London, EC2N 2DG,
United Kingdom
FACEIT Technographics
FACEIT Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FACEIT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 FACEIT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FACEIT has purchased the following applications: Stripe Payments for Payment Processing in 2013, LiveChat for Chatbots and Conversational AI in 2014, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FACEIT is running and its propensity to invest more and deepen its relationship with Stripe , LiveChat, Inc. , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FACEIT revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FACEIT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FACEIT Tech Stack and Enterprise Applications
FACEIT ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2013 | 2013 |
In 2013, FACEIT implemented Stripe Payments. The Stripe Payments implementation is used on FACEIT's website to support online checkout and card acceptance as part of its Payment Processing stack.
Architecturally the integration follows client-side tokenization and server-side payment processing, reducing onsite PCI scope while enabling authorization and capture workflows. Functional capabilities implemented include checkout payment capture, card tokenization, and billing orchestration for customer transactions, with operational ownership shared across product, finance, and operations teams. Governance emphasizes payment reconciliation, transaction reporting, and fraud controls within the Payment Processing environment, positioning Stripe Payments as the centralized online payment layer for FACEIT's web services.
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FACEIT AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, FACEIT implemented LiveChat as a website-embedded conversational layer. The deployment uses LiveChat to provide real-time customer messaging aligned with the Chatbots and Conversational AI category and to support site-based user interactions on FACEIT.com.
Configuration centered on standard Chatbots and Conversational AI capabilities available in LiveChat, including front-end chat widget deployment, session capture and history, scripted responses, and agent-facing routing and message management. Operational scope focused on web-based customer support and community engagement workflows, with governance implemented through chat controls and scripted response workflows to align site messaging with support processes.
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FACEIT Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, FACEIT implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. FACEIT is a United Kingdom based professional services company with approximately 80 employees, and the deployment established Google Workspace as the core environment for corporate email, calendaring, and document collaboration across the organization.
The Google Workspace (Formerly Google G-Suite) implementation centers on standard Collaboration capabilities, including Gmail for mail, Calendar for scheduling, Google Drive for file storage, and Docs, Sheets and Slides for document coauthoring, with the Admin console used for user provisioning, group management and administrative controls. Operational governance emphasizes identity and access management workflows and centralized administrative policy configuration to manage users and devices, supporting corporate communications and productivity functions across FACEIT’s teams.
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FACEIT Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2022 | 2022 |
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FACEIT CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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FACEIT PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2015 | 2015 |
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FACEIT PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2014 | 2014 |
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FACEIT IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at FACEIT
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by FACEIT Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||