Falabella
Avenida Presidente Riesco N°5685 4th floor office 401,
Santiago, x,
Chile
Santiago, x,
Chile
56 22 380 2000
Retail
Falabella Technographics
Falabella Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Falabella and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80878 Falabella employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Falabella has purchased the following applications: CLAI AUTORIZA7 Payment Platform for Payment Processing in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Oracle Commerce Platform ( ex ATG Web Commerce ) for eCommerce in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Falabella is running and its propensity to invest more and deepen its relationship with CLAI Payments , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Falabella revenues, which have grown to $13.05 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Falabella intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Falabella Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CLAI Payments | Legacy | CLAI AUTORIZA7 Payment Platform | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 Falabella implemented the CLAI AUTORIZA7 Payment Platform in a Payment Processing capacity to serve as the transaction orchestrator for Falabella Chile. The CLAI AUTORIZA7 Payment Platform was positioned as the central payments orchestration hub in the retailer's mobile wallet and commerce flow.
The implementation configured CLAI AUTORIZA7 to manage tokenized mobile payments and real-time authorization flows, including token mapping and authorization routing to card networks. Functional capabilities emphasized in the deployment included transaction orchestration, support for tokenized Google Pay payloads, and secure real-time authorization with Visa.
Integrations were explicit to Google Pay for mobile wallet acceptance and to Visa for authorization rails, creating an end to end path from mobile token to card network authorization. The operational scope was Falabella Chile and the business functions affected were payments and commerce, with orchestration sitting at the checkout and mobile payment touchpoints.
Governance and operational control focused on centralizing transaction routing and token handling within the CLAI AUTORIZA7 Payment Platform, aligning payments operations with the mobile wallet integration. Outcomes cited for the implementation included lower friction in consumer payments and enhanced card data security as a result of tokenized mobile acceptance and centralized authorization orchestration.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018 Falabella deployed Cisco Webex Meetings on its public website, embedding the Cisco Webex Meetings experience into customer and partner facing pages. The implementation is described as an Audio Video and Web Conferencing capability exposed through web join flows, enabling browser based video and audio sessions directly from falabella.com.
The deployment emphasized standard Audio Video and Web Conferencing functional modules, including browser client join, meeting scheduling and joining links, video and audio streams, screen sharing, and recording. Cisco Webex Meetings was surfaced on web pages to support ad hoc and scheduled sessions without requiring installed desktop clients, aligning with typical conferencing workflows for external engagement.
Operational coverage centers on web embedded conferencing for external stakeholders and internal teams that interact through the public site, supporting use cases such as customer interactions, partner meetings, and vendor coordination via site hosted meeting entry points. The implementation architecture prioritizes web client access and public meeting entry, keeping conferencing initiation and participant join flows within the website context.
Governance and operational controls focus on meeting access and moderation tied to the website deployment, with emphasis on controlling guest entry, managing meeting links on public pages, and standardizing web based session moderation and scheduling processes. Cisco Webex Meetings is the explicit application used for these Audio Video and Web Conferencing capabilities on Falabella's website.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Commerce Platform ( ex ATG Web Commerce ) | eCommerce | eCommerce | n/a | 2011 | 2011 |
In 2011, Falabella implemented Oracle Commerce Platform ( ex ATG Web Commerce ) to power its primary online storefront. Oracle Commerce Platform ( ex ATG Web Commerce ) serves as the core eCommerce platform for Falabella's public website, providing catalog and merchandising control, session and storefront delivery, and runtime personalization capabilities typical of the product family.
The deployment architecture aligns with a web-facing application tier, indexing and search services, and centralized catalog management to support merchandising and conversion workflows across Falabella's digital channels. Operational scope spans eCommerce, merchandising, digital marketing and web operations teams, with platform configuration, content merchandising and runtime rules managed by the internal commerce team. Governance emphasized platform-driven merchandising and storefront configuration to enable rapid updates to online assortments and promotions.
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Surveillance System | Physical Security |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Falabella
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Falabella Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Falabella IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Falabella digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Falabella Technographics
Falabella is a Retail organization based in Chile,
with around 80878 employees and annual revenues of $13.05 billion.
Falabella operates a diverse technology stack with applications such as
CLAI AUTORIZA7 Payment Platform, Cisco Webex Meetings and Oracle Commerce Platform ( ex ATG Web Commerce ),
covering areas like Payment Processing, Audio Video and Web Conferencing and eCommerce.
Falabella has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CLAI Payments, Cisco Systems and Oracle.
Falabella recently adopted applications including
Olos Eaglle in 2021, Salesforce Sales Cloud in 2021 and Publicis Sapient Supply Chain Control Tower in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Falabella’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Falabella’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Falabella technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.