Falcon Pack
Nakheel Street - Maliha Rd - Industrial AreaIndustrial Area 15,
Sharjah, x,
United Arab Emirates
Sharjah, x,
United Arab Emirates
971 6 502 1200
Distribution
Falcon Pack Technographics
Falcon Pack Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Falcon Pack and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1421 Falcon Pack employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Falcon Pack has purchased the following applications: SAP S/4 HANA for ERP Financial in 2017, SAP SuccessFactors Employee Central for Core HR in 2019, Tidio Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Falcon Pack is running and its propensity to invest more and deepen its relationship with SAP , Tidio , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Falcon Pack revenues, which have grown to $695.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Falcon Pack intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Falcon Pack Tech Stack and Enterprise Applications
Falcon Pack ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Falcon Pack implemented SAP S/4 HANA as the enterprise ERP Financial backbone supporting its manufacturing and distribution operations across the United Arab Emirates and GCC. The deployment targeted the Supply Chain department and was active from October 8, 2017 to date, positioning SAP S/4 HANA to unify transactional finance and operational inventory workflows for a company that manufacturers and distributes food packaging products.
The implementation workstream included Materials Management configuration, where the team member contributed to MM set-up to align procurement, inventory control, and material master processes with ERP Financial controls. The project emphasized master data hygiene, purchase to pay alignment, and inventory valuation workflows as part of SAP S/4 HANA configuration to ensure finance and supply chain records were reconciled within the same application platform.
Operational integrations were executed with warehouse systems, notably a Project WMS and WCS implementation in the Umm Al Quwain Central Warehouse, and physical automation projects including a Very Narrow Aisle rack system and Shuttle Orbiter System rack system. SAP S/4 HANA was instrumented to support these warehouse control and management interactions, and configuration work was coordinated alongside shop and warehouse layout design across UAE branches to reflect operational flow changes.
Governance and process change activities were centered in Supply Chain reporting, with direct reporting to the Supply Chain Manager, ongoing monitoring and audit of actual practice, and production of management reports and Excel working files to track adherence. The implementation and subsequent operations emphasized process improvement identification, department project management, and operational area design to embed SAP S/4 HANA into routine supply chain and financial workflows.
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Falcon Pack HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2019 | 2020 |
In 2019, FalconPack implemented SAP SuccessFactors Employee Central as its Core HR solution. The deployment formed a central element of a broader SAP program alongside SAP S4HANA, SAP C4C, and SAP Analytics Cloud, supporting an employee base of 1,421 within FalconPack’s distribution and manufacturing operations.
The SAP SuccessFactors Employee Central implementation focused on centralizing employee master data and organizational management, establishing a unified HRIS record for workforce administration and core HR processes. Configuration work emphasized standard Core HR capabilities such as position and org structure modeling, employee lifecycle administration, and role-based access controls to align HR operations with manufacturing and distribution business workflows.
Integration scope included bi-directional master data alignment and reporting consolidation with SAP S4HANA and SAP Analytics Cloud, and connection points to SAP C4C for employee-facing CRM related data flows, reflecting the company note that SAP solutions were implemented in concert. Project governance sustained continuity through COVID-19, enabling a seamless, outstanding implementation of SAP solutions while stabilizing HR operational processes and system ownership across HR and HRIS teams.
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2020 |
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Falcon Pack AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Falcon Pack implemented Tidio Live Chat on its corporate website to add a conversational layer to its digital customer touchpoints. Tidio Live Chat delivers Chatbots and Conversational AI functionality through an embedded web chat widget, enabling real‑time messaging and automated responses directly on the site.
The deployment is scoped to online customer engagement for customer service and online sales inquiry handling, leveraging Tidio Live Chat capabilities such as chatbot-driven message flows, canned responses, and live agent handoff. Operational ownership is centered on web channel teams and customer support, with configuration and workflow management performed in the Tidio Live Chat administration console to govern availability, response templates, and agent escalation procedures.
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Falcon Pack Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2020 |
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Falcon Pack Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Falcon Pack eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Falcon Pack CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2020 |
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Falcon Pack IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Falcon Pack
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Falcon Pack Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Falcon Pack IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Falcon Pack digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Falcon Pack Technographics
Falcon Pack is a Distribution organization based in United Arab Emirates,
with around 1421 employees and annual revenues of $695.0 million.
Falcon Pack operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Employee Central and Tidio Live Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Falcon Pack has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Tidio.
Falcon Pack recently adopted applications including
Tidio Live Chat in 2021, Alchemy Cloud in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Falcon Pack’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Falcon Pack’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Falcon Pack technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.