Guadalajara, 44610,
Mexico
Farmacias Guadalajara Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Farmacias Guadalajara and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 62580 Farmacias Guadalajara employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Farmacias Guadalajara has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2023, HCL Commerce (ex IBM Websphere Commerce) for eCommerce in 2020, Terra Recopensas for Customer Loyalty in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Farmacias Guadalajara is running and its propensity to invest more and deepen its relationship with Cisco Systems , Salesforce , HCL Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Farmacias Guadalajara revenues, which have grown to $6.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Farmacias Guadalajara intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2023 | 2023 |
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Collaboration | Collaboration |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HCL Technologies | Legacy | HCL Commerce (ex IBM Websphere Commerce) | eCommerce | eCommerce | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Terra Networks | Legacy | Terra Recopensas | Customer Loyalty | CRM | n/a | 2023 | 2023 |
In 2023, Farmacias Guadalajara deployed Terra Recompensas from Terra Networks as a Customer Loyalty platform. The deployment was executed as a SaaS-style loyalty rollout to support customer engagement and incentive programs across the retailer's Mexico operations.
Terra Recompensas was configured to deliver core loyalty capabilities including customer enrollment and profile management, points accrual and redemption, digital couponing, and a rewards catalog for redemptions. Campaign orchestration and segmentation workflows were implemented to enable targeted promotions and catalog redemptions across digital channels and point of sale, reflecting standard Customer Loyalty functional modules such as reward catalog management and coupon distribution.
Operational scope centered on the retail and pharmacy CRM and marketing teams in Mexico, with configuration of in-store and digital redemption flows and integration touchpoints into existing CRM and point of sale processes. Governance emphasized centralized campaign approval and segmented rollout aligned to marketing operations, with the 2023 timeline noted as the estimated start and go-live window for the Terra Recompensas SaaS deployment.
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Customer Support | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2025 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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