FastTrack
1545 US Highway 206 Suite 100,
Bedminster, 7921, NJ,
United States
Bedminster, 7921, NJ,
United States
1 888-440-5850
Professional Services
FastTrack Technographics
FastTrack Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FastTrack and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 135 FastTrack employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FastTrack has purchased the following applications: Quadient Neopost DS-40i for Mailing System in 2017, Adobe Connect for Audio Video and Web Conferencing in 2021, Zendesk Service for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FastTrack is running and its propensity to invest more and deepen its relationship with Quadient , Adobe Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FastTrack revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FastTrack intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FastTrack Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | Quadient Neopost DS-40i | Mailing System | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 FastTrack deployed Quadient Neopost DS-40i to consolidate mail processing for its professional services claims workflow. FastTrack uses Quadient Neopost DS-40i Mailing System to support claims processing and adjudication for life waiver and long term disability lines, processing up to 60 claims per day received via physical mail and fax.
The implementation centers on physical mail automation, with operators loading and operating postage machinery and a Neopost folder inserter and metering configured to handle up to 3000 letters per day. Functional capabilities implemented include incoming and outgoing mail preparation, folder insertion and metering, and outbound faxing or mailing of claim correspondence to insured clients and physicians, with manual decision routing for adjudication based on ICD 10 codes, diagnosis, age, and claimant qualifications.
Operational coverage spans the centralized mailroom and claims adjudication teams, with daily USPS pickups organized from claimants associated with over 13 different insurance carriers and outbound communication to providers and insureds. The Mailing System is embedded in the end to end claims correspondence lifecycle, receiving physical inputs, enabling postage and insertion throughput, and routing approved or query items into adjudication queues.
Governance and workflow controls emphasize follow up and documentation, operators maintaining suspend report follow up with insurance carriers and retaining all approved or denied claim related letters. Claims requiring additional action are documented for next business day follow up, aligning mailroom operations with claims adjudication and correspondence management functions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 FastTrack implemented Adobe Connect to provide web-embedded conferencing capability on its public website. FastTrack, a 135-employee professional services firm in the United States, uses Adobe Connect as an Audio Video and Web Conferencing application to deliver client-facing meetings, webinars, and recorded sessions.
The Adobe Connect implementation reflects category-standard functional modules including hosted meeting rooms, webinar session management, screen sharing, attendee controls, and session recording and archive capabilities. Configuration is oriented toward web embedding and persistent access points, with presenter controls and attendee management surfaced through site-hosted entry points for external participants.
Operational scope focuses on customer engagement and client-facing workflows delivered via the FastTrack website, positioning Adobe Connect for use in sales presentations, service briefings, and client training. Governance is organized around site-level provisioning and role-based presenter permissions to control access and session administration, aligning conferencing controls with commercial and delivery teams rather than internal-only collaboration use.
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, FastTrack implemented Zendesk Service to provide Customer Support via an embedded web channel on its public website. The deployment positioned Zendesk Service as the primary client-facing support application for the United States based professional services firm, centralizing inbound client requests and routing them into a ticket-driven workflow for customer support and account management teams.
The implementation leveraged standard Zendesk Service capabilities common to Customer Support implementations, including web-embedded ticket intake, centralized ticket queues, knowledge base driven self-service, and email routing to formalize ticket lifecycle and triage processes. Deployed as a cloud hosted SaaS application, Zendesk Service was instrumented on the company website to create a unified support channel, with operational coverage focused on the customer support group and client-facing account staff and governance aligned to ticket ownership and escalation workflows.
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at FastTrack
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by FastTrack Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FastTrack IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FastTrack digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD FastTrack Technographics
FastTrack is a Professional Services organization based in United States,
with around 135 employees and annual revenues of $17.0 million.
FastTrack operates a diverse technology stack with applications such as
Quadient Neopost DS-40i, Adobe Connect and Zendesk Service,
covering areas like Mailing System, Audio Video and Web Conferencing and Customer Support.
FastTrack has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Quadient, Adobe Systems and Zendesk.
FastTrack recently adopted applications including
Adobe Connect in 2021, Atlassian Jira Service Desk in 2021 and Constant Contact Email Marketing in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FastTrack’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FastTrack’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FastTrack technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.