Giza, x,
Egypt
Fawry Technographics
Fawry Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fawry and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Fawry employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fawry has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fawry is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fawry revenues, which have grown to $24.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fawry intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fawry Tech Stack and Enterprise Applications
Fawry AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Fawry implemented LiveChat on its website, deploying the LiveChat application for customer facing messaging under the Chatbots and Conversational AI category. The deployment uses the vendor LiveChat, Inc., embedding a cloud hosted LiveChat chat widget on fawry.com to surface conversational interfaces for Egypt based customers and prospective users.
Configuration emphasizes real time chat routing, agent console access, canned responses and session transcripts, reflecting standard Chatbots and Conversational AI functionality. Operational scope covers Fawry's website channels and its customer support teams in Egypt, with governance oriented around chat handling workflows, agent shift coverage and transcript retention to support case follow up.
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Fawry Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Fawry deployed Cisco Webex Meetings. Fawry, an Egypt based banking and financial services company with approximately 200 employees, integrated Cisco Webex Meetings on their website as a front line web conferencing capability to support client interactions and internal remote meetings.
Cisco Webex Meetings was provisioned as a cloud hosted Audio Video and Web Conferencing solution and implemented to provide browser join, scheduled meeting rooms, audio and video streams, screen sharing, participant management and meeting recording consistent with the category. The implementation emphasizes web embedded meeting links and public join flows on Fawry’s website, with administrator provisioning and meeting lifecycle controls used to govern access and scheduling for corporate collaboration and customer facing engagements.
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Collaboration | Collaboration |
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2017 | 2017 |
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Fawry IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 |
In 2017, Fawry deployed Microsoft Azure Cloud Services to provide Application Hosting and Computing Services for its public website and customer-facing digital channels. The implementation centers on Microsoft Azure Cloud Services as the primary hosting and compute platform for Fawry, reflecting a platform-first approach to running web applications for the Egypt-based payments and financial services business.
The deployment consolidated web hosting and application compute, leveraging cloud-hosted compute instances and platform services, object storage for content and assets, content delivery and network services for internet scale, and cloud monitoring and logging for operational visibility. Microsoft Azure Cloud Services supports the Application Hosting and Computing Services needs by enabling layered application tiers, traffic distribution, and managed backup and recovery processes consistent with enterprise web hosting patterns.
Operational ownership focused on web operations, application development, and security teams, with governance implemented through cloud access control, resource organization and role-based administration to separate duties between development and production. The architecture and operational model prioritized centralized hosting of Fawry website assets and services within Microsoft Azure Cloud Services, aligning the Application Hosting and Computing Services platform with the companys web operations and customer engagement functions.
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Database Management | IaaS |
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2017 | 2017 |
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Fawry CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Threat Modeling | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Fawry
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Fawry Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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