Fayetteville Public Works Commission
955 Old Wilmington Rd,
Fayetteville, 28301, NC,
United States
Fayetteville, 28301, NC,
United States
1 910-483-1382
Utilities
Fayetteville Public Works Commission Technographics
Fayetteville Public Works Commission Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fayetteville Public Works Commission and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Fayetteville Public Works Commission employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fayetteville Public Works Commission has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, Oracle E-Business Suite HRMS - Absence Management for Absence and Leave Management in 2014, Oracle Utilities Work and Asset Management (WAM) for Enterprise Asset Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fayetteville Public Works Commission is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , GoTo (formerly LogMeIn) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fayetteville Public Works Commission revenues, which have grown to $292.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fayetteville Public Works Commission intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fayetteville Public Works Commission Tech Stack and Enterprise Applications
Fayetteville Public Works Commission ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | Infosys | 2013 | 2013 |
In 2013 Fayetteville Public Works Commission implemented Oracle E-Business Suite as a core element of its ERP Financial program to support multi-commodity utility operations across electric, fiber optic, water and wastewater services in Cumberland County North Carolina. The deployment of Oracle E-Business Suite was executed alongside a broader set of Oracle and third party applications to unify finance, HR and utilities operations under a PMO governed implementation structure.
The implementation covered Oracle Utilities Group components and Oracle E-Business Suite financials, with explicit configuration and business process leadership for Oracle HRMS, Oracle Advanced Benefits, ILearning and Financial Period Closing optimization. Support and management responsibilities included Oracle WAM 1.9, Hyperion, OBIEE, BIP, SOA, CCB, MDM, MWM and Oracle Real Time Scheduler, reflecting a hybrid application portfolio centered on Oracle E-Business Suite for core ERP Financial processes. Work and Asset Management and Geographic Information Systems were upgraded and reconfigured as part of the asset and field operations scope.
Integrations were executed with utility head end systems and network infrastructure, including Sensus RNI head end systems and a 20 tower RNI network deployment, and Infosys CSEM was part of the application support and delivery footprint. The program managed onsite and offshore teams to support and enhance Oracle Utilities and Financials applications, and Infosys was engaged as the systems integrator for parts of the delivery. Mobile Workforce Management upgrades and project plans were developed to connect field workforce capabilities to the central ERP Financial and asset management systems.
Governance was driven by a PMO model that led technical, integration, data migration and testing teams, and included creation of a five year project and support roadmap across the information systems management team. The PMO defined software delivery, implementation and enhancement methodology, led the transition from implementation to post production support for multi phase rollouts, provided mentoring and training for information systems staff, and facilitated business process reviews and resulting process reengineering for finance, HR and field operations.
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ERP Financial | ERP |
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2023 | 2024 |
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Fayetteville Public Works Commission HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS - Absence Management | Absence and Leave Management | HCM | Infosys | 2014 | 2014 |
In 2014 Fayetteville Public Works Commission implemented Oracle E-Business Suite HRMS - Absence Management as part of its Absence and Leave Management strategy for enterprise HR and payroll operations. The deployment was executed under the broader CIS, Financial and Work Management Application Suites ERP initiative, establishing Oracle E-Business Suite HRMS - Absence Management as the central application for leave entitlements, absence tracking, and employee self-service workflows.
Infosys Limited served as the onsite functional lead, conducting requirements gathering, fit-gap analysis, and solution design. The implementation scope included Core HR, Oracle Payroll, Oracle Advanced Benefits, Oracle Performance Management, Oracle Self-Service, iRecruitment, Oracle Learning Management, and Compensation Workbench, with documentation artifacts produced such as To Be process documents, configuration documents, functional specifications, test scripts, and training materials.
Configuration and testing followed structured CRP, SIT, UAT, and parallel testing cycles, with the application configured for each test phase and prepared for Go Live. Integrations were realized internally across the Oracle HRMS suite modules to provide end to end flows for absence approvals, payroll impact calculations, benefits entitlements, and employee self-service leave requests, supporting HR, payroll, benefits administration, and talent management functions across Fayetteville Public Works Commission.
Governance included formal solution design signoff, test script driven validation, Go Live support, post Go Live warranty support, and a transition to steady state support model. Infosys responsibilities explicitly covered ongoing functional leadership from July 2014 onward, including configuration for test phases, Go Live support, and steady state operations for the Absence and Leave Management footprint.
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Core HR | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2014 | 2014 |
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Fayetteville Public Works Commission ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Utilities Work and Asset Management (WAM) | Enterprise Asset Management | ERP Services and Operations | Infosys | 2012 | 2012 |
In 2012, Fayetteville Public Works Commission selected a broad Oracle application footprint and engaged Infosys to implement multiple modules, including Oracle Utilities Work and Asset Management. The decision to deploy Oracle Utilities Work and Asset Management (WAM) was part of a coordinated program to update business systems and was executed alongside Oracle Utilities Mobile Workforce Management, Oracle Utilities Customer Care and Billing, the Oracle E Business Suite, Oracle Hyperion Planning, Oracle Hyperion Financial Data Management, Oracle Business Intelligence, Oracle Fusion Middleware and Oracle Database.
Oracle Utilities Work and Asset Management was implemented as an Enterprise Asset Management application to support work planning, asset lifecycle tracking, and field work orchestration. Configuration emphasis aligned with category best practices for work order management, crew scheduling, asset hierarchy and condition monitoring, and integration points to mobile workforce workflows for field execution.
The implementation integrated Oracle Utilities Work and Asset Management with Oracle Utilities Mobile Workforce Management to synchronize dispatch and field execution, and with Oracle Utilities Customer Care and Billing and Oracle E Business Suite to surface customer, billing and financial context for work prioritization. Operational coverage targeted functions across customer service, dispatch, and field technicians serving electricity, water and wastewater operations for approximately 110,000 customers, reflecting cross functional coordination between service and operations groups.
Deployment was managed by Infosys with a simultaneous technology roll and phased application launches, establishing governance for staged cutovers and coordinated workflows between dispatch, customer service representatives and field crews. Process changes centered on standardized dispatching, appointment management, and tightened handoffs between call center scheduling and mobile crews to reduce missed appointments and service backlogs.
FPWC articulated expected outcomes tied to the implementation, including improved communication between customer service representatives, dispatchers and technicians, higher workforce productivity, and reduced operating expenses through fewer missed appointments, lower service backlogs and decreased overtime costs.
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Field Service Management | ERP Services and Operations |
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2020 | 2020 |
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Fayetteville Public Works Commission Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Fayetteville Public Works Commission Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Fayetteville Public Works Commission eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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Fayetteville Public Works Commission CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Utilities Customer Care and Billing | CRM |
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2013 | 2013 |
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Fayetteville Public Works Commission EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2013 | 2013 |
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Financial Consolidation and Close | EPM |
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2013 | 2013 |
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Fayetteville Public Works Commission ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2023 | 2023 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Fayetteville Public Works Commission PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2020 | 2020 |
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Fayetteville Public Works Commission IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2019 | 2019 |
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Fayetteville Public Works Commission CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Fayetteville Public Works Commission
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Information Officer | CXO | IT | |
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Information Technology Manager | Manager | IT | |
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Data & Analytics Manager | Manager | IT | |
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Warehouse Manager | Manager | Supply Chain | |
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Chief Administrative Officer | CXO | Finance | |
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Water Resources Asset Management Coordinator | Manager | Operations | |
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Chief Operating Officer - Electrical Systems | CXO | IT | |
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Water Resources Operations Manager | Manager | Operations | |
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Water Resources Engineering Manager | Manager | R&D | |
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Director of Business Services | Director | Finance | |
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IT Manager | Manager | IT | |
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Director Enterprise Applications | Director | IT | |
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Utility Field Services Manager | Manager | Operations | |
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Plant Operations Manager | Manager | Finance | |
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IT Manager | Manager | IT | |
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Application Analyst | Non Manager | IT | |
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Finance and Accounting Analyst | Non Manager | Finance | |
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Director of Supply Chain | Director | Supply Chain | |
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IT Utilities Applications Manager | Manager | IT | |
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Procurement Advisor II | Non Manager | Procurement | |
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Controller | Director | Finance | |
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Apps Being Evaluated by Fayetteville Public Works Commission Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fayetteville Public Works Commission IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fayetteville Public Works Commission digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Fayetteville Public Works Commission Technographics
Fayetteville Public Works Commission is a Utilities organization based in United States,
with around 650 employees and annual revenues of $292.0 million.
Fayetteville Public Works Commission operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS - Absence Management and Oracle Utilities Work and Asset Management (WAM),
covering areas like ERP Financial, Absence and Leave Management and Enterprise Asset Management.
Fayetteville Public Works Commission has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
Fayetteville Public Works Commission recently adopted applications including
Oracle Cloud ERP in 2023, Freshservice in 2023 and TeamViewer in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fayetteville Public Works Commission’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fayetteville Public Works Commission’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fayetteville Public Works Commission technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.