FCB Group
Level 11, 83 Mount St,
Sydney, 2060, NSW,
Australia
Sydney, 2060, NSW,
Australia
61 2 9922 5188
Professional Services
FCB Group Technographics
FCB Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FCB Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 65 FCB Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FCB Group has purchased the following applications: enableHR for Core HR in 2017, Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FCB Group is running and its propensity to invest more and deepen its relationship with enableHR , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FCB Group revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FCB Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FCB Group Tech Stack and Enterprise Applications
FCB Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| enableHR | Legacy | enableHR | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, FCB Group implemented enableHR as its Core HR platform across its Australian operations. enableHR is a cloud-based information and management system that delivers human resources and work health and safety processes, tools, advice and record management, providing a centralized employee management tool for the 65-employee professional services firm.
The implementation focused on configuring enableHR modules for HR administration, WHS process management, compliance documentation and electronic record management, standardizing personnel files, policy versioning and workflow-based approvals. The deployment centralized employee lifecycle workflows and incident documentation to align with Australia’s evolving workplace relations legislative framework, and according to vendor materials produced greater efficiency and higher productivity. Governance changes included consolidating HR recordkeeping and policy control within enableHR, instituting role-based access controls and maintaining audit-ready retention of compliance records.
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FCB Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, FCB Group implemented Microsoft 365 to support Collaboration across the 65-person professional services firm. FCB Group implemented Microsoft 365 to provide core Collaboration capabilities for internal communications, document management and client project coordination, and the company references Microsoft 365 use on its website. The deployment follows the standard Microsoft 365 service architecture, combining cloud-based Exchange Online mail, SharePoint Online content services, Microsoft Teams collaboration and OneDrive file sync to enable team collaboration, document libraries and shared workspaces. Microsoft 365 is described as the primary Collaboration application supporting business functions such as project delivery, client communications and knowledge management.
Operational coverage is focused on corporate staff in Australia, with configuration emphasis on account provisioning, role-based access controls, conditional sharing settings and centralized tenant administration to enforce collaboration policies. Governance and workflow adaptation centered on structured document libraries, team sites and Teams channels to align Collaboration patterns with client engagement and professional services delivery, while administrative controls govern external sharing and information classification to maintain client confidentiality.
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FCB Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, FCB Group implemented Zendesk Service for Customer Support on its public website. The deployment uses an embedded web widget and web-based contact forms to capture inbound inquiries into a cloud-hosted Zendesk Service instance, consolidating site-originated requests into a centralized ticketing queue. Configuration aligns with core Customer Support capabilities such as ticket routing, priority assignment, and threaded communication to support account and client service teams.
Operational coverage focuses on customer-facing support and account management within FCB Group’s professional services operations in Australia, reflecting the firm’s 65-employee scale. Governance and workflow changes emphasize structured ticket assignment, escalation rules, and standardized response templates consistent with Customer Support operational practices. The implementation positions Zendesk Service as the primary support channel for web-originated customer requests and integrates web touchpoints with the firm’s ongoing support workflows.
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Marketing Automation | CRM |
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2016 | 2016 |
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FCB Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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FCB Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at FCB Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by FCB Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FCB Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FCB Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD FCB Group Technographics
FCB Group is a Professional Services organization based in Australia,
with around 65 employees and annual revenues of $5.0 million.
FCB Group operates a diverse technology stack with applications such as
enableHR, Microsoft 365 and Zendesk Service,
covering areas like Core HR, Collaboration and Customer Support.
FCB Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as enableHR, Microsoft and Zendesk.
FCB Group recently adopted applications including
Lumen Black Lotus Labs in 2021, Amazon EC2 in 2018 and enableHR in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FCB Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FCB Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FCB Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.