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Fidelia Assistance France
Location
26 Quai Carnot,
Saint-Cloud, 92210,
France
Website
https://www.fidelia-assistance.fr/
Phone
33 1-47-11-12-00
Artw industry
Insurance
Employee
Revenue

Fidelia Assistance France Technographics

Fidelia Assistance France Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Fidelia Assistance France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Fidelia Assistance France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Fidelia Assistance France has purchased the following applications: Activeo Logepal for Workforce Management in 2019, Microsoft 365 for Collaboration in 2022, CKEditor for Content Management in 2023 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Fidelia Assistance France is running and its propensity to invest more and deepen its relationship with Activeo , Microsoft , CKSource or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Fidelia Assistance France revenues, which have grown to $430.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fidelia Assistance France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Fidelia Assistance France Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Activeo Legacy Activeo Logepal Workforce Management HCM NXO 2019 2019
In 2019, Fidelia Assistance France deployed Activeo Logepal, Apps Category: . The rollout covered the company’s three French assistance sites and was executed by integrator NXO, with Activeo Logepal supplied by vendor Activeo and operated under an NXO managed service agreement. The implementation focused on real-time operational monitoring, using Activeo Logepal to surface telephone and operational indicators on site dashboards. Configuration emphasized live telephony indicators and operational status feeds to enable frontline teams to detect volume peaks and sequence responses, and the dashboards were used to support autonomous break management by advisors. Operational integration centered on feeding real-time telephony and operations signals into Activeo Logepal for site-level visibility, the solution serving customer-relations and communications functions across the three assistance centers. NXO delivered the implementation as part of a broader communications and customer-relations overhaul and continues to operate the solution as a managed service, maintaining runbook and operational responsibility. Governance was structured around NXO’s managed service model and site operational ownership, with Local operations using Activeo Logepal dashboards to coordinate shift breaks and respond to demand peaks. The deployment retained a narrow, operations-first scope, instrumenting contact and assistance workflows to improve situational awareness and frontline autonomy.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CKSource Legacy CKEditor Content Management Content Management n/a 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Data Platform CRM 2023 2023
Digital Advertising Platform CRM 2025 2025
Marketing Analytics CRM 2023 2023
Marketing Analytics CRM 2025 2025
Marketing Analytics CRM 2025 2025
Marketing Analytics, Tag Management CRM 2023 2023
Sales Automation, CRM, Sales Engagement CRM 2025 2025
Tag Management CRM 2023 2023
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2023 2023
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2025 2025
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2025 2025
Domain Name System (DNS) IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2025 2025
IT Decision Makers and Key Stakeholders at Fidelia Assistance France
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Fidelia Assistance France Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Fidelia Assistance France Technographics

Fidelia Assistance France is a Insurance organization based in France, with around 1200 employees and annual revenues of $430.0 million.

Fidelia Assistance France operates a diverse technology stack with applications such as Activeo Logepal, Microsoft 365 and CKEditor, covering areas like Workforce Management, Collaboration and Content Management.

Fidelia Assistance France has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Activeo, Microsoft and CKSource.

Fidelia Assistance France recently adopted applications including The Trade Desk in 2025, Mouseflow in 2025 and AB Tasty Instant Analytics in 2025, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Fidelia Assistance France’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Fidelia Assistance France’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Fidelia Assistance France technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.