Rueil-Malmaison, 92500,
France
NXO
NXO, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. NXO collaboration with software players such as WALLIX, Alcatel-Lucent Enterprise and Activeo empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| NXO | Activeo | Activeo Logepal | Workforce Management | HCM |
| NXO | Alcatel-Lucent Enterprise | Alcatel-Lucent OXO Connect | Collaboration | Collaboration |
| NXO | WALLIX | WALLIX PAM | Identity and Access Management (IAM) | CyberSecurity |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Bordeaux Airport | Leisure and Hospitality | 500 | $140M | France | WALLIX | WALLIX PAM | Identity and Access Management (IAM) | 2021 |
In 2021, Bordeaux Airport deployed WALLIX PAM to strengthen data protection and secure remote access across its IT infrastructure in France. The project was executed with integrator NXO France and installed WALLIX Bastion (PAM) components to establish a centralized privileged access control plane within the airport IT environment, aligning with Identity and Access Management (IAM) requirements.
The WALLIX PAM deployment implemented core Identity and Access Management (IAM) capabilities including privileged account management, privileged session monitoring and traceability, and secure remote access controls. The architecture centered on a bastion-based control layer to broker and log remote administrative sessions, providing continuous session oversight and audit trails for privileged activities.
Operational coverage focused on IT operations and security teams, and the rollout supported wider business continuity needs by enabling secure remote work for more than a third of Bordeaux Airport employees during the COVID-19 pandemic. Governance changes included formalized audit logging and traceability of privileged sessions, improving monitoring and accountability for privileged access across the airport's French infrastructure.
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Breizelec France | Manufacturing | 120 | $11M | France | Alcatel-Lucent Enterprise | Alcatel-Lucent OXO Connect | Collaboration | 2023 |
In 2023 Breizelec France deployed Alcatel-Lucent OXO Connect Evolution as the core of a Unified Communications program to modernize multilingual customer reception and unify communications across multiple sites in France. The deployment combined Alcatel-Lucent OXO Connect with ALE Rainbow, OmniAccess Stellar and OmniSwitch under a coordinated architecture to address contact routing, real-time collaboration, and infrastructure resiliency.
Implementation centered on Alcatel-Lucent OXO Connect for enterprise telephony and session management, with configured multilingual intelligent call routing and session controls to direct inbound traffic to local site agents. The solution also enabled richer multimedia collaboration, extending audio, web and video capabilities through ALE Rainbow integration, and standardized communication workflows for reception and front office functions.
Network and infrastructure architecture incorporated OmniAccess Stellar and OmniSwitch to optimize transport for real-time media, improve network segmentation for voice and collaboration traffic and provide a platform for centralized administration. Integration points were delivered by ALE partner NXO, which executed the system provisioning, coordinated inter-product connectivity and aligned edge switching and access policies to collaboration requirements.
Operational rollout spanned multiple French sites, consolidating reception and unified communications governance under a single managed configuration, and embedding multilingual routing and collaboration workflows into daily front office operations. The deployment produced the stated outcomes of multilingual intelligent call routing, richer multimedia collaboration in audio web and video formats, and an optimized network infrastructure.
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Fidelia Assistance France | Insurance | 1200 | $430M | France | Activeo | Activeo Logepal | Workforce Management | 2019 |
In 2019, Fidelia Assistance France deployed Activeo Logepal, Apps Category: . The rollout covered the company’s three French assistance sites and was executed by integrator NXO, with Activeo Logepal supplied by vendor Activeo and operated under an NXO managed service agreement.
The implementation focused on real-time operational monitoring, using Activeo Logepal to surface telephone and operational indicators on site dashboards. Configuration emphasized live telephony indicators and operational status feeds to enable frontline teams to detect volume peaks and sequence responses, and the dashboards were used to support autonomous break management by advisors.
Operational integration centered on feeding real-time telephony and operations signals into Activeo Logepal for site-level visibility, the solution serving customer-relations and communications functions across the three assistance centers. NXO delivered the implementation as part of a broader communications and customer-relations overhaul and continues to operate the solution as a managed service, maintaining runbook and operational responsibility.
Governance was structured around NXO’s managed service model and site operational ownership, with Local operations using Activeo Logepal dashboards to coordinate shift breaks and respond to demand peaks. The deployment retained a narrow, operations-first scope, instrumenting contact and assistance workflows to improve situational awareness and frontline autonomy.
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Buyer Intent: Companies Evaluating NXO Services
- Byeonghyeon South Korea, a South Korea based Professional Services organization with 10 Employees
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