Field Management Ireland
Unit 3a Dundrum Business Park Dundrum,
Dublin, D14 WC52,
Ireland
Dublin, D14 WC52,
Ireland
353 1 496 3399
Professional Services
Field Management Ireland Technographics
Field Management Ireland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Field Management Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Field Management Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Field Management Ireland has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2017, SAP CRM for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Field Management Ireland is running and its propensity to invest more and deepen its relationship with Drift , Microsoft , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Field Management Ireland revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Field Management Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Field Management Ireland Tech Stack and Enterprise Applications
Field Management Ireland AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Field Management Ireland implemented Drift AI Chatbot on its public website. The Drift AI Chatbot is deployed as a Chatbots and Conversational AI application to capture and qualify inbound enquiries and support sales and marketing lead workflows. Deployment is realized through an embedded web conversational widget that handles initial engagement, conversation routing, and handoff to human agents aligned with web engagement touchpoints.
Configuration centers on conversational flows, lead qualification scripts, and meeting scheduling automation, with response templates and playbooks maintained by marketing and operationalized by sales and service teams. The implementation covers the front end web channel and operational scope across sales, marketing, and customer service functions, where agents use Drift AI Chatbot to qualify contacts and escalate complex cases to humans. Governance and workflow controls include routing rules, escalation procedures, and template version control, with operational ownership shared between marketing and sales.
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Field Management Ireland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Field Management Ireland implemented Microsoft 365 to address Collaboration needs across the organization. The 650-employee professional services firm based in Ireland adopted Microsoft 365 to support core collaboration, communication, document management, and productivity workflows for client delivery, operations, and back-office functions.
The Microsoft 365 deployment follows a cloud-first tenant model typical of the platform, providing Office productivity applications, collaborative document libraries, shared mailboxes, and real-time communication capabilities. Public site references show Microsoft 365 is surfaced on the corporate website, indicating the platform is used for external-facing mail and collaboration links as well as internal productivity.
Operational coverage centers on departmental collaboration, project delivery teams, and internal communications, with tenant-level administration and user provisioning used to manage access and compliance across the firm. The implementation positions Microsoft 365 as the primary Collaboration platform for Field Management Ireland, unifying productivity and document control across business functions.
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Field Management Ireland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP CRM | CRM | CRM | n/a | 2017 | 2018 |
In 2017 Field Management Ireland implemented SAP CRM to support its CRM needs for customer retention and contact centre operations. The deployment targeted nationwide offices in Dublin, Belfast and Cork and was positioned to support agents working on retention for a major energy provider, aligning the application with front-line customer service and retention business functions.
SAP CRM was configured to manage contact records, case logging, activity tracking, KPI capture and operational reporting. Contact centre users were required to log client information accurately in SAP CRM while also using Microsoft Outlook and Excel daily to store and transfer information, demonstrating coordinated use of SAP CRM with office productivity tools for email and spreadsheet-based data exchange.
Operational coverage included contact centre agents, retention teams and management who produced weekly and monthly reports for both internal management and the client. Governance emphasized standardized logging procedures and KPI-driven daily and weekly targets, with reporting cadence built into operational workflows to support accountability and client reporting requirements.
SAP CRM also supported tasks beyond reactive support, including structured capture of market research inputs to inform new business acquisition efforts. Field Management Ireland, SAP CRM, CRM and contact centre operations were explicitly linked through these configured modules and reporting processes.
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CRM | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Field Management Ireland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Field Management Ireland
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of IT | Director | IT | |
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Digital Marketing Director | Director | Marketing | |
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Operations Manager | Manager | Finance | |
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Inside Sales Executive | CXO | Sales | |
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Regional Operations Manager | Manager | Operations | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by Field Management Ireland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Field Management Ireland IT executives and key decision makers. This section highlights Field Management Ireland's latest recorded technology evaluations, including EMIS ProScript Connect for Pharmacy Management on 2025-08-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Field Management Ireland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-14 | Field Management Ireland | Evaluated | EMIS Health | EMIS ProScript Connect | Pharmacy Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Field Management Ireland Technographics
Field Management Ireland is a Professional Services organization based in Ireland,
with around 650 employees and annual revenues of $120.0 million.
Field Management Ireland operates a diverse technology stack with applications such as
Drift AI Chatbot, Microsoft 365 and SAP CRM,
covering areas like Chatbots and Conversational AI, Collaboration and CRM.
Field Management Ireland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Drift, Microsoft and SAP.
Field Management Ireland recently adopted applications including
HubSpot Ads in 2022, Hubspot CRM in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Field Management Ireland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Field Management Ireland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Field Management Ireland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.