Fiji Airways
Fiji Airways Technographics
Fiji Airways Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fiji Airways and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Fiji Airways employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fiji Airways has purchased the following applications: Epicor ERP for ERP Financial in 2016, PROS Fare Finder Agent for Generative AI Platforms in 2025, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fiji Airways is running and its propensity to invest more and deepen its relationship with Epicor , PROS , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fiji Airways revenues, which have grown to $550.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fiji Airways intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fiji Airways Tech Stack and Enterprise Applications
Fiji Airways ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Fiji Airways implemented Epicor ERP as an ERP Financial system to centralize core finance and accounting operations across the carrier. The Epicor ERP deployment targeted financial management and close processes, explicitly aligning the application to support general ledger, accounts payable, accounts receivable, fixed assets management, and procurement-related financial controls.
Configuration emphasized Epicor ERP financial modules with standard ledger structures, chart of accounts customization for airline financial reporting, multicurrency transaction handling, and automated month-end close workflows. The implementation included configuration of role-based access and approval routing to enforce accounting controls and streamline transactional processing within finance and procurement functions.
Integrations were established with the airline maintenance and engineering system AMOS to exchange cost and work-order financial data, and with IBM COGNOS(TM1) for planning, budgeting, and consolidated financial reporting. These integration points enabled posting of maintenance cost allocations into Epicor ERP and the use of IBM COGNOS(TM1) as the planning and reporting layer consuming Epicor ERP financial datasets.
Operational scope covered Fiji Airways finance, accounting, and procurement teams, with governance focused on standardized financial workflows, user role definitions, and staged rollout across internal finance groups. Training, documentation of accounting process changes, and controls mapping were part of the governance approach to sustain Epicor ERP as the companys ERP Financial backbone.
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Fiji Airways AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PROS | Legacy | PROS Fare Finder Agent | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025, Fiji Airways is recorded as an inferred adopter of PROS Fare Finder Agent, a Generative AI Platforms application. Fiji Airways worked with PROS to deploy airTRFX landing pages and dynamic ads for reopening campaigns in the Pacific region, and PROS positions the PROS Fare Finder Agent as an airModules AI capability to improve discovery for eCommerce and marketing use cases.
PROS Fare Finder Agent is framed as a discovery and offer orchestration capability within PROS airModules, focused on automating search-driven fare discovery and surfacing personalized offers through AI-driven intent handling. Implementation narratives indicate configuration work centered on embedding the agent into campaign landing pages and configuring dynamic creative to respond to customer queries and intent signals.
Technical integration in the case narrative ties the PROS Fare Finder Agent to airTRFX landing pages and the dynamic ad stack used for regional reopening campaigns, aligning the Generative AI Platforms deployment with marketing and eCommerce systems. Operational coverage described in the source material centers on marketing, digital merchandising, and eCommerce workflows supporting Pacific region campaigns, with front-line use in customer-facing booking discovery flows.
Governance and rollout is described as campaign-level configuration and content orchestration rather than an enterprise-wide cutover, reflecting a staged marketing-first operational model. PROS case materials explicitly highlight faster campaign execution and improved conversion as outcomes that the Fare Finder Agent aims to further enhance, and this record is noted as an inferred adoption rather than a directly confirmed implementation.
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Fiji Airways CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021 Fiji Airways deployed Salesforce Sales Cloud as its Sales Automation,CRM,Sales Engagement solution on its website. The implementation positions Salesforce Sales Cloud to capture web-originated leads and centralize customer and contact records for the airline's commercial sales organization.
The Salesforce Sales Cloud configuration emphasizes typical Sales Automation,CRM,Sales Engagement capabilities including lead capture, contact and account management, opportunity and pipeline tracking, activity logging, and sales engagement workflows. Automation elements such as lead assignment rules, workflow alerts, and executive and operational dashboards are used to standardize pipeline visibility and follow up procedures. The deployment leverages Salesforce Sales Cloud reporting and list views to support routine sales operations and forecasting workflows within the sales function.
Integration is anchored to the Fiji Airways website through embedded forms and web-to-lead capture that route inbound customer and corporate sales inquiries into Salesforce Sales Cloud for follow up. Operational coverage targets the airline's commercial and corporate sales functions, consolidating web-sourced prospects and customer interactions into a single CRM instance. No additional external systems are specified in the available notes beyond the website integration.
Governance is described in terms consistent with enterprise CRM deployments, including role based access controls, data ownership and record assignment policies, and report governance to maintain sales data quality and workflow integrity. The source notes do not include quantified outcomes or cost details.
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Fiji Airways EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
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EPM | EPM |
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2016 | 2016 |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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Fiji Airways ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Performance Management | ITSM |
|
2017 | 2017 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Fiji Airways IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Fiji Airways CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Fiji Airways
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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CFO | CXO | Finance | |
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Executive General Manager IT | Manager | Finance | |
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Apps Being Evaluated by Fiji Airways Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fiji Airways IT executives and key decision makers. This section highlights Fiji Airways's latest recorded technology evaluations, including Amadeus Altea for Reservation and Booking Management on 2025-12-03, IFS Maintenix for Aviation MRO on 2025-11-06, and NAVBLUE N-Crew Planning for Workforce Planning on 2025-05-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fiji Airways digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-03 | Fiji Airways | Evaluated | Amadeus IT Group | Amadeus Altea | Reservation and Booking Management | ERP Services and Operations |
| 2025-11-06 | Fiji Airways | Evaluated | IFS | IFS Maintenix | Aviation MRO | ERP Services and Operations |
| 2025-05-14 | Fiji Airways | Evaluated | NavBlue | NAVBLUE N-Crew Planning | Workforce Planning | HCM |
| 2024-08-27 | Fiji Airways | Evaluated |
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Aviation MRO | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Fiji Airways Technographics
Fiji Airways is a Transportation organization based in Fiji,
with around 1000 employees and annual revenues of $550.0 million.
Fiji Airways operates a diverse technology stack with applications such as
Epicor ERP, PROS Fare Finder Agent and Salesforce Sales Cloud,
covering areas like ERP Financial, Generative AI Platforms and Sales Automation, CRM, Sales Engagement.
Fiji Airways has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, PROS and Salesforce.
Fiji Airways recently adopted applications including
PROS Fare Finder Agent in 2025, Salesforce Sales Cloud in 2021 and Microsoft Azure Cloud Services in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fiji Airways’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fiji Airways’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fiji Airways technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.