List of Amadeus Altea Customers
Amadeus
Salvador de Madariaga 1,
Madrid, 28027,
Spain
Madrid, 28027,
Spain
34 91 582 0100
Professional Services
20643
$7.2B
Since 2010, our global team of researchers has been studying Amadeus Altea customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amadeus Altea for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amadeus Altea for Reservation and Booking Management include: Air Canada, a Canada based Transportation organisation with 37200 employees and revenues of $16.24 billion, Swiss International Air Lines, a Switzerland based Transportation organisation with 9466 employees and revenues of $7.30 billion, Vietnam Airlines, a Vietnam based Transportation organisation with 5626 employees and revenues of $357.0 million, MacroAsia Corporation, a Philippines based Professional Services organisation with 6912 employees and revenues of $87.0 million and many others.
Contact us if you need a completed and verified list of companies using Amadeus Altea, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The Amadeus Altea customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air Canada | Transportation | 37200 | $16.2B | Canada | Amadeus IT Group | Amadeus Altea | Reservation and Booking Management | 2019 | n/a |
In 2019 Air Canada began implementing Amadeus Altea, the Amadeus Altea Suite Passenger Service System developed by Amadeus IT Group, to modernize core passenger-facing operations. The implementation positioned Amadeus Altea as the airline's Passenger Service System for booking, inventory and departure workflows and was presented as a centralized platform for passenger management across the carrier's network.
The deployment focused on standard Passenger Service System functional modules, including reservations and inventory control, check-in and departure control capabilities, and passenger data handling for itinerary and baggage processing. Configuration work emphasized transaction routing and operational rules consistent with PSS category norms, with airline-side configuration to align booking classes, inventory controls and check-in workflows to Air Canada operating needs.
Rollout activity was managed in November 2019, with Air Canada reporting to Global News that technical issues affected a relatively small number of customers, fewer than one per cent. Operational governance centered on coordinated incident response between airline operations and the vendor, with staged activation of customer-facing workflows to contain service impact and maintain continuity of check-in and gate processes.
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MacroAsia Corporation | Professional Services | 6912 | $87M | Philippines | Amadeus IT Group | Amadeus Altea | Reservation and Booking Management | 2016 | n/a |
In 2016, MacroAsia Corporation implemented Amadeus Altea Passenger Service System. The deployment established Amadeus Altea as the frontline Passenger Service System for MacroAsia Airport Services Corporation operations supporting airline handling at Mactan - Cebu International Airport in Lapu-Lapu City, with agent-level operations for Korea Air documented from July 2017 to present.
Amadeus Altea was configured to support typical PSS functions including computer-based check-in, reservation retrieval and ticketing, boarding pass issuance, seat assignment, and departure control workflows. The implementation also encompassed baggage processing capabilities, explicit handling of carry-on size and quantity checks, and passenger-facing announcement workflows tied to boarding and departure times.
Operational architecture centers on counter-based check-in terminals and departure control interfaces used by passenger service agents, integrating real-time inventory and departure control functions inherent to a Passenger Service System. The system is employed by agents for greeting passengers, validating documentation, processing tickets and baggage, and assigning seats, reflecting a counter-to-gate operational scope.
Governance and agent workflow emphasize strict security and safety regulations, adherence to airline rules for excess and overweight baggage charges, and procedures to support on-time departures. Daily operational tasks documented include issuing boarding passes, providing gate and boarding information, making boarding announcements, and monitoring baggage and passenger manifests as part of standard passenger service operations.
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Swiss International Air Lines | Transportation | 9466 | $7.3B | Switzerland | Amadeus IT Group | Amadeus Altea | Reservation and Booking Management | 2017 | n/a |
In 2017 Swiss International Air Lines deployed Amadeus Altea as its Passenger Service System to address large-scale disruption handling and passenger re-accommodation challenges. The deployment is anchored on the Passenger Service System class of functionality and prominently incorporated Amadeus Passenger Recovery as a decision-support capability to manage irregular operations and disruption workflows.
The implementation emphasized disruption management modules within Amadeus Altea, specifically the Amadeus Passenger Recovery decision-support tool, passenger rebooking logic, and automated recovery orchestration. Swiss International Air Lines used these capabilities to standardize re-accommodation procedures and to operationalize response playbooks for disrupted flights, reflecting the carrier s need to rebook roughly 150,000 passengers annually.
Operational integration connected the Passenger Service System capabilities to reservations, inventory control, and customer recovery processes to enable automated re-accommodation and real-time decision support. The deployment scoped operational coverage across the airline s control functions and customer service teams, aligning inventory updates with passenger recovery actions and boarding pass issuance where required.
Governance for the rollout was collaborative, involving extensive development, testing and re-testing with Amadeus to produce a customized disruption solution tailored to Swiss International Air Lines. Implementation workstreams focused on configuration of recovery rules, scenario validation, and operational acceptance testing to ensure the Amadeus Passenger Recovery tool produced actionable options for agents and operations controllers.
The outcome delivered a customized disruption management capability embedded in Amadeus Altea that supports Swiss International Air Lines operational response, allowing the airline to respond, recover and regain control more quickly and efficiently during irregular operations. The project positioned Swiss as the first airline worldwide to deploy Amadeus Passenger Recovery and produced a production-ready Passenger Service System implementation aligned to its disruption and passenger recovery requirements.
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Vietnam Airlines | Transportation | 5626 | $357M | Vietnam | Amadeus IT Group | Amadeus Altea | Reservation and Booking Management | 2023 | n/a |
In 2023, Vietnam Airlines deployed Amadeus Altea to modernize its Reservation and Booking Management capabilities and overhaul its digital solutions. The agreement with Amadeus IT Group builds on an existing distribution partnership and aligns with Vietnam Airlines’ strategic goal to improve operational efficiency and become a digital airline by 2025.
The implementation centers on the Amadeus Altea passenger service system, combined with Altéa NDC for next generation distribution and digital merchandising capabilities. Functional modules and capabilities implemented include core PSS booking and inventory management, NDC connectivity for rich content and fares, offer and order management workflows for tailored offers, and data driven solutions to support merchandising and retailing processes.
Operational coverage is focused on Vietnam Airlines’ passenger distribution and retailing across its network of more than 100 routes to 21 domestic and 29 international destinations, and across multiple sales channels through NDC connectivity. The project leverages the existing distribution relationship with Amadeus and positions the carrier within the global Altéa community of over 200 airlines using the platform, enabling standardized PSS operations and channel distribution practices.
Governance and rollout are positioned as a strategic program to reshape booking, distribution and merchandising processes, supporting cross‑functional alignment between commercial, distribution and digital teams. The agreement explicitly aims to support Vietnam Airlines to become a leading technology driven retailer in Asia Pacific and to create tailored offers for passengers through digital merchandising and NDC distribution.
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Buyer Intent: Companies Evaluating Amadeus Altea
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Amadeus Altea. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Amadeus Altea for Reservation and Booking Management include:
- UNIQA Insurance Group, a Austria based Insurance organization with 21000 Employees
- Camosun College, a Canada based Education company with 1000 Employees
- Forsyth Barr, a New Zealand based Banking and Financial Services organization with 500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Amadeus Altea Coverage
Amadeus Altea is a Reservation and Booking Management solution from Amadeus IT Group.
Companies worldwide use Amadeus Altea, from small firms to large enterprises across 21+ industries.
Organizations such as Air Canada, Swiss International Air Lines, Vietnam Airlines and MacroAsia Corporation are recorded users of
Amadeus Altea for Reservation and Booking Management.
Companies using Amadeus Altea are most concentrated in Transportation and Professional Services, with adoption spanning over 21 industries.
Companies using Amadeus Altea are most concentrated in Canada, Switzerland and Vietnam, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Amadeus Altea across Americas, EMEA, and APAC.
Companies using Amadeus Altea range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of Amadeus Altea include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Amadeus Altea customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Reservation and Booking Management.