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Fiji National Provident Fund
Location
Provident Plaza Two 33 Ellery Street, Suva Private Mail Bag,
Suva, x,
Fiji
Website
https://www.myfnpf.com.fj/
Phone
679 330 7811
Artw industry
Banking and Financial Services
Employee
Revenue

Fiji National Provident Fund Technographics

Fiji National Provident Fund Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Fiji National Provident Fund and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Fiji National Provident Fund employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Fiji National Provident Fund has purchased the following applications: Epicor ERP for ERP Financial in 2017, Tawk.to for Chatbots and Conversational AI in 2017, Adobe Connect for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Fiji National Provident Fund is running and its propensity to invest more and deepen its relationship with Epicor , Tawk.to , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Fiji National Provident Fund revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fiji National Provident Fund intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Fiji National Provident Fund Tech Stack and Enterprise Applications

Fiji National Provident Fund ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Epicor Legacy Epicor ERP ERP Financial ERP n/a 2017 2017
In 2017, Fiji National Provident Fund implemented Epicor ERP as its ERP Financial application to centralize finance operations and upgrade core financial management capabilities. The Project Lead role is documented as owning the ERP Epicor System finance upgrade, establishing the initiative as a finance‑focused deployment of Epicor ERP. Configuration emphasized standard ERP Financial modules including general ledger, accounts payable, accounts receivable, fixed asset management, and financial reporting and close processes, aligning with typical enterprise accounting and consolidation workflows for the category. Operational ownership included taking full responsibility for maintaining system uptime to desired levels and directing a multi disciplinary support structure comprising network and system analysts, technicians, and service desk personnel to manage availability and incident response. Governance and operationalization were driven by the development and maintenance of ICT policies, procedures, and training plans for the ICT Team, with the lead conducting performance reviews and corrective action where necessary. This combination of Epicor ERP, formalized ICT governance, and an internal support organization framed the finance function and ICT team to operate the ERP Financial environment as a continuously managed operational capability.
Fiji National Provident Fund AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017 Fiji National Provident Fund implemented Tawk.to on its public website. Tawk.to is a Chatbots and Conversational AI application deployed as an embedded web chat widget that surfaces real time messaging and visitor presence on site, and the deployment was focused on delivering conversational access to the fund’s member services through the website. The implementation centered on a web front end integration where the Tawk.to script was instrumented across public site pages to enable live chat sessions, canned responses, agent queueing, and chat transcript capture to support routine inquiry handling. Operational scope emphasized member support and customer service teams as primary users, with governance activities oriented around chat handling procedures, message templates, and transcript retention to standardize front line workflows.
Chatbots and Conversational AI AI-Powered Application 2013 2013
Fiji National Provident Fund Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Connect Audio Video and Web Conferencing Collaboration n/a 2018 2018
Audio Video and Web Conferencing Collaboration 2020 2020
Collaboration Collaboration 2015 2015
Fiji National Provident Fund Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2025 2025
Web Content Management Content Management 2013 2013
Web Content Management Content Management 2013 2013
Fiji National Provident Fund eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2021 2021
Fiji National Provident Fund CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Automation CRM 2014 2014
Fiji National Provident Fund ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2024 2024
Fiji National Provident Fund TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Treasury Management TRM 2018 2018
Fiji National Provident Fund IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2024 2024
Application Hosting and Computing Services IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Fiji National Provident Fund

First Name Last Name Title Function Department Email Phone
Chief Information Technology Officer CXO IT
Show All Contacts

Apps Being Evaluated by Fiji National Provident Fund Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fiji National Provident Fund IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fiji National Provident Fund digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Fiji National Provident Fund Technographics
Fiji National Provident Fund is a Banking and Financial Services organization based in Fiji, with around 400 employees and annual revenues of $600.0 million.
Fiji National Provident Fund operates a diverse technology stack with applications such as Epicor ERP, Tawk.to and Adobe Connect, covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Fiji National Provident Fund has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Epicor, Tawk.to and Adobe Systems.
Fiji National Provident Fund recently adopted applications including DocuSign eSignature in 2025, SolarWinds Service Desk in 2024 and Google Cloud Platform (GCP) in 2024, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fiji National Provident Fund’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Fiji National Provident Fund’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fiji National Provident Fund technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.