San Francisco, 94103, CA,
United States
Firefly Systems Inc Technographics
Firefly Systems Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Firefly Systems Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 Firefly Systems Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Firefly Systems Inc has purchased the following applications: Lever by Employ for Applicant Tracking System in 2018, AnywhereWorks for Collaboration in 2017, Zendesk Service for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Firefly Systems Inc is running and its propensity to invest more and deepen its relationship with Employ , AnywhereWorks , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Firefly Systems Inc revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Firefly Systems Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Firefly Systems Inc Tech Stack and Enterprise Applications
Firefly Systems Inc HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Firefly Systems Inc deployed Lever by Employ as its Applicant Tracking System. The company uses Lever by Employ on its website to capture job applications and manage candidate pipelines through embedded job posts and application forms, making Lever by Employ the primary interface for external candidate intake on the public site.
The implementation follows a cloud SaaS deployment model consistent with Applicant Tracking System architectures, supporting hosted job requisitions, candidate tracking, and role based access controls for HR and hiring managers. Functional modules in use include job posting and requisition management, candidate sourcing and resume parsing, pipeline stage tracking, interview scheduling, and configurable offer workflows. Operational ownership is centered in recruiting and HR at Firefly Systems Inc, with centralized hiring workflows and approval gates configured to enforce hiring governance and provide role based visibility into candidate activity.
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Firefly Systems Inc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AnywhereWorks | Legacy | AnywhereWorks | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Firefly Systems Inc implemented AnywhereWorks as a Collaboration application to coordinate hybrid work patterns and formalize synchronized Anywhere days. The deployment focused on a cloud-hosted collaboration environment that centralized scheduling and presence information, enabling teams to align on a weekly office closure to reduce electricity and heating usage while maintaining client service for a professional services firm.
The AnywhereWorks implementation emphasized core Collaboration capabilities, including shared workspaces, team calendars, presence indicators, asynchronous messaging, and virtual meeting orchestration to support project teams and account groups. Operational scope covered agency departments responsible for client delivery, operations, HR, and facilities, with governance changes that codified synchronized Anywhere days, leadership sponsorship from Ben, and iterative process adjustments to smooth adoption. Firefly Systems Inc uses AnywhereWorks Collaboration to manage workplace scheduling and employee experience, and early outcomes reported include reduced facility utility usage and positive team sentiment toward the Anywhere work model.
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Collaboration | Collaboration |
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2018 | 2018 |
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Firefly Systems Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, Firefly Systems Inc implemented Zendesk Service. Firefly Systems Inc deployed Zendesk Service as a Customer Support application embedded on its public website to capture and centralize inbound customer inquiries for its professional services operations.
The deployment leverages Zendesk Service core ticketing and web widget capabilities to convert website contacts into tracked support tickets and present them in the agent interface for case management, routing, and prioritization. Email channel handling and a knowledge base for self service are used to support asynchronous customer communications and reduce repeated inquiries. Configuration emphasizes ticket fields, status workflows, and standardized agent processes consistent with Customer Support operations.
Operational scope centers on the customer support team within the United States based organization, providing frontline case intake from the website into centralized support workflows. Governance includes configured routing rules and escalation paths to align inquiries with appropriate support queues and roles. Rollout emphasized website widget activation and agent onboarding to align support staff to the new ticketing and case management workflows.
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Firefly Systems Inc ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Firefly Systems Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Firefly Systems Inc
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Apps Being Evaluated by Firefly Systems Inc Executives
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