Firson is a Life Sciences organization based in South Korea, with around 206 employees and annual revenues of $34.0 million.

What enterprise applications does Firson use?

Firson operates a diverse technology stack with applications such as Gitple Cloud, covering areas like Chatbots and Conversational AI.

What digital transformation initiatives has Firson undertaken?

Firson has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Gitple.

What are the most recent software purchases made by Firson?

Firson recently adopted applications including Gitple Cloud in 2021, highlighting its ongoing modernization strategy.

Which IT decision makers lead technology initiatives at Firson?

APPS RUN THE WORLD maintains an up-to-date database of Firson’s key decision makers and IT executives, available to Premium subscribers.

How does APPS RUN THE WORLD track Firson’s IT investments?

Our research team continuously updates Firson’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

How can I access the full list of applications used by Firson?

Subscribe to APPS RUN THE WORLD to access the complete Firson technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

Firson Technographics, Software Purchases, AI and Digital Transformation Initiatives

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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

Firson Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Firson and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 206 Firson employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Firson has purchased the following applications: Gitple Cloud for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Firson is running and its propensity to invest more and deepen its relationship with Gitple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Firson revenues, which have grown to $34.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Firson intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Gitple	Legacy	Gitple Cloud	Chatbots and Conversational AI	AI-Powered Application	n/a	2021	2021	In 2021, Firson implemented Gitple Cloud on its public website, deploying a cloud-hosted conversational interface provided by Gitple Cloud. The implementation is classified under Chatbots and Conversational AI and is focused on customer-facing web interactions, with the conversational widget embedded in the corporate web properties. The deployment model routes user sessions to the cloud service, concentrating operational scope on the website channel rather than on-site applications. Public site inspection confirms the presence of the Gitple Cloud runtime as the primary conversational entry point for external users. Configuration and operational design emphasize conversational UI, automated FAQ handling, and session management capabilities consistent with Chatbots and Conversational AI solutions, configured for web widget behavior and persistent dialogue flows. Operational ownership appears aligned with customer support and digital engagement functions, who maintain conversation content, intent definitions, and iterative training through the Gitple Cloud administrative interface. Governance and workflow adjustments center on conversation content versioning, escalation paths to human agents, and routine tuning of bot responses to match inbound web queries. The implementation narrative focuses on structuring web-channel conversational experiences using Gitple Cloud to support Firson's external customer engagement.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Gitple

Legacy

Gitple Cloud

Chatbots and Conversational AI

AI-Powered Application

n/a

2021

In 2021, Firson implemented Gitple Cloud on its public website, deploying a cloud-hosted conversational interface provided by Gitple Cloud. The implementation is classified under Chatbots and Conversational AI and is focused on customer-facing web interactions, with the conversational widget embedded in the corporate web properties. The deployment model routes user sessions to the cloud service, concentrating operational scope on the website channel rather than on-site applications. Public site inspection confirms the presence of the Gitple Cloud runtime as the primary conversational entry point for external users. Configuration and operational design emphasize conversational UI, automated FAQ handling, and session management capabilities consistent with Chatbots and Conversational AI solutions, configured for web widget behavior and persistent dialogue flows. Operational ownership appears aligned with customer support and digital engagement functions, who maintain conversation content, intent definitions, and iterative training through the Gitple Cloud administrative interface. Governance and workflow adjustments center on conversation content versioning, escalation paths to human agents, and routine tuning of bot responses to match inbound web queries. The implementation narrative focuses on structuring web-channel conversational experiences using Gitple Cloud to support Firson's external customer engagement.

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Firson Technographics