First Aid Warehouse
3 Chesford Grange,
Woolston, WA1 4RQ,
United Kingdom
Woolston, WA1 4RQ,
United Kingdom
44 0845 230 2092
Consumer Packaged Goods
First Aid Warehouse Technographics
First Aid Warehouse Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Aid Warehouse and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 First Aid Warehouse employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Aid Warehouse has purchased the following applications: PayPal Enterprise for Payment Processing in 2021, LiveChat for Chatbots and Conversational AI in 2020, Adobe Commerce (ex Magento) for eCommerce in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Aid Warehouse is running and its propensity to invest more and deepen its relationship with PayPal , Google , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Aid Warehouse revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Aid Warehouse intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Aid Warehouse Tech Stack and Enterprise Applications
First Aid Warehouse ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021 First Aid Warehouse implemented PayPal Enterprise for Payment Processing on its website. The PayPal Enterprise deployment centralizes checkout workflows and merchant payment functions, using PayPal Enterprise hosted checkout and gateway capabilities to manage payment authorization, settlement, tokenization, and built-in fraud screening. The implementation explicitly positions PayPal Enterprise as the primary ecommerce payment layer for the company website.
Integration is executed at the ecommerce layer, embedding PayPal Enterprise checkout into the online order flow and aligning payment events with order management and fulfillment operations for the United Kingdom. Operational governance was adjusted to centralize payment operations within the commerce operations team, update reconciliation and refund workflows to reflect PayPal Enterprise settlement cycles, and establish merchant account administration and transaction reporting controls. The rollout emphasizes Payment Processing controls common to hosted gateway deployments, including scope reduction for card data handling through hosted components and transaction-level logging for audit and dispute handling.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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First Aid Warehouse AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, First Aid Warehouse implemented LiveChat from LiveChat, Inc. on its public e-commerce site to provide real-time customer messaging and support. This deployment is a Chatbots and Conversational AI implementation aimed at web-based visitor engagement, product inquiries, and order support.
The implementation centers on the LiveChat web chat widget embedded across product and checkout pages and a cloud-hosted agent console accessed by customer service staff. Configuration leveraged Chatbots and Conversational AI category capabilities common to LiveChat implementations, including canned responses and message snippets, proactive messaging, offline message capture, chat transcripts, and basic visitor tracking for routing incoming chats to available agents.
Operational scope covered the United Kingdom e-commerce operation and the customer support function within a roughly 20 person organization, with agents accessing LiveChat via browser and mobile clients. Governance and rollout included establishment of chat scripts and handling workflows, assignment of agent shifts and training on conversational policies, and configuration of reporting and transcript retention to support ongoing service operations.
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First Aid Warehouse eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2016 | 2016 |
In 2016, First Aid Warehouse implemented Adobe Commerce (ex Magento) as its eCommerce platform for its United Kingdom online storefront. The deployment established a customer-facing webstore to manage product catalog, merchandising, shopping cart, checkout and order capture, aligning platform functionality with core retail eCommerce workflows.
Adobe Commerce (ex Magento) was configured to support product and SKU management, pricing and promotions, content management for product pages, and basic order management through the administrative console. Integration points were implemented using Adobe Commerce extension mechanisms to connect payment processing, shipping rate calculation and inventory synchronization workflows. Operational ownership rested with the eCommerce and operations functions within the small 20-person organization, with site administration and catalog updates managed internally. The architecture follows a standard Adobe Commerce model, separating storefront, admin console and extension layers to support ongoing merchandising and transactional operations.
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eCommerce | eCommerce |
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2021 | 2021 |
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First Aid Warehouse CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2007 | 2007 |
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Customer Experience | CRM |
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2019 | 2019 |
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First Aid Warehouse IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at First Aid Warehouse
| First Name | Last Name | Title | Function | Department | Phone | |
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Director | Director | Finance | |
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Director | Director | Finance | |
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Managing Director | Director | Finance | |
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Apps Being Evaluated by First Aid Warehouse Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First Aid Warehouse IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First Aid Warehouse digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD First Aid Warehouse Technographics
First Aid Warehouse is a Consumer Packaged Goods organization based in United Kingdom,
with around 20 employees and annual revenues of $2.0 million.
First Aid Warehouse operates a diverse technology stack with applications such as
PayPal Enterprise, LiveChat and Adobe Commerce (ex Magento),
covering areas like Payment Processing, Chatbots and Conversational AI and eCommerce.
First Aid Warehouse has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, LiveChat, Inc. and Adobe Systems.
First Aid Warehouse recently adopted applications including
PayPal Enterprise in 2021, Google Pay in 2021 and Apple Pay in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Aid Warehouse’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Aid Warehouse’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Aid Warehouse technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.