First Bank
300 SW Broad St.,
Southern Pines, 28387, NC,
United States
Southern Pines, 28387, NC,
United States
1 910-246-2500
Banking and Financial Services
First Bank Technographics
First Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1421 First Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Bank has purchased the following applications: FIS Horizon for Core Banking in 2018, Amazon SageMaker for ML and Data Science Platforms in 2022, Glia AI Management for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Bank is running and its propensity to invest more and deepen its relationship with FIS Global , Q2 Software , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Bank revenues, which have grown to $104.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Bank Tech Stack and Enterprise Applications
First Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Horizon | Core Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, First Bank implemented FIS Horizon as its Core Banking platform. The implementation aligned deposit processing, account servicing, and transaction posting workloads into FIS Horizon to support branch operations and centralized processing for the bank’s business and treasury clients.
FIS Horizon was configured to handle deposit posting, ACH file intake and NACHA formatting, wire processing, stop payments, funds transfers, positive pay, and remote deposit capture workflows, reflecting Core Banking functional coverage for payments and cash management. First Bank staff used FIS Horizon alongside channel tooling to document cases, validate transaction flows, and execute QA tests that preserved end user experience for online banking and treasury services.
Operational integration points explicitly included Q2 Central and Metavante, with case and ticket details recorded across Q2 Central, FIS Horizon and Metavante while First Bank coordinated with online vendors for remote deposit and online banking issue resolution. Cross functional collaboration extended to Cash Management, Customer Service, Items Exception Processing and Digital Operations, and operational staff reformatted and moved failed NACHA files to federal file upload and monitored processing through to completion.
Governance and operationalization emphasized quality assurance and knowledge transfer, business support personnel created test scripts for QA, coached and trained new employees, and handled case creation and troubleshooting across multiple browsers. Staff responsibilities included processing monthly billing for Treasury products, training clients on Treasury offerings, monitoring inquiries to successful resolution, and traveling to support bank mergers, which supported ongoing operational continuity and optimal system performance.
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Digital Banking | ERP Services and Operations |
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2018 | 2018 |
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First Bank AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SageMaker | ML and Data Science Platforms | AI Development | n/a | 2022 | 2022 |
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First Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glia Technologies | Legacy | Glia AI Management | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, First Bank deployed Glia AI Management on its public website to provide automated conversational support for online customers, using Glia AI Management as a front-line digital engagement channel. The implementation aligns with the Chatbots and Conversational AI category and is positioned to support web-based customer interactions and session-based service handoffs without altering core channel architecture.
Glia AI Management was configured to provide standard conversational AI capabilities, including a virtual assistant for intent recognition, conversation orchestration for routing and escalation to live agents, knowledge base driven responses, and analytics dashboards for conversational performance monitoring. Configuration emphasized natural language processing models, scripted dialogue flows, and session continuity to preserve context across interactions, reflecting typical Chatbots and Conversational AI functional modules.
Operationally the deployment covers the customer-facing website and is governed by digital service teams responsible for conversational content, intent taxonomy, and escalation workflows. Governance includes ongoing conversational design controls, content management procedures, and agent handoff policies to maintain consistent customer experience and to manage operational thresholds for live intervention.
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First Bank Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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First Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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First Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Loyalty | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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First Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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First Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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Apps Development | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2022 | 2022 |
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First Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Database Management | IaaS |
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2022 | 2022 |
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Database Management, Open-Source Database | IaaS |
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2017 | 2017 |
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Domain Name System (DNS) | IaaS |
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2022 | 2022 |
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Infrastructure as Code (IaC) | IaaS |
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2022 | 2022 |
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First Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at First Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Data Officer | CXO | IT | |
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Vice President, Data Engineer | VP | IT | |
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SVP, Director of Software Development & Cloud Integration | Director | IT | |
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Chief Information Officer | CXO | IT | |
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VP, IT Applications Manager | VP | IT | |
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Senior Vice President, Technology Infrastructure & Applications Director | VP | IT | |
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Senior Vice President / Director of Information Technology / Information Security Officer | VP | IT | |
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VP/IT Level III Manager | Manager | IT | |
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IT Helpdesk Manager | Manager | IT | |
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IT Internal Audit Director | Director | IT | |
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Director of Architecture and Enablement | Director | IT | |
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Apps Being Evaluated by First Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD First Bank Technographics
First Bank is a Banking and Financial Services organization based in United States,
with around 1421 employees and annual revenues of $104.0 million.
First Bank operates a diverse technology stack with applications such as
FIS Horizon, Amazon SageMaker and Glia AI Management,
covering areas like Core Banking, ML and Data Science Platforms and Chatbots and Conversational AI.
First Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Amazon Web Services (AWS) and Glia Technologies.
First Bank recently adopted applications including
ampliFI Loyalty Platform in 2023, Amazon SageMaker in 2022 and Glia AI Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.