First Watch Restaurants, Inc.
1466 Capitol Dr,
Pewaukee, 53072, WI,
United States
Pewaukee, 53072, WI,
United States
1 262-746-4010
Leisure and Hospitality
First Watch Restaurants, Inc. Technographics
First Watch Restaurants, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Watch Restaurants, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 First Watch Restaurants, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Watch Restaurants, Inc. has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2020, Paradox Olivia Chatbot for Recruiting Chatbot in 2022, NCR Voyix Aloha POS for Point Of Sale in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Watch Restaurants, Inc. is running and its propensity to invest more and deepen its relationship with Microsoft , Workday , Harri or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Watch Restaurants, Inc. revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Watch Restaurants, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Watch Restaurants, Inc. Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, First Watch Restaurants, Inc. implemented Microsoft Dynamics GP to consolidate and standardize core finance, accounting, and tax reporting processes under an ERP Financial system. The rollout focused on centralizing financial ledgers and tax workflows to support corporate accounting and tax teams across the companys United States operations.
Microsoft Dynamics GP was configured to provide standard ERP Financial capabilities, including a centralized general ledger, accounts payable, accounts receivable, fixed asset tracking, and tax ledgers. Implementation included configuration of financial reporting and close controls aligned to US GAAP, and support for ASC 740 tax provisioning workflows and preparation of financial statement tax disclosures for quarterly and annual reporting.
The deployment was integrated operationally with outsourced tax compliance services and third-party tax advisors, reflecting the companys existing practice of interfacing with external tax providers for federal, state and local filings. Microsoft Excel remained a primary reconciliation and reporting tool for tax and accounting staff, with data extracts and reconciliations performed between Excel and Microsoft Dynamics GP driven by accounting and tax reporting cycles.
Governance for the system emphasized internal controls for income taxes, retention of tax records, and structured liaison between the Director of Tax, internal accounting staff, and external advisors. Workflows were instrumented to support timely preparation and filing of sales and use tax returns and to provide source documentation and responses for federal, state and local tax audits.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2022 | 2022 |
In 2022, First Watch Restaurants, Inc. deployed Paradox Olivia Chatbot as a Recruiting Chatbot on its public careers site. The implementation uses ParadoxAI embedded on careers.firstwatch.com to present a conversational front end for job seekers across the company recruiting flow. Paradox Olivia Chatbot is the primary web‑based conversational assistant handling initial candidate interactions on the careers pages.
Configuration emphasized category‑typical capabilities for a Recruiting Chatbot, including scripted conversational screening flows, natural language candidate question and answer, capture of candidate contact information, and automated interview scheduling handoffs. The Paradox Olivia Chatbot instance was configured with templated screening scripts and routing logic to classify and surface qualified applicants to recruiting staff. Automation focuses on front‑line candidate engagement and pre qualification workflows consistent with recruiting chatbot functionality.
Deployment is web‑embedded on the careers site and operates as the first touch in corporate hiring, routing conversations into internal recruiter handoff processes and structured follow up. Operational ownership and day to day management of conversation templates and routing rules are positioned within talent acquisition and recruiting teams. The implementation scope is oriented to online applicant engagement and candidate triage rather than back end HR system replacement.
Governance established conversational script management and recruiter escalation protocols, with talent acquisition responsible for ongoing tuning of screening flows and handoff rules. Rollout specifics, measurable outcomes, and cost details were not provided.
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Recruiting Chatbot | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NCR Voyix | Legacy | NCR Voyix Aloha POS | Point Of Sale | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, First Watch Restaurants, Inc. deployed NCR Voyix Aloha POS across its restaurant operations in the United States. The deployment centered on the NCR Voyix Aloha POS Point Of Sale platform to standardize front of house order entry, ticketing, and check handling across service locations.
The implementation included core Point Of Sale capabilities such as real-time order entry and ticket printing, check management and splitting, menu item configuration and promotions, payment processing workflows, and operational reporting. Staff-level usage is documented in role activity, with servers entering tickets into the Aloha system and corporate trainers using the platform in classroom and hands-on training scenarios.
Operational coverage emphasized front of house functions, new restaurant soft opening support, and classroom training for onboarding. The configuration supported service-level workflows used by head servers, servers, corporate trainers, and communications staff who coordinate local marketing and opening events.
Governance was organized around restaurant operations and training workflows, with corporate training teams embedding NCR Voyix Aloha POS procedures into front of house curricula and soft opening checklists. Controls focused on consistent menu and ticketing practices, staff competency through hands-on activities, and centralized operational practices for point of sale usage rather than site level customization.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at First Watch Restaurants, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by First Watch Restaurants, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First Watch Restaurants, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First Watch Restaurants, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD First Watch Restaurants, Inc. Technographics
First Watch Restaurants, Inc. is a Leisure and Hospitality organization based in United States,
with around 12000 employees and annual revenues of $1.00 billion.
First Watch Restaurants, Inc. operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Paradox Olivia Chatbot and NCR Voyix Aloha POS,
covering areas like ERP Financial, Recruiting Chatbot and Point Of Sale.
First Watch Restaurants, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and NCR Voyix.
First Watch Restaurants, Inc. recently adopted applications including
Paradox Olivia Chatbot in 2022, Microsoft Power BI in 2022 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Watch Restaurants, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Watch Restaurants, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Watch Restaurants, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.