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Fitness First
Location
Whelco Place Enfield Street Industrial Estate Pemberton,
Wigan, WN5 8DB,
United Kingdom
Website
https://www.fitnessfirst.co.uk/
Phone
44 19 4222-5055
Artw industry
Leisure and Hospitality
Employee
Revenue

Fitness First Technographics

Fitness First Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Fitness First and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Fitness First employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Fitness First has purchased the following applications: Eploy Applicant Tracking System for Applicant Tracking System, Candidate Relationship Management in 2020, Microsoft 365 for Collaboration in 2020, IFS Customer Engagement for Customer Engagement in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Fitness First is running and its propensity to invest more and deepen its relationship with Eploy , MHR (formerly MidlandHR) , WorkForce Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Fitness First revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fitness First intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Fitness First Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Eploy Legacy Eploy Applicant Tracking System Applicant Tracking System, Candidate Relationship Management HCM n/a 2020 2020
Core HR HCM 2012 2012
Payroll HCM 2012 2012
Workforce Analytics HCM 2019 2019
Workforce Scheduling HCM 2012 2012
Workforce Scheduling HCM 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IFS Legacy IFS Customer Engagement Customer Engagement CRM n/a 2017 2017
In 2017, Fitness First implemented IFS Customer Engagement to consolidate and streamline its UK contact centre operations. The deployment focused on a unified agent desktop to support the full spectrum of member interactions, covering inbound calls, outbound retention programmes, email, mailings and social media engagement within the Customer Engagement category. The implementation configured IFS Customer Engagement to surface interaction history and case records directly in the agent interface, enabling standardized handling of joins, membership updates and renewals. Configuration emphasized interaction routing, case management workflows and campaign orchestration to support outbound retention activity and multi-channel inbound enquiries. Operational coverage targeted Fitness Firsts UK contact centre, aligning customer service, retention and marketing communications functions under a single desktop and interaction repository. Integrations centered on telephony session handling and multichannel messaging channels to reduce agent context switching and provide a consolidated view of member interactions. Governance changes included standardised agent workflows and scripted interactions, together with centralized interaction logging to enforce consistent handling of membership lifecycle events. The project was positioned to improve customer contact performance by simplifying agent tooling and unifying member interaction data within IFS Customer Engagement.
Customer Experience CRM 2015 2015
Customer Experience CRM 2021 2021
Customer Support CRM 2021 2021
Marketing Analytics CRM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2014 2014
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2020 2020
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Web Gateways (SWG) CyberSecurity 2017 2017
IT Decision Makers and Key Stakeholders at Fitness First
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by Fitness First Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Fitness First Technographics

Fitness First is a Leisure and Hospitality organization based in United Kingdom, with around 600 employees and annual revenues of $200.0 million.

Fitness First operates a diverse technology stack with applications such as Eploy Applicant Tracking System, Microsoft 365 and IFS Customer Engagement, covering areas like Applicant Tracking System, Candidate Relationship Management, Collaboration and Customer Engagement.

Fitness First has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Eploy, Microsoft and IFS.

Fitness First recently adopted applications including FullStory in 2021, Help Scout in 2021 and Microsoft Clarity in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Fitness First’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Fitness First’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Fitness First technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.