Five Guys
4245 S Cooper St Suite 151,
Arlington, 76015, TX,
United States
Arlington, 76015, TX,
United States
1 817-468-6033
Retail
Five Guys Technographics
Five Guys Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Five Guys and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Five Guys employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Five Guys has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2012, Paradox Olivia Chatbot for Recruiting Chatbot in 2018, SoundHound Houndify AI Platform for Cognitive Computing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Five Guys is running and its propensity to invest more and deepen its relationship with Microsoft , Workday , Workstream or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Five Guys revenues, which have grown to $1.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Five Guys intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Five Guys Tech Stack and Enterprise Applications
Five Guys ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Five Guys implemented Microsoft Dynamics GP as its ERP Financial application to centralize corporate and store accounting processes. The deployment supported corporate finance and store-level accounting workflows across corporate stores and specific state operations, including Illinois and Virginia, aligning Five Guys Microsoft Dynamics GP ERP Financial with month-end close requirements.
Microsoft Dynamics GP was configured to support core ERP Financial capabilities, including general ledger maintenance, trial balance reconciliation, month-end journal entries, accrual management, and inventory cost control workflows. Financial operations described in the implementation emphasize routine activities around accounts payable processing for vendor invoices and rent statements, cost of goods sold controls, and maintenance of average inventory usage at the store level.
Operational coverage extended to reconciliations and reporting at the store level, with accounting staff reconciling trial balance reports in Microsoft Dynamics GP and coordinating discrepancies with district managers and senior leadership. The implementation encompassed preparation of state and corporate accruals such as sales tax, utility accruals, personal property tax, credit card and nexus accruals, and required cross-functional coordination between store accounting teams and corporate finance.
Governance and process discipline centered on standardized month-end close routines, journal entry controls including reclasses and reversals, and targeted variance resolution for inventory and COGS accounts. Documented outcomes from operational use include fixed inventory variances, maintained average inventory usage at the store level, and reconciled general ledger accounts through Dynamics GP reconciliations.
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Five Guys HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2018 | 2018 |
In 2018, Five Guys deployed the Paradox Olivia Chatbot on its website. This implementation uses Paradox Olivia Chatbot in the Recruiting Chatbot category to centralize conversational candidate engagement for corporate hiring workflows.
The Paradox Olivia Chatbot implementation on the Five Guys careers site implements typical Recruiting Chatbot capabilities, including conversational pre screening, qualification logic, automated interview scheduling, and structured handoffs to recruiting teams. Paradox Olivia Chatbot is configured to capture candidate inputs, enforce screening criteria, and surface qualified applicants to talent acquisition staff for manual review.
Operationally the deployment is focused on talent acquisition and recruiting functions, embedding the Paradox Olivia Chatbot as the front end for candidate intake and initial screening. Governance centers on conversational flow versioning, qualification rule sets, and recruiter handoff processes, with integrations expected at the application layer to forward candidate records into applicant tracking and calendar scheduling systems where required.
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Task Management | HCM |
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2020 | 2020 |
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Workforce Scheduling | HCM |
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2019 | 2019 |
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Five Guys AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoundHound Inc. | Legacy | SoundHound Houndify AI Platform | Cognitive Computing | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Five Guys implemented the SoundHound Houndify AI Platform as a Cognitive Computing initiative to augment in-restaurant ordering workflows. The implementation targeted voice driven smart ordering to enable franchisees to process orders more efficiently and to provide real time support to employees during peak hours.
The deployment leveraged the SoundHound Houndify AI Platform functional capabilities typical of Cognitive Computing, including speech recognition, natural language understanding, conversational dialogue management, intent extraction, and slot filling to convert spoken orders into structured order data. Configuration work focused on voice to text accuracy, intent models tuned to restaurant menu items and modifiers, and dialogue flows for order confirmation and error handling to reduce entry friction.
Operational coverage emphasized front of house ordering workflows across Five Guys franchise locations, embedding the platform into order capture processes so voice captured orders could be handed off as structured payloads to existing order processing channels. The rollout prioritized support for franchise employees during peak periods and standardization of customer interactions, positioning the SoundHound Houndify AI Platform as an application layer that normalizes spoken input into consistent order formats.
Governance centered on operational training for franchisees and adjustments to order entry procedures to incorporate voice assisted inputs, overseen by restaurant technology leadership. Reported outcomes stated by Five Guys include more efficient order processing, improved employee support during peak hours, a faster consistent ordering experience for customers, and deeper loyalty and brand appreciation.
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Five Guys Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Five Guys Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Five Guys Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2015 | 2015 |
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Five Guys SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2015 | 2015 |
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Five Guys CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2023 | 2024 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2017 |
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Social Media Management | CRM |
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2017 | 2017 |
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Five Guys EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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Five Guys TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Five Guys PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Five Guys IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Five Guys CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Five Guys
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Five Guys Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Five Guys IT executives and key decision makers. This section highlights Five Guys's latest recorded technology evaluations, including Expensify Expense Management for Expense Management on 2024-08-01. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Five Guys digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-08-01 | Five Guys | Evaluated | Expensify | Expensify Expense Management | Expense Management | ERP |
FAQ - APPS RUN THE WORLD Five Guys Technographics
Five Guys is a Retail organization based in United States,
with around 5000 employees and annual revenues of $1.90 billion.
Five Guys operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Paradox Olivia Chatbot and SoundHound Houndify AI Platform,
covering areas like ERP Financial, Recruiting Chatbot and Cognitive Computing.
Five Guys has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and SoundHound Inc..
Five Guys recently adopted applications including
Olo Sentiment in 2023, SoundHound Houndify AI Platform in 2022 and Sophos Email in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Five Guys’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Five Guys’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Five Guys technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.