Five9
3001 Bishop Drive Suite 350,
San Ramon, 94583, CA,
United States
San Ramon, 94583, CA,
United States
1 925-201-2000
Professional Services
Five9 Technographics
Five9 Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Five9 and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2910 Five9 employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Five9 has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2009, In-House ATS for Applicant Tracking System in 2019, Oracle NetSuite SuiteFlex for Business Process Management in 2007 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Five9 is running and its propensity to invest more and deepen its relationship with Oracle , Zuora , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Five9 revenues, which have grown to $1.15 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Five9 intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Five9 Tech Stack and Enterprise Applications
Five9 ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009, Five9 extended Oracle NetSuite ERP to its call center operations, leveraging SuiteCloud to deliver a unified Enterprise Resource Planning, Customer Relationship Management and Ecommerce environment. The initiative expanded NetSuite’s integrated ERP, CRM and Ecommerce suite into Five9 call centers using SuiteCloud extensions, bringing ERP Financial processes into the operational contact center domain and aligning customer interactions with transactional financial records.
Implementation focused on Oracle NetSuite ERP modules for core financials, CRM-linked customer records and ecommerce transaction handling, with configuration via SuiteCloud to tailor workflows for call center use cases. Integration emphasis was on synchronizing call center systems with NetSuite records, using SuiteCloud extensibility to coordinate data flows between front office contact handling and ERP Financial ledgers and order records. Governance established centralized application configuration and operational ownership across customer service and finance functions, with a staged rollout into call center sites.
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Subscription and Recurring Billing | ERP |
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2020 | 2020 |
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Five9 HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Five9 implemented an In-House ATS as its Applicant Tracking System, building and operating the application through an In-House Applications model. The deployment centralized recruiting workflows for Five9's talent acquisition and People operations teams and established the In-House ATS as a single system of record for requisitions and candidate pipelines. The implementation focused on standard hiring lifecycle management and established common processes for recruiter and hiring manager roles.
Configuration emphasized Applicant Tracking System capabilities including requisition management, candidate tracking, interview scheduling, offer management, and role based access controls, with configurable approval workflows to enforce hiring governance. The In-House ATS supported recruiter workflow orchestration, candidate status transitions, and internal reporting for HR operations, with operational ownership retained by Five9's engineering and HR operations teams. Ongoing governance centered on process alignment, user provisioning, and iterative configuration aligned to corporate HR policies.
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Five9 ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite SuiteFlex | Business Process Management | ERP Services and Operations | n/a | 2007 | 2007 |
In 2007 Five9 implemented Oracle NetSuite SuiteFlex to build an integrated Virtual Call Center solution. The deployment used Oracle NetSuite SuiteFlex within the Business Process Management category to surface CRM data for agents and orchestrate contact-center workflows. Five9 joined NetSuite's SuiteFlex developer program and the integration was documented in the 2007 announcement of the SuiteFlex integration.
The implementation targeted CRM and contact-center process areas, specifically click-to-call and customer context capabilities that exposed customer records to agent interfaces and supported sales and service workflows in the United States. Oracle NetSuite SuiteFlex was used to embed CRM data into agent workflows, enabling context switching and click-to-call interactions while orchestrating contact-center process flows consistent with Business Process Management functionality. The scope emphasized call-center and sales and service business functions, and the announced outcome was improved call-center and sales/service workflows in the United States.
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Five9 AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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ML and Data Science Platforms | AI Development |
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2015 | 2015 |
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Five9 AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Five9 Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Event Management | Collaboration |
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2015 | 2015 |
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Five9 Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Five9 eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2009 | 2009 |
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Five9 CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Call Center | CRM |
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2019 | 2019 |
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Call Tracking and Recording | CRM |
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2023 | 2023 |
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Caller ID | CRM |
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2021 | 2021 |
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CRM | CRM |
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2009 | 2009 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Five9 ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Five9 PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Five9 IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Five9 CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Five9 Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2005 | 2005 |
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IT Decision Makers and Key Stakeholders at Five9
| First Name | Last Name | Title | Function | Department | Phone | |
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President & Chief Executive Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Chief Marketing Officer | CXO | Marketing | |
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Collections Specialist | Manager | Finance | |
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Collections Specialist | Manager | Finance | |
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Sr Credit & Collections Analyst | Manager | Finance | |
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Chief People Officer | CXO | HR | |
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Senior Talent Acquisition Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Talent Acquisition Partner | Manager | HR | |
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Senior Salesforce System Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator II | Manager | Marketing | |
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Salesforce System Administrator | Manager | Marketing | |
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Salesforce Administrator II | Manager | Marketing | |
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Apps Being Evaluated by Five9 Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Five9 IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Five9 digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Five9 Technographics
Five9 is a Professional Services organization based in United States,
with around 2910 employees and annual revenues of $1.15 billion.
Five9 operates a diverse technology stack with applications such as
Oracle NetSuite ERP, In-House ATS and Oracle NetSuite SuiteFlex,
covering areas like ERP Financial, Applicant Tracking System and Business Process Management.
Five9 has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and In-House Applications.
Five9 recently adopted applications including
DNC TrustCall Monitor in 2023, Workato iPaaS in 2023 and Okta Identity Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Five9’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Five9’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Five9 technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.