AI Buyer Insights:

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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

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● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

Five9
Location
3001 Bishop Drive Suite 350,
San Ramon, 94583, CA,
United States
Website
https://www.five9.com/
Phone
1 925-201-2000
Artw industry
Professional Services
Employee
Revenue

Five9 Technographics

Five9 Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Five9 and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3073 Five9 employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

Five9 has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2009, In-House ATS for Applicant Tracking System in 2019, Oracle NetSuite SuiteFlex for Business Process Management in 2007 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Five9 is running and its propensity to invest more and deepen its relationship with Oracle , Zuora , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Five9 revenues, which have grown to $1.04 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Five9 intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Five9 Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite ERP ERP Financial ERP Financial Management n/a 2009 2009
Subscription and Recurring Billing ERP Financial Management 2020 2020
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
In-House Applications Legacy In-House ATS Applicant Tracking System HCM n/a 2019 2019
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite SuiteFlex Business Process Management ERP Services and Operations n/a 2007 2007
In 2007 Five9 implemented Oracle NetSuite SuiteFlex to build an integrated Virtual Call Center solution. The deployment used Oracle NetSuite SuiteFlex within the Business Process Management category to surface CRM data for agents and orchestrate contact-center workflows. Five9 joined NetSuite's SuiteFlex developer program and the integration was documented in the 2007 announcement of the SuiteFlex integration. The implementation targeted CRM and contact-center process areas, specifically click-to-call and customer context capabilities that exposed customer records to agent interfaces and supported sales and service workflows in the United States. Oracle NetSuite SuiteFlex was used to embed CRM data into agent workflows, enabling context switching and click-to-call interactions while orchestrating contact-center process flows consistent with Business Process Management functionality. The scope emphasized call-center and sales and service business functions, and the announced outcome was improved call-center and sales/service workflows in the United States.
AI Development
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ML and Data Science Platforms AI Development 2015 2015
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Chatbots and Conversational AI AI-Powered Application 2021 2021
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2020 2020
Collaboration Collaboration 2015 2015
Event Management Collaboration 2015 2015
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application, Web and Enterprise Search Content Management 2020 2020
Digital Signing Content Management 2020 2020
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2009 2009
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Account Based Marketing CRM 2020 2020
Account Based Marketing CRM 2021 2021
Account Based Marketing CRM 2021 2021
Call Center CRM 2019 2019
Call Tracking and Recording CRM 2023 2023
Caller ID CRM 2021 2021
CRM CRM 2009 2009
Customer Experience CRM 2020 2020
Customer Experience CRM 2021 2021
Data Management Platform CRM 2015 2015
Data Management Platform CRM 2020 2020
Digital Advertising Platform CRM 2014 2014
Digital Advertising Platform CRM 2020 2020
Marketing Analytics CRM 2015 2015
Marketing Analytics CRM 2019 2019
Marketing Analytics CRM 2021 2021
Marketing Automation CRM 2017 2017
Marketing Automation CRM 2019 2019
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
iPaaS (Integration Platform as a Service) PaaS 2023 2023
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2002 2002
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2019 2019
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2022 2022
Secure Email Gateways (SEGs) CyberSecurity 2016 2016
Secure Email Gateways (SEGs) CyberSecurity 2018 2018
Professional Services
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
PEO (Professional Employer Organization) Professional Services 2005 2005
IT Decision Makers and Key Stakeholders at Five9
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Five9 Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Five9 Technographics

Five9 is a Professional Services organization based in United States, with around 3073 employees and annual revenues of $1.04 billion.

Five9 operates a diverse technology stack with applications such as Oracle NetSuite ERP, In-House ATS and Oracle NetSuite SuiteFlex, covering areas like ERP Financial, Applicant Tracking System and Business Process Management.

Five9 has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle and In-House Applications.

Five9 recently adopted applications including DNC TrustCall Monitor in 2023, Workato iPaaS in 2023 and Okta Identity Cloud in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Five9’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Five9’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Five9 technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.