Fluegger Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Fluegger Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Fluegger Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fluegger Group has purchased the following applications: Certainly for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2017, Optimizely Search & Navigation (ex Episerver Find) for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fluegger Group is running and its propensity to invest more and deepen its relationship with Certainly , Microsoft , Optimizely or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fluegger Group revenues, which have grown to $281.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fluegger Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Certainly | Legacy | Certainly | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Fluegger Group deployed Certainly on their public website, adopting Certainly as a web-embedded conversational layer to support customer-facing interactions. The deployment is categorized as Chatbots and Conversational AI and is oriented toward web-based engagement for retail and trade customers in the oil, gas and chemicals sector.
Configuration work centered on embedding the Certainly widget across site pages, authoring conversational flows, automating FAQs, and capturing contact leads through conversational forms. Implementation tasks included intent mapping, session handling, response scripting, and handoff patterns to escalate complex inquiries to human agents, reflecting standard Chatbots and Conversational AI functional modules.
Operational coverage was limited to the company website and touched customer service and digital marketing workflows, requiring governance for conversational content updates and response training. Ongoing administration relies on Certainly’s management and analytics capabilities for monitoring conversations, tuning flows, and maintaining the conversational experience aligned with Fluegger Group’s customer engagement processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | Optimizely Search & Navigation (ex Episerver Find) | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
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Web Content Management | Content Management |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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eCommerce | eCommerce |
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2024 | 2024 |
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Personalization and Product Recommendations | eCommerce |
|
2011 | 2011 |
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Product Information Management | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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