Fly Russia Technographics
Fly Russia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fly Russia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Fly Russia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fly Russia has purchased the following applications: Zed Service for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fly Russia is running and its propensity to invest more and deepen its relationship with Zed-Axis Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fly Russia revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fly Russia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fly Russia Tech Stack and Enterprise Applications
Fly Russia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zed-Axis Technologies | Legacy | Zed Service | CRM | CRM | n/a | 2017 | 2017 |
In 2017, Fly Russia deployed Zed Service, a CRM from Zed-Axis Technologies, to manage after-sales service operations for its handset business across regional markets. Zed-Axis testimonials reference the handset business as Fly Phones Russia, confirming the deployment focus on warranty and repair workflows for Fly Mobile products.
The implementation concentrated on configuring case management and workflow automation to support warranty intake, repair tracking, service claims, approvals routing, and invoicing workflows. Zed Service was used to instrument service ticketing and approval chains, aligning CRM service modules with warranty and repair operational processes.
Operational coverage focused on regional service centers and after-sales teams, consolidating service claim records and providing real-time data management for claims, approvals and invoicing across service operations. The vendor provided implementation and support services according to the testimonial, enabling centralized visibility into repair lifecycle and claims processing.
Governance adjustments included standardizing warranty handling and approval workflows within the CRM to bring consistency across sites and business functions such as customer service, field technicians and billing. Zed-Axis support and the stated improvement in real-time data management for service claims, approvals and invoicing are cited outcomes of the Zed Service CRM deployment.
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IT Decision Makers and Key Stakeholders at Fly Russia
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Apps Being Evaluated by Fly Russia Executives
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