Flywire
141 Tremont Street Suite 10,
Boston, 02111-1293, MA,
United States
Boston, 02111-1293, MA,
United States
1 617-329-4524
Banking and Financial Services
Flywire Technographics
Flywire Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Flywire and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Flywire employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Flywire has purchased the following applications: Sterling Background Check for BackGround Screening in 2018, Mews Property Management for Hotel Property Management in 2018, Drift AI Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Flywire is running and its propensity to invest more and deepen its relationship with Sterling Talent Solutions , UKG , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Flywire revenues, which have grown to $403.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Flywire intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Flywire Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2018 | 2018 |
In 2018 Flywire implemented Sterling Background Check to formalize BackGround Screening as part of its US onboarding workflow. The Sterling Background Check deployment was led by People & Culture, and was implemented alongside onboarding, benefits administration, and payroll processes that the team owned for US new hires.
Sterling Background Check was configured to orchestrate pre-employment screening workflows typical of BackGround Screening applications, including automated candidate screening triggers during onboarding, identity verification and verification sequencing for employment and education as part of the hiring pipeline. The implementation integrated with ADP Run payroll workflows used for US hires and aligned screening steps with the company s ADP Workforce Now project governance for US payroll operations.
Operational coverage focused on US new hires and job change events, with People & Culture responsible for HR reporting and audit needs that referenced screening outcomes for headcount, turnover and compensation reporting. The rollout included training coordination led by People & Culture, leveraging quarterly training sessions across departments and executive leadership to embed screening processes into onboarding and compliance workflows.
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Employee Experience, Employee Engagement | HCM |
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2021 | 2024 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mews Systems | Legacy | Mews Property Management | Hotel Property Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Flywire implemented Mews Property Management to support web booking and guest-facing property operations. Mews Property Management is used on Flywire's website as their Hotel Property Management application, providing a core system to manage online reservations and guest lifecycle processes.
The implementation emphasizes standard Hotel Property Management functional modules including reservations, rate and inventory control, front desk operations, guest profile management, billing and housekeeping workflows. Configuration work focused on aligning website booking flows with reservation processing, automated profile-driven tasks, and invoice and billing workflows to ensure continuity between the public booking channel and property operations.
Deployment is delivered as a cloud hosted application embedded into Flywire's website booking channel, enabling centralized management of web reservations and customer facing services. Operational coverage centers on reservations, front desk and billing teams, and governance included configuration management and handoff workflows between website booking and on property operations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Flywire deployed Drift AI Chatbot on its website. The Drift AI Chatbot serves as a Chatbots and Conversational AI layer for Flywire, providing automated conversational engagement for payer support and customer payments interactions on the public web experience. The implementation emphasizes real time intent recognition, contextual response automation, conversational lead capture, and scripted escalation triggers consistent with banking and financial services workflows.
Architecturally the deployment places Drift AI Chatbot as a front end conversational proxy on Flywire.com, responsible for initial intent classification, flow orchestration, and handoff signaling to human agents. Configuration focused on conversation playbooks for payment inquiries, multilingual prompts, and structured data capture for downstream operational systems. Governance covered conversation design review, compliance and privacy checks, and staged rollout across service and sales channels to control coverage and escalation workflows, aligning the Chatbots and Conversational AI capability with Flywire business functions in customer support and revenue operations.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing, Sales Engagement | CRM |
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2021 | 2021 |
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CRM | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2008 | 2008 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2024 | 2025 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Flywire
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Flywire Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Flywire IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Flywire digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Flywire Technographics
Flywire is a Banking and Financial Services organization based in United States,
with around 1200 employees and annual revenues of $403.0 million.
Flywire operates a diverse technology stack with applications such as
Sterling Background Check, Mews Property Management and Drift AI Chatbot,
covering areas like BackGround Screening, Hotel Property Management and Chatbots and Conversational AI.
Flywire has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sterling Talent Solutions, Mews Systems and Drift.
Flywire recently adopted applications including
Preset API in 2024, 6sense Account Engagement Platform in 2022 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Flywire’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Flywire’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Flywire technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.