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Fnac Darty
Location
9 Rue des Bateaux - Lavoirs Ivry-sur-Seine,
Paris, 94200,
France
Website
https://www.fnacdarty.com/
Phone
33 1 55 21 57 93
Artw industry
Retail
Employee
Revenue

Fnac Darty Technographics

Fnac Darty Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Fnac Darty and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 Fnac Darty employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Fnac Darty has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, Cross CRM Listener LMS for Learning and Development in 2021, Worldline Mobile POS for Point Of Sale in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Fnac Darty is running and its propensity to invest more and deepen its relationship with SAP , Opencell , Customer Square or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Fnac Darty revenues, which have grown to $8.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fnac Darty intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Fnac Darty Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP ERP ECC 6.0 ERP Financial ERP Financial Management n/a 2017 2017
Subscription and Recurring Billing ERP Financial Management 2020 2020
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Square Legacy Cross CRM Listener LMS Learning and Development HCM n/a 2021 2021
In 2021, Fnac Darty implemented Cross CRM Listener LMS from Customer Square to support contact-center quality monitoring, voice-of-customer surveys and agent learning for retail customer service operations in France. The Cross CRM Listener LMS application is deployed as part of the company’s Learning and Development tooling for frontline service teams and is listed by the vendor on its Cross-CX client roster. Customer Square’s integrated QM and LMS functionality supports the inference that Fnac Darty configured modules for quality monitoring, voice-of-customer survey capture, and LMS-driven coaching workflows tied to agent performance. Implementation signals point to centralized reporting surfaces and learning content delivery components, aligning with standard Learning and Development capabilities such as score driven coaching assignment, content administration and audit trails for agent competency. Deployment scope is focused on retail customer service operations in France, with supervisors and contact-center agents as primary users according to vendor materials. Vendor content highlights centralized reporting and reported time savings for supervisors as outcomes, and governance appears to emphasize operationalizing quality monitoring into repeatable coaching workflows and supervisor reporting cadence.
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Worldline Legacy Worldline Mobile POS Point Of Sale ERP Services and Operations n/a 2022 2022
In 2022, Fnac Darty implemented Worldline Mobile POS as part of its Point Of Sale infrastructure across its retail footprint in France. The deployment centered on Worldline-supported payment terminals and inferred mPOS endpoints to support in-store checkout operations, positioning Worldline Mobile POS as the primary Point Of Sale application for payment acceptance and checkout orchestration. Configuration work focused on payment terminal provisioning and checkout workflow integration, including enablement of the L’ARRONDI solidaire round-up donation capability at point of sale. Worldline Mobile POS was configured to surface the round-up option during customer payment flows, aligning payment acceptance modules with a charitable contribution workflow to capture micro-donations at checkout. Integration and operational governance involved technical support engagement from Worldline and a deployment of the donation service delivered through MicroDON, with Worldline listing Fnac Darty as a terminal customer. The rollout covered in-store payment and checkout functions across Fnac Darty stores in France, impacting retail operations, payment processing teams, and corporate social responsibility fundraising channels, and it is reported to have improved in-store fundraising and customer experience.
Retail Management ERP Services and Operations 2014 2015
Retail Management ERP Services and Operations 2014 2015
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Chatbots and Conversational AI AI-Powered Application 2019 2019
Natural Language Processing AI-Powered Application 2025 2026
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2017 2017
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2016 2016
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2020 2020
Digital Signing Content Management 2020 2020
Intelligent Document Processing Content Management 2017 2017
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2018 2018
Personalization and Product Recommendations eCommerce 2018 2018
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Inventory Management SCM 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2016 2017
CRM CRM 2019 2019
Customer Analytics CRM 2017 2017
Customer Data Platform CRM 2023 2023
Customer Data Platform CRM 2022 2023
Customer Engagement CRM 2018 2018
Customer Experience CRM 2017 2017
Customer Experience CRM 2021 2021
Customer Loyalty CRM 2018 2018
Customer Support CRM 2017 2017
Marketing Analytics CRM 2017 2017
Marketing Automation CRM 2018 2018
Marketing Automation CRM 2017 2017
Marketing Automation CRM 2018 2018
Sales Automation, CRM, Sales Engagement CRM 2021 2021
EPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Environmental, Social, and Governance (ESG) EPM 2021 2021
Financial Consolidation and Close EPM 2011 2011
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2019 2019
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AML, Fraud and Compliance TRM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2019 2019
IT Decision Makers and Key Stakeholders at Fnac Darty
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Fnac Darty Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Fnac Darty Technographics

Fnac Darty is a Retail organization based in France, with around 30000 employees and annual revenues of $8.00 billion.

Fnac Darty operates a diverse technology stack with applications such as SAP ERP ECC 6.0, Cross CRM Listener LMS and Worldline Mobile POS, covering areas like ERP Financial, Learning and Development and Point Of Sale.

Fnac Darty has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Customer Square and Worldline.

Fnac Darty recently adopted applications including AI21 Labs in 2025, Easyence Audience in 2023 and Worldline Mobile POS in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Fnac Darty’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Fnac Darty’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Fnac Darty technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.