Fnac Darty
9 Rue des Bateaux - Lavoirs Ivry-sur-Seine,
Paris, 94200,
France
Paris, 94200,
France
33 1 55 21 57 93
Retail
Fnac Darty Technographics
Fnac Darty Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fnac Darty and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 Fnac Darty employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fnac Darty has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, Cross CRM Listener LMS for Learning and Development in 2021, Worldline Mobile POS for Point Of Sale in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fnac Darty is running and its propensity to invest more and deepen its relationship with SAP , Opencell , Customer Square or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fnac Darty revenues, which have grown to $8.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fnac Darty intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fnac Darty Tech Stack and Enterprise Applications
Fnac Darty ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Fnac Darty implemented SAP ERP ECC 6.0 as its ERP Financial platform. The deployment established SAP ERP ECC 6.0 as the core financial system supporting group finance and cross-functional transactional processes across the organization.
The SAP ERP ECC 6.0 implementation encompassed primary financial and operational modules including FI and CO for core accounting and controlling, MM for procurement and inventory, and SD for order to cash. The environment was operated alongside SAP BW 7.4 instances and linked to SAP BPC for budgeting activities, with active program work to define a new EPM and a consolidation tool through an RFP process.
Architecturally, Fnac Darty maintained two SAP ECC 6.0 instances and two BW 7.4 systems, with Axway used for interface orchestration and systems integration. The scope covered transversal evolutions and third level application support, with ongoing technical maintenance and change management to keep financial processes aligned between ERP instances and reporting systems.
Governance for the SAP ERP ECC 6.0 estate was centralized under a manager of the SAP competence center, who led a 20 person team including four direct team leaders. Responsibilities included annual strategy and roadmap planning for the two ERP and BI landscapes, budget management and timesheet validation, and participation in finance committees to align system evolution with corporate finance priorities.
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Subscription and Recurring Billing | ERP |
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2020 | 2020 |
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Fnac Darty HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Customer Square | Legacy | Cross CRM Listener LMS | Learning and Development | HCM | n/a | 2021 | 2021 |
In 2021, Fnac Darty implemented Cross CRM Listener LMS from Customer Square to support contact-center quality monitoring, voice-of-customer surveys and agent learning for retail customer service operations in France. The Cross CRM Listener LMS application is deployed as part of the company’s Learning and Development tooling for frontline service teams and is listed by the vendor on its Cross-CX client roster.
Customer Square’s integrated QM and LMS functionality supports the inference that Fnac Darty configured modules for quality monitoring, voice-of-customer survey capture, and LMS-driven coaching workflows tied to agent performance. Implementation signals point to centralized reporting surfaces and learning content delivery components, aligning with standard Learning and Development capabilities such as score driven coaching assignment, content administration and audit trails for agent competency.
Deployment scope is focused on retail customer service operations in France, with supervisors and contact-center agents as primary users according to vendor materials. Vendor content highlights centralized reporting and reported time savings for supervisors as outcomes, and governance appears to emphasize operationalizing quality monitoring into repeatable coaching workflows and supervisor reporting cadence.
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Fnac Darty ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Worldline | Legacy | Worldline Mobile POS | Point Of Sale | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Fnac Darty implemented Worldline Mobile POS as part of its Point Of Sale infrastructure across its retail footprint in France. The deployment centered on Worldline-supported payment terminals and inferred mPOS endpoints to support in-store checkout operations, positioning Worldline Mobile POS as the primary Point Of Sale application for payment acceptance and checkout orchestration.
Configuration work focused on payment terminal provisioning and checkout workflow integration, including enablement of the L’ARRONDI solidaire round-up donation capability at point of sale. Worldline Mobile POS was configured to surface the round-up option during customer payment flows, aligning payment acceptance modules with a charitable contribution workflow to capture micro-donations at checkout.
Integration and operational governance involved technical support engagement from Worldline and a deployment of the donation service delivered through MicroDON, with Worldline listing Fnac Darty as a terminal customer. The rollout covered in-store payment and checkout functions across Fnac Darty stores in France, impacting retail operations, payment processing teams, and corporate social responsibility fundraising channels, and it is reported to have improved in-store fundraising and customer experience.
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Retail Management | ERP Services and Operations |
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2014 | 2015 |
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Retail Management | ERP Services and Operations |
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2014 | 2015 |
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Fnac Darty AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Natural Language Processing | AI-Powered Application |
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2025 | 2026 |
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Fnac Darty Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Fnac Darty Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Fnac Darty Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Intelligent Document Processing | Content Management |
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2017 | 2017 |
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Fnac Darty eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Fnac Darty SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2017 | 2017 |
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Fnac Darty CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2016 | 2017 |
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CRM | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Data Platform | CRM |
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2023 | 2023 |
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Customer Data Platform | CRM |
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2022 | 2023 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Fnac Darty EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2021 | 2021 |
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Financial Consolidation and Close | EPM |
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2011 | 2011 |
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Fnac Darty ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Fnac Darty TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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Fnac Darty PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Fnac Darty IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Fnac Darty
| First Name | Last Name | Title | Function | Department | Phone | |
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Marketing and Customer Experience Director | Director | Customer Service | |
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PMO Customer Experience | CXO | Customer Service | |
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International CRM Director | Director | IT | |
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Customer Service Director | Director | Customer Service | |
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Chief Operating Officer | CXO | Finance | |
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E-commerce Director / Digital Factory Leader | Director | IT | |
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Director Merchandising | Director | Finance | |
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Head of Marketplace customer experience | Director | Customer Service | |
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Director, Consumer Services and Sustainability | Director | Finance | |
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Assistant Manager of New Omnichannel Customer Journeys | Manager | Customer Service | |
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VP Customer, Marketing, and Business Development | VP | Marketing | |
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Director of Finance | Director | Finance | |
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Finance Project Manager | Manager | Finance | |
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IT Manager | Manager | IT | |
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Deputy Group CFO | CXO | Finance | |
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Apps Being Evaluated by Fnac Darty Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fnac Darty IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fnac Darty digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Fnac Darty Technographics
Fnac Darty is a Retail organization based in France,
with around 30000 employees and annual revenues of $8.00 billion.
Fnac Darty operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Cross CRM Listener LMS and Worldline Mobile POS,
covering areas like ERP Financial, Learning and Development and Point Of Sale.
Fnac Darty has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Customer Square and Worldline.
Fnac Darty recently adopted applications including
AI21 Labs in 2025, Easyence Audience in 2023 and Worldline Mobile POS in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fnac Darty’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fnac Darty’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fnac Darty technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.