List of Cross CRM Listener LMS Customers
Paris, 75116,
France
Since 2010, our global team of researchers has been studying Cross CRM Listener LMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cross CRM Listener LMS for Learning and Development from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cross CRM Listener LMS for Learning and Development include: Orange France, a France based Communications organisation with 137000 employees and revenues of $51.20 billion, Sfr France, a France based Communications organisation with 8000 employees and revenues of $12.95 billion, Fnac Darty, a France based Retail organisation with 30000 employees and revenues of $8.00 billion and many others.
Contact us if you need a completed and verified list of companies using Cross CRM Listener LMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cross CRM Listener LMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fnac Darty | Retail | 30000 | $8.0B | France | Customer Square | Cross CRM Listener LMS | Learning and Development | 2021 | n/a |
In 2021, Fnac Darty implemented Cross CRM Listener LMS from Customer Square to support contact-center quality monitoring, voice-of-customer surveys and agent learning for retail customer service operations in France. The Cross CRM Listener LMS application is deployed as part of the company’s Learning and Development tooling for frontline service teams and is listed by the vendor on its Cross-CX client roster.
Customer Square’s integrated QM and LMS functionality supports the inference that Fnac Darty configured modules for quality monitoring, voice-of-customer survey capture, and LMS-driven coaching workflows tied to agent performance. Implementation signals point to centralized reporting surfaces and learning content delivery components, aligning with standard Learning and Development capabilities such as score driven coaching assignment, content administration and audit trails for agent competency.
Deployment scope is focused on retail customer service operations in France, with supervisors and contact-center agents as primary users according to vendor materials. Vendor content highlights centralized reporting and reported time savings for supervisors as outcomes, and governance appears to emphasize operationalizing quality monitoring into repeatable coaching workflows and supervisor reporting cadence.
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Orange France | Communications | 137000 | $51.2B | France | Customer Square | Cross CRM Listener LMS | Learning and Development | 2021 | n/a |
In 2021, Orange France deployed Cross CRM Listener LMS as part of its Learning and Development tooling to support contact-center quality monitoring and agent training. The Cross CRM Listener LMS is implemented via Customer Square's Cross-CX platform to capture voice-of-customer feedback and operational performance metrics, supporting CRM quality monitoring workflows and targeted learning interventions for agents.
The implementation combines integrated QM and LMS capabilities, with the Listener LMS module used for course assignment, assessment tracking, and coaching workflows that link quality findings to learning actions. The deployment is integrated with contact-center CRM quality monitoring to surface performance data and trigger training assignments, operating across Orange France contact-center teams and supervisor workflows. Governance emphasized the handoff between quality assurance and learning operations, with supervisors using consolidated reporting and coaching queues to prioritize interventions. Vendor materials report supervisor time savings of approximately 20 percent and improved quality reporting, outcomes noted as vendor-cited evidence guiding further rollout and monitoring.
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Sfr France | Communications | 8000 | $12.9B | France | Customer Square | Cross CRM Listener LMS | Learning and Development | 2021 | n/a |
In 2021 Sfr France implemented Cross CRM Listener LMS as part of its Learning and Development tooling to support customer service quality and agent training. Customer Square lists Sfr France as a Cross CX customer using the platform for CRM quality monitoring and to drive agent training across its French contact centers.
The deployment centers on the Cross CRM Listener LMS Listener LMS module and the vendor stated integrated quality monitoring and learning management capabilities. Configuration work focused on pairing quality monitoring outcomes with learning workflows, configuring course catalogs and automated assignment rules, and enabling coaching and assessment sequences tied to CRM interaction reviews. The narrative restates Cross CRM Listener LMS to reflect the application footprint in Learning and Development and the use of standard LMS capabilities such as enrollment, progress tracking, and learning transcripts.
Integrations emphasize linking CRM quality monitoring to the learning environment, enabling training triggers from QA findings and surfacing learning status within contact center operational dashboards. Operational coverage is described as the French contact centers and the customer service organization, with governance implemented around trainer and supervisor access, learning assignment approval workflows, and centralized oversight of course content. Vendor materials assert measurable time savings and improved CX oversight as outcomes from the Cross CRM Listener LMS deployment.
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