Focus Services
4102 S. 1900 W.,
Roy, 84067, UT,
United States
Roy, 84067, UT,
United States
1 801-393-1635
Professional Services
Focus Services Technographics
Focus Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Focus Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3100 Focus Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Focus Services has purchased the following applications: ApplicantPool for Applicant Tracking System in 2015, Olark Live Chat for Chatbots and Conversational AI in 2017, Workplace by Facebook for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Focus Services is running and its propensity to invest more and deepen its relationship with ApplicantPool , Olark , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Focus Services revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Focus Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Focus Services Tech Stack and Enterprise Applications
Focus Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ApplicantPool | Legacy | ApplicantPool | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015 Focus Services implemented ApplicantPool as their Applicant Tracking System. The deployment emphasized embedding ApplicantPool on the corporate careers site to centralize job listings and online application intake through the ApplicantPool account hosted at focus.applicantpool.com.
The implementation configured core ApplicantPool capabilities typical of an Applicant Tracking System, including web job posting and career site integration, configurable application forms, resume parsing and candidate profile aggregation, candidate pipeline and stage management, and automated candidate communication templates. Configuration work focused on mapping requisition workflows and defining hiring stages, as well as setting up role based access for recruiters and hiring managers within ApplicantPool.
Integration scope was explicitly web facing, with ApplicantPool serving as the primary applicant capture and job listing endpoint on Focus Services public site. Operational coverage centered on the recruiting and talent acquisition function, where ApplicantPool handles submission intake, applicant routing, and candidate record storage for ongoing sourcing and review.
Governance work included standardizing job posting approvals, establishing consistent candidate routing and escalation rules, and defining data ownership for recruiter and hiring manager roles inside ApplicantPool. The implementation anchored recruiting process workflows in the ApplicantPool platform to ensure unified application handling and traceability across requisitions.
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Focus Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Focus Services implemented Olark Live Chat as a Chatbots and Conversational AI solution on its public website. The deployment embedded the Olark Live Chat widget across customer-facing pages to enable real-time messaging and conversational routing of inbound web visitors. Olark Live Chat was configured to present visitor-side chat interfaces and agent-facing consoles to support immediate online engagement and chat session handling.
Operational ownership for Olark Live Chat resides with customer service and online engagement teams, where the application was used to capture chat transcripts and visitor context for subsequent case handling and follow-up. The implementation leveraged core Chatbots and Conversational AI capabilities such as live chat routing, canned responses, visitor targeting, and transcript capture to align web interactions with existing support workflows, and governance focused on incorporating chat handling into agent processes and escalation paths.
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Focus Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Focus Services implemented Workplace by Facebook as a hosted collaboration presence surfaced on the company website, positioning Workplace by Facebook as an enterprise Collaboration layer for internal communications across its employee base. The deployment is presented via web-embedded access on focusservices.com, making the application a primary touchpoint for employee engagement and team interactions.
Workplace by Facebook is configured to deliver standard Collaboration functional modules including social-style news feed, team and topic groups, real-time messaging, and content sharing for knowledge exchange and announcements. The implementation aligns the application with common Collaboration workflows such as cross-team coordination, internal announcements, and threaded group discussions.
Operational coverage targets employee-facing communications and team collaboration across core professional services functions including HR, operations, and client delivery, reflecting typical business functions supported by Collaboration platforms. Governance emphasis centers on group administration and content moderation policies to manage information flows and user-generated content, while the site-embedded rollout concentrates on integrating Workplace by Facebook into the company digital employee experience on the website.
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Collaboration | Collaboration |
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2021 | 2021 |
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Focus Services eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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Focus Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Focus Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Focus Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Focus Services
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Focus Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Focus Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Focus Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Focus Services Technographics
Focus Services is a Professional Services organization based in United States,
with around 3100 employees and annual revenues of $350.0 million.
Focus Services operates a diverse technology stack with applications such as
ApplicantPool, Olark Live Chat and Workplace by Facebook,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Focus Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ApplicantPool, Olark and Facebook.
Focus Services recently adopted applications including
Microsoft 365 in 2021, Workplace by Facebook in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Focus Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Focus Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Focus Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.