Follett Higher Education Group
3 Westbrook Corporate Center,
Westchester, 60154, IL,
United States
Westchester, 60154, IL,
United States
1 800-365-5388
Retail
Follett Higher Education Group Technographics
Follett Higher Education Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Follett Higher Education Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Follett Higher Education Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Follett Higher Education Group has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2017, ProShip Shipping for Shipping Management in 2010, JDA Merchandise Management System for Inventory Management in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Follett Higher Education Group is running and its propensity to invest more and deepen its relationship with Adobe Systems , Cisco Systems , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Follett Higher Education Group revenues, which have grown to $1.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Follett Higher Education Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Follett Higher Education Group Tech Stack and Enterprise Applications
Follett Higher Education Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Follett Higher Education Group deployed Adobe Connect on its public website to deliver web-based events and synchronous student and customer engagement. Adobe Connect, implemented as the company's Audio Video and Web Conferencing solution, was embedded into session landing pages and registration workflows to provide browser-accessible meeting rooms, live broadcasts, and recorded sessions.
The configuration leveraged standard Adobe Connect capabilities including virtual classrooms, webinar broadcasting, breakout rooms, screen sharing, and session recording, with roles for hosts and presenters and moderated Q and A and chat. Follett Higher Education Group deployed Adobe Connect as its Audio Video and Web Conferencing application to support marketing, training, and student engagement functions, with governance focused on scheduled session management, user provisioning for hosts and presenters, and content lifecycle control for recorded sessions.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Follett Higher Education Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ProShip | Legacy | ProShip Shipping | Shipping Management | eCommerce | n/a | 2010 | 2010 |
In 2010 Follett Higher Education Group implemented ProShip Shipping as its enterprise shipping solution. ProShip Shipping was deployed to support shipping operations across more than 1250 Follett bookstores in the United States and Canada, aligning the vendor application with retail store shipping and logistics under the Shipping Management category.
The implementation encompassed core Shipping Management capabilities such as label generation, carrier manifesting, shipment tracking, and rate shopping, configured to operate in a retail bookstore context. The deployment used virtualized infrastructure on Dell PowerEdge Hyper V servers and was managed with Microsoft configuration tooling including SCCM and Active Directory user and computer management, enabling centralized software distribution and configuration control.
Operational integration included coexistence with proprietary Point of Sale and Store Backoffice software and concurrent use alongside FedEx Ship Manager, reflecting multi-system shipping workflows. Network and remote administration was supported through Cisco Meraki switches and Meraki portal controls, AT&T routers for WAN connectivity, and remote access tools including RDP, iDRAC, and Putty for device level troubleshooting.
Governance and rollout relied on centralized IT product support, with an IT Product Support Specialist providing phone and remote connectivity support and contributing to system implementation and rollouts. Change control and operational support processes emphasized remote remediation, SCCM based patching and provisioning, and coordination with store operations to align shipping workflows with store level fulfillment and logistics.
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Follett Higher Education Group SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blue Yonder | Legacy | JDA Merchandise Management System | Inventory Management | SCM | n/a | 2008 | 2009 |
In 2008, Follett Higher Education Group implemented JDA Merchandise Management System from Blue Yonder as the core Inventory Management solution supporting its bookstore network. The deployment covered Follett’s retail operations across more than 800 college and university bookstores in North America and was applied to order fulfillment workflows that process over 1.2 million annual orders.
The implementation combined JDA Merchandise Management System with JDA’s Win/DSS point of sale solution and the Performance Analysis application to establish centralized inventory control and analytical merchandising capabilities. Functional modules included core inventory control, order fulfillment orchestration for web and in-store sales, point of sale transaction handling, and performance analytics for fast and slow mover analysis and weeks of sales calculations.
Integrations were operationally focused, with Win/DSS fully integrated with MMS to process web order returns at store POS, and inventory visibility extended to support picking web orders from store stock by store associates. The integrated data flows gathered, integrated, and distributed inventory and sales information throughout merchandising, store operations, and order fulfillment teams to drive stocking and picking decisions.
Governance and workflow changes shifted responsibility for e-commerce order fulfillment onto store operations, enabling store associates to pick web orders and then be redirected to the sales floor as queues shortened. As an explicitly reported outcome, order fulfillment time decreased by 30 percent on Follett’s more than 1.2 million annual orders, producing labor cost savings and improved customer service while Performance Analysis was used to optimize in-store merchandise availability.
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Follett Higher Education Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Follett Higher Education Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Follett Higher Education Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Follett Higher Education Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Follett Higher Education Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Follett Higher Education Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Follett Higher Education Group
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Apps Being Evaluated by Follett Higher Education Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Follett Higher Education Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Follett Higher Education Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Follett Higher Education Group Technographics
Follett Higher Education Group is a Retail organization based in United States,
with around 5000 employees and annual revenues of $1.60 billion.
Follett Higher Education Group operates a diverse technology stack with applications such as
Adobe Connect, ProShip Shipping and JDA Merchandise Management System,
covering areas like Audio Video and Web Conferencing, Shipping Management and Inventory Management.
Follett Higher Education Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, ProShip and Blue Yonder.
Follett Higher Education Group recently adopted applications including
Salesforce Sales Cloud in 2021, Okta Identity Cloud in 2021 and Zoom in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Follett Higher Education Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Follett Higher Education Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Follett Higher Education Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.