Coleford, GL16 8HG,
United Kingdom
Forest of Dean District Council Technographics
Forest of Dean District Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Forest of Dean District Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 247 Forest of Dean District Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Forest of Dean District Council has purchased the following applications: Unit4 Business World for ERP Financial in 2014, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Forest of Dean District Council is running and its propensity to invest more and deepen its relationship with UNIT4 , Salesforce , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Forest of Dean District Council revenues, which have grown to $29.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Forest of Dean District Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Forest of Dean District Council Tech Stack and Enterprise Applications
Forest of Dean District Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Business World | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014 Forest of Dean District Council implemented Unit4 Business World. The council purchased a perpetuity license for Unit4 Business World with no expiry, and the software was costed over 10 years in the business case, establishing the application as the council's long term ERP Financial platform.
Unit4 Business World was implemented to centralize core finance capabilities typical of ERP Financial systems, including general ledger, budgeting, accounts payable and accounts receivable, and procurement-aligned transactional workflows. The deployment supported council finance operations across departments, standardizing budgeting cycles and statutory financial reporting, and establishing governance around cost allocation and control through configured modules and finance process workflows.
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Forest of Dean District Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Forest of Dean District Council deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment uses Chatbots and Conversational AI capabilities to deliver real-time web chat for residents and visitors, with an embedded chat widget and live agent handoff to handle enquiries that require human response.
The implementation centers on standard chat modules including pre-chat data capture, automated triage responses, queue-based routing to council service agents, and session transcripts for case reference. Operational ownership rests with the council's digital services and customer service teams, who control availability windows, staffing rules and transcript retention within the Salesforce Chat configuration.
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Forest of Dean District Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Forest of Dean District Council deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution. The council embedded Cisco Webex Meetings on its public website to enable browser-based participation in council sessions and to support internal remote collaboration across administrative and service teams.
Configuration emphasized meeting scheduling, meeting controls, and core audio video conferencing capabilities such as screen sharing and recording, consistent with Audio Video and Web Conferencing deployments. Operational coverage included public-facing engagement through the website and internal collaboration across council services, with governance implemented through role-based meeting administration and standardized scheduling workflows.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Forest of Dean District Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Forest of Dean District Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Forest of Dean District Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Forest of Dean District Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Forest of Dean District Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||