List of GovMetric CX (ex ServMetric) Customers
Oakham, LE15 6LN,
United Kingdom
Since 2010, our global team of researchers has been studying GovMetric CX (ex ServMetric) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GovMetric CX (ex ServMetric) for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GovMetric CX (ex ServMetric) for Customer Experience include: National Highways, a United Kingdom based Government organisation with 6100 employees and revenues of $1.56 billion, Southwark Council, a United Kingdom based Government organisation with 4150 employees and revenues of $1.29 billion, Barnet Council, a United Kingdom based Government organisation with 2000 employees and revenues of $660.0 million, Cumbria County Council, a United Kingdom based Government organisation with 6300 employees and revenues of $493.0 million, Meierijstad Netherlands, a Netherlands based Government organisation with 600 employees and revenues of $418.0 million and many others.
Contact us if you need a completed and verified list of companies using GovMetric CX (ex ServMetric), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GovMetric CX (ex ServMetric) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Barnet Council | Government | 2000 | $660M | United Kingdom | GovMetric | GovMetric CX (ex ServMetric) | Customer Experience | 2020 | n/a |
In 2020, Barnet Council implemented GovMetric CX (ex ServMetric) on its public website. The deployment positioned GovMetric CX within the Customer Experience layer to capture citizen feedback across online service journeys and contact points.
Implementation work concentrated on web feedback capture using embedded feedback widgets and short satisfaction surveys, with configuration of satisfaction scoring, categorization tags, and real-time dashboards. GovMetric CX (ex ServMetric) was configured to support event-level feedback capture and configurable survey flows aligned to specific service pages, along with role-based dashboard views and automated routing rules for initial triage.
Operational coverage focused on the council's digital services, customer service teams, and web content owners across the United Kingdom, centralizing feedback collection on the website for review by service managers. Primary business functions impacted included citizen engagement, service design, and complaints handling.
Governance and operationalization emphasized role-based access to GovMetric CX dashboards and the establishment of feedback triage and escalation workflows to route issues to designated service owners. The deployment instituted a reporting cadence for service owners to review satisfaction metrics and qualitative comments, using built-in dashboarding and feedback instrumentation capabilities typical of Customer Experience solutions.
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Cotswold District Council | Government | 200 | $25M | United Kingdom | GovMetric | GovMetric CX (ex ServMetric) | Customer Experience | 2020 | n/a |
In 2020, Cotswold District Council deployed GovMetric CX (ex ServMetric) on its public website to capture citizen feedback and measure satisfaction across online service interactions. The deployment of GovMetric CX was scoped as a Customer Experience solution, instrumenting transactional pages and service touchpoints on the council website to centralize response collection for municipal services.
The implementation emphasized embedded feedback widgets and short survey endpoints to gather real-time satisfaction scores and free text comments, with GovMetric CX (ex ServMetric) configured to surface dashboards and scheduled reports for service delivery teams and digital services staff. Governance was oriented around operational workflows for feedback triage and periodic service quality reviews, enabling council teams to use consolidated feedback and categorical reporting to inform ongoing process adjustments and citizen service oversight.
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Cumbria County Council | Government | 6300 | $493M | United Kingdom | GovMetric | GovMetric CX (ex ServMetric) | Customer Experience | 2021 | n/a |
In 2021, Cumbria County Council implemented GovMetric CX (ex ServMetric) on their website. GovMetric CX (ex ServMetric) is deployed as a Customer Experience solution to capture citizen feedback on public-facing service pages and online service interactions. The deployment focuses on web-based feedback collection embedded in council pages to instrument page level and service level sentiment.
Configured functional modules include web feedback widgets, short survey flows, satisfaction scoring, and administrative dashboards for reporting and analysis. GovMetric CX (ex ServMetric) delivers real time dashboards, trend reporting, feedback tagging, and configurable views to help operational teams prioritize issues and monitor service quality. These capabilities are aligned with standard Customer Experience workflows for collecting and surfacing citizen feedback.
Operational coverage centers on digital service teams, customer service functions, and service managers across council departments where feedback is routed for triage and action. Governance and process changes emphasize integrating digital feedback into existing service improvement workflows and reporting cycles, with role based access controlling dashboard visibility and response responsibilities.
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Government | 6500 | $370M | United Kingdom | GovMetric | GovMetric CX (ex ServMetric) | Customer Experience | 2015 | n/a |
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Government | 247 | $29M | United Kingdom | GovMetric | GovMetric CX (ex ServMetric) | Customer Experience | 2020 | n/a |
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Government | 1200 | $187M | Netherlands | GovMetric | GovMetric CX (ex ServMetric) | Customer Experience | 2020 | n/a |
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Government | 365 | $233M | Netherlands | GovMetric | GovMetric CX (ex ServMetric) | Customer Experience | 2025 | n/a |
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Government | 300 | $120M | Netherlands | GovMetric | GovMetric CX (ex ServMetric) | Customer Experience | 2018 | n/a |
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Government | 2177 | $317M | United Kingdom | GovMetric | GovMetric CX (ex ServMetric) | Customer Experience | 2024 | n/a |
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Government | 900 | $59M | United Kingdom | GovMetric | GovMetric CX (ex ServMetric) | Customer Experience | 2024 | n/a |
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Buyer Intent: Companies Evaluating GovMetric CX (ex ServMetric)
- Cotswold District Council, a United Kingdom based Government organization with 200 Employees
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