Warwick, CV34 6RB,
United Kingdom
Forever Living Technographics
Forever Living Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Forever Living and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 121 Forever Living employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Forever Living has purchased the following applications: IFS Cloud ERP for ERP Financial in 2021, Userlike for Chatbots and Conversational AI in 2020, Slack Connect for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Forever Living is running and its propensity to invest more and deepen its relationship with IFS , Visa , WorldPay or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Forever Living revenues, which have grown to $54.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Forever Living intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Forever Living Tech Stack and Enterprise Applications
Forever Living ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Cloud ERP | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021, Forever Living implemented IFS Cloud ERP in an ERP Financial deployment. The IFS Cloud ERP implementation centralized the companys core finance functions for this UK distribution business, establishing a single financial ledger and standardized accounting workflows.
The deployment emphasized IFS Cloud ERPs financial modules, including the General Ledger, Accounts Payable, Fixed Assets, cash management and financial reporting capabilities. Configuration and process work focused on month end close workflows, journal entries for prepaid expenses and amortizations, AP accrual accounting, bank statement reconciliations covering checking and investment CDs, fixed asset lifecycle management including additions, disposals, depreciation and roll forward schedules, and balance sheet account reconciliations. The implementation also supported production of P and L statements and budget trends analysis using the IFS General Ledger.
Operational scope covered finance and accounting functions for Forever Living, aligning month end close ownership and reconciliations across corporate accounting teams. Governance and process changes included formalizing roll forward schedules, standardizing month end close tasks, and preparing compliance audit documentation associated with corporate sale processes, reflecting existing reporting workflows that referenced IFS General Ledger data alongside property accounting sources used for resort P and L and budget analysis.
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Payment Processing | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Forever Living AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Userlike | Legacy | Userlike | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Forever Living deployed Userlike on its website. Forever Living deployed Userlike, categorized as Chatbots and Conversational AI, to support online customer service and direct to consumer sales functions.
The Userlike implementation centers on the web chat widget embedded across the site, with configuration for live agent handover, canned responses and automated message capture. Userlike is configured to log chat transcripts and basic session metadata, enabling conversational workflows typical of Chatbots and Conversational AI deployments.
Deployment architecture is delivered as a cloud hosted chat widget embedded on Forever Living's UK website, operated by customer service and online sales teams. Operational coverage is focused on web based customer interactions rather than internal communications, with staffing and queue handling aligned to the consumer facing site.
Governance includes agent routing and availability rules, scripted response templates and transcript retention for quality review, with escalation workflows routed to human agents as part of standard chat operations. Configuration and ownership are centered on the customer support function and online commerce processes without evidence of named backend system integrations in public source details.
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Forever Living Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022 Forever Living implemented Slack Connect as its Collaboration application to support both internal team coordination and external messaging with website visitors. Forever Living is a United Kingdom distribution company with approximately 121 employees, and the deployment centers on Slack Connect functionality surfaced directly on the company website to enable real time communications with external parties.
The implementation configures Slack Connect shared channels, direct messaging, guest access controls, and file sharing as primary functional modules, aligning with standard Collaboration platform capabilities. Configuration work emphasized channel taxonomy, notification routing for business teams, and use of Slack Connect to host conversations that span internal staff and external contacts, including customers or partners interacting via the website.
Operational coverage is focused on customer facing communications and internal collaboration workflows, typically aligning to sales, customer service, and marketing functions that receive inbound messages from the web embed. The deployment architecture embeds Slack Connect presence on public pages to route inbound conversations into provisioned channels, while maintaining internal channel structures for triage and response.
Governance and workflow controls center on channel provisioning rules, guest and external user access policies, and data retention considerations customary for Collaboration platforms. Ongoing administration emphasizes privilege management and channel lifecycle processes to keep the Slack Connect instance aligned with corporate communication governance.
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Forever Living CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Social Media Management | CRM |
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2016 | 2016 |
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Forever Living PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Forever Living IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Forever Living CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Forever Living
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Forever Living Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-09 | Forever Living | Evaluated | IFS | IFS Cloud ERP | ERP Financial | ERP |