Forrest Service
Sidney R. Yates Federal Building, 201 14th St SW,
Washington, 20227, DC,
United States
Washington, 20227, DC,
United States
1 800-832-1355
Government
Forrest Service Technographics
Forrest Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Forrest Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 Forrest Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Forrest Service has purchased the following applications: SAP HCM Benefits for Benefits Administration in 2012, Pentagon 2000SQL for Aviation ERP, Aviation MRO in 2018, Verint Predictive Experience (formerly Verint ForeSee) for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Forrest Service is running and its propensity to invest more and deepen its relationship with SAP , Bullhorn , Pentagon 2000 Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Forrest Service revenues, which have grown to $5.38 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Forrest Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Forrest Service Tech Stack and Enterprise Applications
Forrest Service HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM Benefits | Benefits Administration | HCM | n/a | 2012 | 2013 |
In 2012, Forrest Service implemented SAP HCM Benefits to support Benefits Administration across its approximately 30,000 employees in the United States. The deployment positioned SAP HCM Benefits as the authoritative system for benefits enrollment and employee benefits data, enabling HR staff and managers to provide consistent benefits information and general HR advice on conduct, performance, leave, and attendance issues.
The implementation focused on benefits enrollment workflows, eligibility management, benefits record maintenance, and case handling for employee inquiries. SAP HCM Benefits was configured to support data entry interfaces and troubleshooting processes used by HR specialists, and to capture counseling and advisory interactions related to insurance, payroll, benefits, recruiting, and administration inquiries.
Operationally the solution was integrated into the Forest Service HR operating model, interfacing with existing HRIS and payroll processes and supporting full cycle recruitment-related onboarding activities to ensure benefits eligibility is established at hire. The system supported HR specialists who perform troubleshooting and data entry in HRIS and SAP systems, and it served managers, employees, and centralized HR teams across departments and sites.
Governance centered on role-based responsibilities for HR specialists to enter and validate employee data, provide education on hiring policies, and maintain communication between service specialists and departments. The deployment emphasized continual training and mentorship for HR staff to sustain benefits administration, case resolution, and consistent employee relations guidance.
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Core HR | HCM |
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2014 | 2015 |
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Payroll | HCM |
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2012 | 2013 |
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Recruiting | HCM |
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2010 | 2011 |
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Forrest Service ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pentagon 2000 Software | Legacy | Pentagon 2000SQL | Aviation ERP, Aviation MRO | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Forrest Service implemented Pentagon 2000SQL to support aviation maintenance and logistics workflows. Pentagon 2000SQL was deployed as an Aviation ERP,Aviation MRO application to centralize aircraft maintenance records and parts management across the agency's aviation support functions.
The deployment emphasized core Aviation ERP,Aviation MRO capabilities, including maintenance tracking and scheduled maintenance planning, work order lifecycle management, parts and inventory control, procurement record keeping, and maintenance compliance documentation. Pentagon 2000SQL configuration appears aligned with standard MRO workflows, providing role based access for maintenance planners, technicians, and logistics coordinators while capturing audit traces for regulatory reporting.
While specific integrations are not disclosed, implementations in this category typically interface with flight operations scheduling, asset registries, and enterprise financial or procurement systems to unify maintenance, parts replenishment, and cost tracking processes. Vendor documentation lists Forrest Service as a customer on the Pentagon 2000 Software customer page, confirming the agency level adoption of Pentagon 2000SQL for Aviation ERP,Aviation MRO support.
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Forrest Service CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verint Systems | Legacy | Verint Predictive Experience (formerly Verint ForeSee) | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Forrest Service deployed Verint Predictive Experience (formerly Verint ForeSee) on its public website to capture visitor feedback and measure digital satisfaction. Verint Predictive Experience is operating in a Customer Experience role, instrumenting site interactions to provide structured feedback from citizens and stakeholders.
The implementation used core Verint Predictive Experience capabilities common to Customer Experience platforms, including on-site surveys, experience scoring, targeted survey triggers, and dashboard reporting. Configuration emphasized event driven survey delivery and channel specific templates to capture task completion and qualitative comments from site visitors.
Deployment was executed as client side site instrumentation integrated into the public facing web estate, with data feeds routed into centralized reporting dashboards for analysis. Operational coverage focused on the public website and supported digital engagement, communications, and user experience functions responsible for web content and service delivery.
Governance and operational workflows centered on cadence management for surveys, centralized dashboard distribution, and routing of feedback to service owners and content managers for remediation. The implementation positioned Verint Predictive Experience as the primary Customer Experience measurement tool for web feedback within Forrest Service.
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Forrest Service ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2019 | 2020 |
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Forrest Service PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Forrest Service
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief of Staff for Human Resources Management | CXO | HR | |
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Human Resources Benefits and Retirement Manager | Manager | HR | |
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Senior Human Resources Manager | Manager | HR | |
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Chief Information Officer | CXO | IT | |
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Associate CFO | CXO | Finance | |
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Director of Information Management | Director | IT | |
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Apps Being Evaluated by Forrest Service Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Forrest Service IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Forrest Service digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Forrest Service Technographics
Forrest Service is a Government organization based in United States,
with around 30000 employees and annual revenues of $5.38 billion.
Forrest Service operates a diverse technology stack with applications such as
SAP HCM Benefits, Pentagon 2000SQL and Verint Predictive Experience (formerly Verint ForeSee),
covering areas like Benefits Administration, Aviation ERP, Aviation MRO and Customer Experience.
Forrest Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Pentagon 2000 Software and Verint Systems.
Forrest Service recently adopted applications including
Verint Predictive Experience (formerly Verint ForeSee) in 2020, fiResponse in 2019 and Pentagon 2000SQL in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Forrest Service’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Forrest Service’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Forrest Service technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.