Torsby, 685 30,
Sweden
Forsakringskassan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Forsakringskassan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Forsakringskassan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Forsakringskassan has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2018, Vergic Chatbot for Chatbots and Conversational AI in 2021, Vergic Engage for Customer Engagement in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Forsakringskassan is running and its propensity to invest more and deepen its relationship with Microsoft , Vergic , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Forsakringskassan revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Forsakringskassan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Vergic | Legacy | Vergic Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 | In 2021, Forsakringskassan implemented Vergic Chatbot alongside a Vergic Engage private cloud deployment to support public-sector citizen services in Sweden. The engagement was structured under a three-year contract focused on modernizing citizen-facing customer service workflows. The deployment delivered secure text and video chats, document sharing and scheduled personal web meetings to improve access for complex cases, and the Vergic Chatbot was introduced to extend conversational handling across web processes. As a Chatbots and Conversational AI implementation, Vergic Chatbot complements live engagement by providing automated conversational interfaces for routine inquiries and first-touch triage. Operational coverage targeted public-sector customer service teams and citizen intake channels in Sweden, with business functions impacted including case triage, assisted resolution and scheduled advisory sessions. Governance centered on a phased multi-year rollout under contract, and the agency planned additional deployments of Vergic Chatbot to expand web-based process automation and continuity of citizen interactions. |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Vergic | Legacy | Vergic Engage | Customer Engagement | CRM | n/a | 2014 | 2014 | ||
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Recruiting | HCM |
|
2022 | 2022 |
|
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2011 | 2011 |
|
|
|
|
|
|
Web Content Management | Content Management |
|
2022 | 2022 |
|
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||