Fortinet India
C1 & C2-201, C1 & C2-301, 2nd & 3rd floor, Tower-C, The Millennia No 1 & 2, Murphy Road, Ulsoor,
Bangalore, 560008,
India
Bangalore, 560008,
India
91 80 4132 1689
Professional Services
Fortinet India Technographics
Fortinet India Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fortinet India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 656 Fortinet India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fortinet India has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2014, CSI Jonas EZSignUp for Membership Management in 2022, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fortinet India is running and its propensity to invest more and deepen its relationship with Microsoft , Constellation Software Inc. , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fortinet India revenues, which have grown to $178.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fortinet India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fortinet India Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014 Fortinet India implemented Microsoft Dynamics GP as its ERP Financial application to manage purchase order processing and reseller validation across its Chennai operations. The deployment was operated by a quality control team at Fortinet Inc in Chennai, Tamil Nadu, with Microsoft Dynamics GP accessed via a remote database and local workstation workflows.
Microsoft Dynamics GP was configured to ingest purchase orders received by email, separate orders by location, and capture end user and reseller master data elements. The implementation supported staged processing, enabling the team to push completed purchase orders to a level 2 queue named GTC and onward to a level 3 queue named Tread Beam, reflecting ordered routing and transaction status tracking.
Integrations and verification points were explicit, orders were pulled from a remote database into local processing queues and reseller authorization was checked against records in Salesforce, creating a reseller verification loop tied to the ERP Financial system. Operational coverage included quality control, order management, support teams, and client communications, with the Quality Controller role handling data validation and team queries.
Governance relied on documented handoff points and role-based responsibilities, the Quality Controller providing guidance to co-team members, resolving inbound queries, and opening orders returned from support for further verification. Microsoft Dynamics GP served as the central transaction and master data hub for ERP Financial purchase order workflows, recording end user occupation and line of business details and routing orders through defined GTC and Tread Beam process stages.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constellation Software Inc. | Legacy | CSI Jonas EZSignUp | Membership Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Fortinet India implemented CSI Jonas EZSignUp as a Membership Management application on its public website. The deployment focused on embedding CSI Jonas EZSignUp into web signup flows to enable online membership enrollment and centralized member record capture for the India organization.
CSI Jonas EZSignUp was configured to provide self service enrollment, member profile creation, and administrative account management, aligning with standard Membership Management capabilities such as enrollment forms, profile data fields, and membership lifecycle controls. Configuration emphasized structured data capture and web form integration to support member onboarding and ongoing account updates through the website.
Operational scope centers on Fortinet India's customer and partner enrollment and membership administration delivered via the website, with internal digital and membership administration teams responsible for ongoing configuration and governance. The rollout used an embedded website implementation model to streamline online onboarding and centralize membership administration within the CSI Jonas EZSignUp application interface.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Fortinet India implemented Salesforce Chat, formerly Salesforce Live Agent. The deployment embedded Salesforce Chat on the Fortinet India website to provide real time conversational touchpoints for customer support and presales engagement, leveraging the Chatbots and Conversational AI category to manage inbound web conversations. The implementation positioned the Salesforce Chat application to serve customer support and sales functions through an embedded web chat layer.
Configuration emphasis included a live web chat widget, pre chat capture forms, skill based routing rules, and an agent console workflow to manage concurrent sessions. Salesforce Chat was configured to capture chat transcripts and interaction metadata, and to standardize agent responses through templated replies and session handoff procedures. Automation focused on routing and queue management consistent with Chatbots and Conversational AI functional workflows.
Operational coverage was concentrated on the Fortinet India website, servicing customer support and sales engineering inquiries, with governance controls established for routing logic, agent availability scheduling, and transcript retention policies. Rollout was executed as an embedded site component, instrumented on public product and support pages to handle inbound technical and commercial questions, aligning the Salesforce Chat application with Fortinet India support and sales processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Fortinet India
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Fortinet India Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Fortinet India Technographics
Fortinet India is a Professional Services organization based in India,
with around 656 employees and annual revenues of $178.0 million.
Fortinet India operates a diverse technology stack with applications such as
Microsoft Dynamics GP, CSI Jonas EZSignUp and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Membership Management and Chatbots and Conversational AI.
Fortinet India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Constellation Software Inc. and Salesforce.
Fortinet India recently adopted applications including
CSI Jonas EZSignUp in 2022, Adobe Experience Cloud in 2022 and Microsoft Clarity in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fortinet India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fortinet India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fortinet India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.