Fox Communities Credit Union
3401 E Calumet St,
Appleton, 54915, WI,
United States
Appleton, 54915, WI,
United States
1 920-993-9000
Banking and Financial Services
Fox Communities Credit Union Technographics
Fox Communities Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fox Communities Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Fox Communities Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fox Communities Credit Union has purchased the following applications: Fiserv DNA Bank Platform for Core Banking in 2018, Microsoft 365 for Collaboration in 2017, Freshservice for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fox Communities Credit Union is running and its propensity to invest more and deepen its relationship with Fiserv , Q2 Software , MeridianLink or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fox Communities Credit Union revenues, which have grown to $94.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fox Communities Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fox Communities Credit Union Tech Stack and Enterprise Applications
Fox Communities Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018 Fox Communities Credit Union implemented the Fiserv DNA Bank Platform as its Core Banking system, positioning Fiserv DNA Bank Platform as the primary transaction processing and account management backbone. The deployment focused on supporting teller and branch operations, member account servicing, and centralized transaction recording across the credit union network.
Configuration and functional scope emphasized traditional core banking capabilities, including deposits, withdrawals, money transfers, loan payment processing, account research, and teller workstation workflows. Operational capabilities implemented aligned with teller cash handling and coin machine workflows, safe deposit box recordkeeping, and documentation controls to support accurate transaction capture and compliance.
The environment was operated across branch locations and extended into contact center and quality control workflows, reflecting the floating teller model that services branches and specialized triage groups. Integrations referenced in operational notes include Q2 Central, IDoc Vault, and Nautilus, indicating document vaulting and digital channel orchestration alongside the Fiserv DNA Bank Platform.
Governance and process changes emphasized strict transaction record maintenance, adherence to facility security protocols, and frontline controls for member interaction and asset protection. The narrative centers on Fiserv DNA Bank Platform serving Core Banking business functions such as teller operations, account servicing, payments, and compliance recordkeeping without asserting quantified outcomes.
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Digital Banking | ERP Services and Operations |
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2018 | 2019 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Fox Communities Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Fox Communities Credit Union implemented Microsoft 365 to strengthen Collaboration across the organization. The deployment targeted the credit union's 300 employees and was positioned to align productivity tooling with banking and member services operations.
The implementation provisioned a cloud-hosted Microsoft 365 tenant delivering core Collaboration capabilities including enterprise email, cloud Office productivity, document management and synchronous communication. Standard Microsoft 365 components such as Exchange Online, SharePoint Online, OneDrive for Business and Teams were configured to support shared document libraries, team chat and meeting workflows, and persistent mailboxes for corporate and branch staff.
Microsoft 365 is referenced on the Fox Communities Credit Union website, indicating public-facing touch points that leverage Microsoft 365 services for content delivery or embedded documents. Operational coverage spans branch personnel and corporate functions including member services, marketing, finance and HR, consolidating document collaboration and communications onto the Microsoft 365 platform.
Governance was centralized at the tenant level with role-based administration, identity and access controls, and compliance-oriented settings appropriate for financial services to support auditability and data classification. The rollout included staged provisioning and end-user training to embed Collaboration workflows across departments and standardize productivity practices.
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Collaboration | Collaboration |
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2021 | 2021 |
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Fox Communities Credit Union ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Fox Communities Credit Union implemented Freshservice as its IT Service Management application. Freshservice is surfaced on the credit union website to provide a public facing self-service channel while supporting internal IT service operations for a 300 employee financial services organization in the United States.
The implementation centers on capabilities typical of IT Service Management, including a web service portal and ticketing for incident management, a structured knowledge base, a service catalog for common requests, and asset tracking capabilities. Configuration work emphasizes automated ticket routing, SLA definitions, role based access, and workflow automation to standardize request intake and resolution across IT and end user support functions.
Freshservice is deployed as a cloud hosted SaaS application and is provisioned to be reachable from the Fox Communities Credit Union website, indicating a centralized service desk architecture with a public self service entry point. No named third party integrations were published in the available source, so operational coverage is best described as organization wide IT and end user support routed through the Freshservice portal.
Governance for the deployment is framed around formalized ticket ownership, escalation paths, and knowledge management controls to reduce duplicated work and improve consistency in responses. The narrative ties Fox Communities Credit Union, Freshservice, IT Service Management and business functions together, showing a focused rollout to centralize and operationalize service delivery for the credit union.
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Fox Communities Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Fox Communities Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Fox Communities Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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CIO | CXO | Finance | |
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Vice President of Digital Services | VP | IT | |
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President/CEO | CXO | Finance | |
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IT Risk Manager | Manager | Risk | |
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VP Operations | VP | Operations | |
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IT Manager | Manager | IT | |
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Chief Financial Officer | CXO | Finance | |
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AVP of Finance | VP | Finance | |
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Apps Being Evaluated by Fox Communities Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fox Communities Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fox Communities Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Fox Communities Credit Union Technographics
Fox Communities Credit Union is a Banking and Financial Services organization based in United States,
with around 300 employees and annual revenues of $94.0 million.
Fox Communities Credit Union operates a diverse technology stack with applications such as
Fiserv DNA Bank Platform, Microsoft 365 and Freshservice,
covering areas like Core Banking, Collaboration and IT Service Management.
Fox Communities Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, Microsoft and Freshworks.
Fox Communities Credit Union recently adopted applications including
MeridianLink Consumer (ex LoansPQ) in 2021, CodeTwo Email Signatures in 2021 and Freshservice in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fox Communities Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fox Communities Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fox Communities Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.