Mashantucket, 06338-3777, CT,
United States
Foxwoods Resort Casino Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Foxwoods Resort Casino and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Foxwoods Resort Casino employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Foxwoods Resort Casino has purchased the following applications: Oracle PeopleSoft HCM for Core HR in 2011, Agilysys PanOptic Kiosk for Point Of Sale in 2022, Agilysys Digital Marketing for Intelligent Process Automation in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Foxwoods Resort Casino is running and its propensity to invest more and deepen its relationship with Oracle , UKG , Agilysys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Foxwoods Resort Casino revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Foxwoods Resort Casino intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2011 | 2017 |
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Payroll | HCM |
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2011 | 2011 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Agilysys | Legacy | Agilysys PanOptic Kiosk | Point Of Sale | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 Foxwoods Resort Casino deployed Agilysys PanOptic Kiosk under the Apps Category and completed an enterprise point of sale upgrade across its Ledyard Connecticut property, alongside a rollout of InfoGenesis POS terminals to modernize retail and food and beverage operations. The deployment explicitly targeted guest self service ordering and contactless mobile payments to increase throughput and enable tighter loyalty integration at the property.
The Agilysys PanOptic Kiosk implementation was configured to operate alongside InfoGenesis POS terminals, providing kiosk style ordering interfaces, contactless payment acceptance, and handoff of transactions into the core POS for fulfillment and settlement. Operational coverage focused on retail and food and beverage outlets across the property, with centralized POS configuration and device orchestration used to maintain consistent menus, pricing and loyalty entitlements. Integration points emphasized guest facing ordering flows, payment routing to InfoGenesis POS transaction processing, and linkage to the resort loyalty systems to support guest recognition and rewards.
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Reservation and Booking Management | ERP Services and Operations |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Agilysys | Legacy | Agilysys Digital Marketing | Intelligent Process Automation | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Foxwoods Resort Casino implemented Agilysys Digital Marketing in the Analytics and Marketing Loyalty category to centralize guest marketing, loyalty analytics and campaign orchestration across the Foxwoods property and FoxwoodsONLINE channels. The deployment focused on marketing and rewards workflows to support targeted promotions and loyalty program engagement for leisure and hospitality operations at the Connecticut property.
Agilysys Digital Marketing was configured with campaign management, audience segmentation, loyalty analytics and marketing automation capabilities consistent with Analytics and Marketing Loyalty platforms. Configuration work emphasized campaign orchestration, personalized messaging, and analytics dashboards to surface engagement signals for marketing operations and loyalty program managers.
Operational coverage included marketing and rewards teams and ran in parallel with a separate OfferCraft partnership for interactive promotional games and employee communications. Foxwoods partnered with OfferCraft to run interactive campaigns across stadium promotions, ticketing, holiday programs and the annual Lobster Mania event, and to deliver an Employee Communications Platform with a scrolling news feed and gamified training modules for HR.
Governance aligned marketing campaign owners with HR for employee-facing content, while Agilysys Digital Marketing provided centralized analytics and campaign execution for guest-facing loyalty activities. OfferCraft-driven initiatives produced a documented 500% increase in customer satisfaction survey response rate compared to prior efforts, and the property used gamified, photo based and multilingual training and onboarding experiences to accommodate a multilingual workforce.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Backup as a Service (BaaS) | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Workplace & Communications MSP | Managed Services Provider (MSP) |
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2023 | 2023 |
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