Baesweiler, 52499,
Germany
Fred Pfennings GmbH & Co. KG Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Fred Pfennings GmbH & Co. KG and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Fred Pfennings GmbH & Co. KG employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fred Pfennings GmbH & Co. KG has purchased the following applications: Microsoft 365 for Collaboration in 2015, SMF Service Station Cockpit for Incident Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fred Pfennings GmbH & Co. KG is running and its propensity to invest more and deepen its relationship with Microsoft , SMF GmbH or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fred Pfennings GmbH & Co. KG revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fred Pfennings GmbH & Co. KG intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Fred Pfennings GmbH & Co. KG deployed Microsoft 365 as its primary Collaboration platform. Public site references indicate Microsoft 365 is used on their website, reflecting a cloud-hosted tenant and organization-level adoption.
The implementation leverages core Microsoft 365 capabilities including Exchange Online email, Microsoft Teams for chat and meetings, SharePoint Online and OneDrive for document management, and the Office productivity suite. Configuration emphasis is on mailbox provisioning, shared document libraries, team sites, and real-time coauthoring features aligned with Collaboration workflows.
The cloud-first deployment is organized around tenant-level identity and access controls, enabling single sign-on and centralized user management appropriate for a roughly 100-employee environment. Operational coverage includes internal communications, knowledge management, and cross-functional collaboration across corporate functions.
Governance is structured through centralized tenant administration with policy-driven controls for email, external sharing, and document retention, with administrative responsibilities split between IT and delegated site owners. Microsoft 365 supports version control, collaboration workflows, and document lifecycle management across the organization.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SMF GmbH | Legacy | SMF Service Station Cockpit | Incident Management | ITSM | n/a | 2017 | 2017 |
In 2017, Fred Pfennings GmbH & Co. KG deployed SMF Service Station Cockpit from SMF GmbH as its Incident Management platform. The rollout targeted operational teams within the companys oil, gas and chemicals business in Germany and centralized incident intake for station operations and maintenance personnel.
The implementation of SMF Service Station Cockpit emphasized core Incident Management capabilities, including structured incident capture and ticketing, priority and assignment workflows, mobile field reporting for technicians, configurable escalation rules, and centralized dashboards with audit trails and attachments. Configuration work focused on mapping incident types to operational roles, establishing notification rules, and enabling field-to-back office workflows for rapid case handling.
Operational governance was structured around defined incident lifecycles, role based access for operators and maintenance managers, and documented escalation matrices to align station level response with corporate oversight. The deployment was executed to cover station operations, maintenance and safety functions, with process standardization and training aimed at embedding consistent incident handling across sites.
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