Freedom Paper
4110 Cobblers Lane,
Dallas, 75287, TX,
United States
Dallas, 75287, TX,
United States
1 866-310-3335
Distribution
Freedom Paper Technographics
Freedom Paper Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Freedom Paper and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Freedom Paper employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Freedom Paper has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Zendesk Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Freedom Paper is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Freedom Paper revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Freedom Paper intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Freedom Paper Tech Stack and Enterprise Applications
Freedom Paper ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Freedom Paper deployed Oracle NetSuite ERP to centralize transactional and customer data. The Texas-based distributor implemented NetSuite's ERP Financial capabilities to consolidate sales history, customer groupings, billing records, and order data into unified dashboards for finance and commercial teams.
Configuration focused on finance and order management modules, instrumenting sales history and customer segmentation to feed native reporting and analytics. Those NetSuite data streams were paired with an external pricing tool, enabling price optimization workflows that consumed transactional context and customer grouping insights. Operational coverage targeted sales and finance functions across the company, with governance driven by dashboard-led pricing reviews and standardized billing and quoting processes to align sales and finance decision making.
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Freedom Paper AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Freedom Paper implemented Zendesk Chat on its public website. Freedom Paper deployed Zendesk Chat as its Chatbots and Conversational AI layer to capture real time customer inquiries and web leads for a United States distribution business with 30 employees. The deployment centers on an embedded web chat widget available across product and ordering pages, routing live conversations into agent workflows to support customer service and order inquiry business functions. This configuration establishes a direct relationship between Freedom Paper, Zendesk Chat, Chatbots and Conversational AI and frontline customer engagement on the website.
The implementation uses capabilities typical of Chatbots and Conversational AI including a real time web chat widget, proactive messaging triggers, canned responses, chat routing and transcript logging to preserve conversation history. Operational scope is focused on website interactions and is handled by customer service and sales staff as part of their support workflow, with chats captured for follow up and record keeping. Governance is organized around chat availability and agent handling processes rather than complex enterprise orchestration, reflecting a lightweight, web centric conversational deployment for a small distribution firm.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Freedom Paper Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Freedom Paper implemented Microsoft 365 to provide Collaboration capabilities across the organization. The deployment covered the 30-employee United States distribution firm and centralized core office productivity for sales, purchasing and administrative staff.
Configuration emphasized standard Microsoft 365 components, including Exchange Online for email, SharePoint and OneDrive for document management and internal content, and Microsoft Teams for real-time collaboration, reflecting typical Collaboration workflows. A single Microsoft 365 tenant and centralized administration handled user provisioning, mailbox and file sharing policies, and basic security settings, and Microsoft 365 is also used on their public website to surface content and contact workflows.
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Freedom Paper CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2011 | 2011 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Freedom Paper PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Freedom Paper IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Freedom Paper
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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Director of Sales and Business Development | Director | Sales | |
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Media Content Creator, Marketing Assistant Director | Director | Marketing | |
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Apps Being Evaluated by Freedom Paper Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Freedom Paper IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Freedom Paper digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Freedom Paper Technographics
Freedom Paper is a Distribution organization based in United States,
with around 30 employees and annual revenues of $10.0 million.
Freedom Paper operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Freedom Paper has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Microsoft.
Freedom Paper recently adopted applications including
LiveChat in 2020, Oracle NetSuite SuiteCommerce in 2020 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Freedom Paper’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Freedom Paper’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Freedom Paper technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.