Houston, 77046, TX,
United States
Frosch Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Frosch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Frosch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Frosch has purchased the following applications: Workable Interview Scheduling for Interview Scheduling in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020, Deskpro CRM for CRM in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Frosch is running and its propensity to invest more and deepen its relationship with Workable , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Frosch revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Frosch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workable | Legacy | Workable Interview Scheduling | Interview Scheduling | HCM | n/a | 2019 | 2020 |
In 2019, Frosch implemented Workable Interview Scheduling as part of a broader adoption of the Workable recruiting suite. Frosch Travel is a global professional services firm with 1,800 employees across 40 offices, co-headquartered in Houston and New York City, hiring more than 200 people per year and maintaining roughly 100 open positions at any one time.
The implementation centered on Workable Interview Scheduling capabilities, notably candidate self-scheduling and mobile hiring manager collaboration, while leveraging Workable features for job board syndication and employee referrals. Frosch moved from manual postings and paper applications to a structured recruitment process where postings syndicate to a large job board network and internally trigger referral workflows, and candidate records are centralized for consistent evaluation and tracking.
Operational coverage included global hiring teams and hiring managers across Europe and the United States, with GDPR compliance activated through the Workable platform. The deployment emphasized interviewer coordination, candidate experience improvements through self-scheduling, and rapid onboarding of first time hiring managers via the Workable mobile app and centralized candidate records.
Governance and process changes established a consolidated hiring plan reviewed by global management, with historical hiring data retained in Workable to inform future timelines and planning. Explicit outcomes recorded in the engagement include hiring 25 percent of employees through Workable referrals, improved scheduling efficiency attributed to the self-scheduling feature, and activation of GDPR controls through the platform.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deskpro | Legacy | Deskpro CRM | CRM | CRM | n/a | 2019 | 2019 |
In 2019, Frosch deployed Deskpro CRM in a self hosted architecture to centralize customer support workflows that had previously been managed through shared Outlook inboxes. The deployment targeted Frosch's US and EMEA operations and focused on customer service and account management teams.
Deskpro CRM was configured to leverage ticketing, automated routing and SLA enforcement, with hundreds of automated triggers implemented to triage, escalate and route inbound customer requests. Configuration work included agent queues, SLA timers, escalation rules and templated workflows aligned with CRM case management and service desk operations.
The implementation concentrated on internal ticket orchestration and automation within the self hosted Deskpro CRM environment. Operational coverage encompassed centralized support desks across the US and EMEA, converting inbox based interactions into ticket workflows and consolidated queues.
Governance changes established formal SLA policies, routing governance and defined workflow ownership to support consistent service levels and cross region visibility. According to the source case study, the deployment delivered substantial staff time savings and improved visibility for support operations.
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Marketing Automation | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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