Fuji Soft
1-1 Sakuragi-cho, Naka-ku,
Yokohama-shi, 231-8008,
Japan
Yokohama-shi, 231-8008,
Japan
81-45-650-8811
Professional Services
Fuji Soft Technographics
Fuji Soft Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fuji Soft and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19056 Fuji Soft employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Fuji Soft has purchased the following applications: SAP Concur Expense for Expense Management in 2012, Algolia Search for Application, Web and Enterprise Search in 2021, Salesforce Service Cloud for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fuji Soft is running and its propensity to invest more and deepen its relationship with SAP , Algolia , Docusign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fuji Soft revenues, which have grown to $1.94 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fuji Soft intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fuji Soft Tech Stack and Enterprise Applications
Fuji Soft ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2012 | 2012 |
In 2012, Fuji Soft implemented SAP Concur Expense to centralize employee expense capture and approval. The deployment targeted Expense Management capabilities across Fuji Soft’s Japan operations, consolidating travel and corporate expense workflows under a single expense platform for finance and accounting functions.
Configuration emphasized standard Expense Management modules including expense entry and receipt image capture, automated approval routing, policy compliance controls, and consolidated expense reporting. SAP Concur Expense was configured to enforce corporate expense policies, handle expense itemization and per diem logic, and support role based approvals and audit trails.
Integration architecture leverages DataSpider as an integration and data transformation layer, with a maintained project that computes employee expenses by extracting and transforming data between SAP Concur Expense and downstream systems. Processed expense feeds are routed into downstream financial systems and accounting workflows to preserve transactional detail and approval history.
Operational governance combined centralized policy enforcement in SAP Concur Expense with localized approval workflows to align finance, accounting and travel operations. Fuji Soft software engineering teams have developed and maintained the DataSpider to Concur integration since 2016, supporting ongoing data orchestration, configuration updates and system stability.
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Fuji Soft Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021 Fuji Soft implemented Algolia Search on its public website, deploying a cloud-hosted, API-first Application, Web and Enterprise Search solution to power site search and query experiences. The deployment focused on integrating Algolia Search with the website front end to provide instant search responses, search-as-you-type, faceted navigation, relevance tuning, and synonym handling to surface service information and other site content.
Algolia Search was configured to index site content through scheduled feeds and incremental indexing workflows, using Algolia indexes to separate content types and relevance settings. The implementation emphasized client-side JavaScript integration with the website and server-side indexing pipelines to maintain index freshness and to drive search UI components such as autocomplete and result ranking.
Operational coverage centered on the public website and associated service listings, positioning the search layer as a customer-facing capability that supports marketing and web operations. Governance practices included delegated relevance tuning and query analytics reviews by the web team, along with index maintenance processes to manage synonyms, stop words, and ranking rules.
The configuration leverages standard Application, Web and Enterprise Search functional terminology, and the relationship Fuji Soft Algolia Search Application, Web and Enterprise Search is established to reflect the system role in supporting customer-facing search interactions on the corporate site.
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Digital Signing | Content Management |
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2021 | 2021 |
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Fuji Soft CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Service Cloud | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Fuji Soft implemented Salesforce Service Cloud to consolidate frontline support operations within its Customer Support function. The deployment established Salesforce Service Cloud as the primary case management and service console platform for the company, aligning support workflows with role-based access and centralized incident handling.
Configuration focused on core Customer Support capabilities, including case lifecycle management, a unified Service Console, knowledge base authoring and consumption, SLA tracking, automated routing and assignment rules, and macros and workflow automation for repeatable resolution paths. The implementation emphasized configurable service objects and reporting constructs to support operational visibility across support agents and team leads.
Operational coverage prioritized Fuji Soft’s Tokyo-based support organization and scaled governance through an internal Salesforce Architect role to manage configuration, release packaging, and change control. Rollout and governance were structured around centralized platform ownership, role-based security profiles, and phased feature enablement to limit operational disruption while enabling standardization of support processes.
The narrative centers on Salesforce Service Cloud as the enterprise Customer Support application, Fuji Soft Customer Support, with implementation stewardship provided by in-house architecture and assistant manager level resources, ensuring alignment between support process design and system configuration.
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Fuji Soft PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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Fuji Soft IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Fuji Soft CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Fuji Soft
| First Name | Last Name | Title | Function | Department | Phone | |
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Founder | CXO | Finance | |
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Executive officer in charge of the business department of the company | Manager | Finance | |
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Executive Officer of the Company, Director of the Corporate Business Unit | Director | Finance | |
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Apps Being Evaluated by Fuji Soft Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fuji Soft IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fuji Soft digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Fuji Soft Technographics
Fuji Soft is a Professional Services organization based in Japan,
with around 19056 employees and annual revenues of $1.94 billion.
Fuji Soft operates a diverse technology stack with applications such as
SAP Concur Expense, Algolia Search and Salesforce Service Cloud,
covering areas like Expense Management, Application, Web and Enterprise Search and Customer Support.
Fuji Soft has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Algolia and Salesforce.
Fuji Soft recently adopted applications including
Algolia Search in 2021, DocuSign eSignature in 2021 and Bubble Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fuji Soft’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fuji Soft’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fuji Soft technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.