Funko
2802 Wetmore Avenue,
Everett, 98201, WA,
United States
Everett, 98201, WA,
United States
1 425-783-3616
Manufacturing
Funko Technographics
Funko Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Funko and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1466 Funko employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Funko has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2021, PeopleHR Core HR for Core HR in 2019, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Funko is running and its propensity to invest more and deepen its relationship with Oracle , Avalara , The Access Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Funko revenues, which have grown to $1.32 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Funko intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Funko Tech Stack and Enterprise Applications
Funko ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2021 | 2022 |
In 2021, Funko implemented Oracle Cloud ERP as a greenfield cloud deployment to centralize ERP Financial operations. The implementation used Oracle Fusion Cloud ERP capabilities to establish core financial modules including general ledger, accounts payable, and accounts receivable, and to provide a foundation for corporate reporting and analytics. The deployment was positioned to support global finance and analytics workflows across manufacturing and corporate finance functions.
The Director, Data and Analytics led strategy and report delivery for Oracle Cloud ERP and Salesforce implementations, driving governance, role clarity, and process definition to transition reporting from startup-style practices to enterprise-grade operations. Integration with Salesforce was executed to enable cross-system reporting and analytics across finance and commercial functions, while projects prioritized self-service, full-service, and advanced analytics use cases to improve accessibility of information. Governance and operational rollout emphasized centralized reporting ownership and standardized data and analytics processes.
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Tax Management | ERP |
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2019 | 2019 |
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Funko HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | PeopleHR Core HR | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, Funko implemented PeopleHR Core HR. The deployment is accessible via a public PeopleHR subdomain at funko.peoplehr.net and serves as Funko's web-hosted Core HR platform. PeopleHR Core HR centralizes employee master data and delivers standard Core HR capabilities including employee records management, onboarding workflows, absence and leave tracking, and employee self-service. Configuration and workflow automation emphasize online HR administration and transaction-driven personnel processes.
Operational coverage includes HR and people operations supporting Funko's manufacturing and corporate workforce in the United States, with managers and employees using the portal for profile updates, leave requests, and onboarding status. Governance is executed through PeopleHR Core HR's administrative console, with role-based access controls and centralized HR data stewardship guiding routine processes. The implementation emphasizes web-based access and automated handling of core HR transactions through the PeopleHR Core HR portal.
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Payroll | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Funko AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Funko implemented Zendesk Chat on its public website. Funko deployed Zendesk Chat, a Chatbots and Conversational AI application, to provide real-time conversational support for online customer interactions and to support customer service workflows on its e commerce site.
The implementation centers on a web chat widget and real time messaging routed to agent consoles, using standard Chatbots and Conversational AI capabilities such as automated greeting triggers, chat transcripts, and session handoff to human agents. Zendesk Chat was configured to capture visitor context at the point of engagement, preserving message history and basic metadata to support case creation and follow up in customer service processes.
Operationally the Zendesk Chat deployment is scoped to the customer support and digital commerce functions, embedding chat on product and checkout pages to cover consumer inquiries originating on the Funko website. Governance was oriented around chat routing rules, response templates, and transcript retention to align agent workflows with online support demand, while preserving a clear separation between web conversational channels and other internal systems.
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Funko Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Funko SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2021 | 2022 |
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Transportation Management | SCM |
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2021 | 2022 |
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Funko CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Funko EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2022 |
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Funko ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Funko PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Funko PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Funko IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Funko CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Funko
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President Of Technology | VP | IT | |
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Senior Director - Information Technology | Director | IT | |
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Senior Director, Corporate Controller | Director | Finance | |
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Senior Director - Sourcing, Supply Chain and Procurement | Director | Supply Chain | |
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Senior Director, Financial Planning & Analysis | Director | Finance | |
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Director of Customer Operations | Director | Customer Service | |
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Senior Manager, Customer Insights and Engagement | Manager | Customer Service | |
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Director Of Customer Service -DTC | Director | Customer Service | |
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Customer Service Manager B2B | Manager | Customer Service | |
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Director, Customer Service and Supply Chain | Director | Supply Chain | |
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Apps Being Evaluated by Funko Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Funko IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Funko digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Funko Technographics
Funko is a Manufacturing organization based in United States,
with around 1466 employees and annual revenues of $1.32 billion.
Funko operates a diverse technology stack with applications such as
Oracle Cloud ERP, PeopleHR Core HR and Zendesk Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Funko has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, The Access Group and Zendesk.
Funko recently adopted applications including
Oracle Cloud ERP in 2021, DocuSign eSignature in 2021 and Oracle Cloud SCM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Funko’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Funko’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Funko technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.