Furniture Village
258 Bath Road Berkshire,
Slough, SL1 4DX,
United Kingdom
Slough, SL1 4DX,
United Kingdom
44 17 5389-7700
Retail
Furniture Village Technographics
Furniture Village Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Furniture Village and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Furniture Village employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Furniture Village has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2024, LS Nav for Point Of Sale in 2016, LiveChat for Chatbots and Conversational AI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Furniture Village is running and its propensity to invest more and deepen its relationship with Microsoft , Colijn IT , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Furniture Village revenues, which have grown to $467.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Furniture Village intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Furniture Village Tech Stack and Enterprise Applications
Furniture Village ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics NAV | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2024 | 2024 |
In 2024, Furniture Village implemented Microsoft Dynamics 365 Business Central as its ERP Financial platform, migrating from Microsoft Dynamics NAV to a Microsoft cloud-based Business Central service. The implementation centers on core financial management for a mid-market retailer, aligning the Microsoft Dynamics 365 Business Central deployment with the company finance and IT operating model.
Configuration and functional scope emphasized typical ERP Financial capabilities, with Business Central configured to support general ledger control, accounts payable and receivable workflows, cash and bank management, and financial reporting and compliance processes. The program included ongoing enhancements and upgrades workstreams, reflecting active application lifecycle management and platform configuration driven by a Business Application Analyst role providing third line support for both application and Cloud Service issues.
Operational coverage extended across finance and IT teams within Furniture Village in the United Kingdom, with Business Central used to enable transactional processing and financial close activities. Integration details were handled through IT collaboration and project support rather than fixed external partner engagements, and the deployment model is maintained as a cloud service with onsite analyst support for issue resolution and change coordination.
Governance and operationalization were structured around support tiers and knowledge enablement, with the Business Application Analyst creating user documentation, developing self-service resources, and producing training materials to support rollouts and upgrades. Ongoing responsibilities include incident resolution, coordinating enhancements with IT teams, and participating in training and meetings to keep Business Central aligned with organizational finance requirements.
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ERP Financial | ERP |
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2010 | 2010 |
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Payment Processing | ERP |
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2021 | 2021 |
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Furniture Village ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LS Retail | Legacy | LS Nav | Point Of Sale | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Furniture Village deployed LS Nav as its Point Of Sale platform to consolidate retail transactions and operational workflows across the business. The LS Nav implementation targeted core retail functions including merchandising, Retail Point of Sale, supply chain, warehousing, distribution, customer service and finance, using a suite of complementary tools to support transactional and reporting needs.
The implementation configured LS Nav modules for point of sale transaction processing, inventory and merchandise management, warehouse operations and distribution orchestration, and integrated finance posting for centralized accounting. Standard category workflows such as transaction capture at POS, inventory reservation and replenishment, returns and exchanges, and intersite stock transfers were implemented and configured to align with Furniture Village operational procedures.
Architecture and integrations centered on the LS Retail ecosystem, with explicit integration points to Dynamics Anywhere for mobile and field capabilities, hardware integration to bar-code scanners for scanning and stock replenishment, and reporting and analytics pipelines feeding Targit BI, SSRS and Jet Reports for operational and financial reporting. Data flows were organized to move sales and inventory events from LS Nav into enterprise reporting and finance channels to ensure consistent transaction visibility across departments.
Governance was led by an implementation team composed of representatives from all operational areas, which drove process change and coordinated configuration across Merchandise, Retail Point of Sale, Supply Chain, Warehousing, Distribution, Customer Service and Finance departments. Rollout emphasized cross-functional ownership of configuration, testing and operational handover to retail and back office teams, embedding LS Nav as the transactional backbone for Furniture Village retail operations.
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Furniture Village AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Furniture Village implemented LiveChat. The deployment uses the LiveChat application within the Chatbots and Conversational AI category to deliver real-time web chat on furniturevillage.co.uk, supporting customer service and e-commerce assistance directly through the site. The implementation surfaces a browser-based chat widget and a browser-accessible agent console to enable synchronous customer interactions and conversation logging.
LiveChat was provisioned as a cloud-hosted chat layer providing typical Chatbots and Conversational AI capabilities such as the customer-facing chat widget, agent routing and queuing, canned responses, and persistent conversation transcripts. Operational coverage is focused on online customer service and sales workflows on the retailer website, with configuration and governance managed by customer service leadership to control chat routing, response templates, and agent access. The narrative centers on Furniture Village LiveChat Chatbots and Conversational AI for web-based customer engagement.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Furniture Village Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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Analytics and BI | Analytics and BI |
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2006 | 2006 |
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Furniture Village Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Furniture Village Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2018 | 2018 |
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Content Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Furniture Village eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Furniture Village CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2008 | 2008 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Furniture Village ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Furniture Village TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Furniture Village PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Furniture Village IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Furniture Village
| First Name | Last Name | Title | Function | Department | Phone | |
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Merchandising Operations Controller | Director | Finance | |
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Group Information Technology Manager | Manager | IT | |
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Head Of Marketing | Director | Marketing | |
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Finance Director | Director | Finance | |
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Regional Operations Controller | Director | Finance | |
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Transport & Logistics Controller | Director | Supply Chain | |
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Group HR & Development Manager | Manager | HR | |
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Group IT Project Delivery Manager | Manager | IT | |
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Director of HR | Director | HR | |
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Head of Buying | Director | Procurement | |
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Director of People | Director | HR | |
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Accounts Payable Team Leader | Manager | Finance | |
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Payroll Manager | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Apps Being Evaluated by Furniture Village Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Furniture Village IT executives and key decision makers. This section highlights Furniture Village's latest recorded technology evaluations, including Microsoft Dynamics 365 Business Central for ERP Financial on 2025-08-19 and DispatchTrack for Transportation Management on 2024-10-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Furniture Village digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-08-19 | Furniture Village | Evaluated | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | ERP |
| 2024-10-07 | Furniture Village | Evaluated | DispatchTrack | DispatchTrack | Transportation Management | SCM |
FAQ - APPS RUN THE WORLD Furniture Village Technographics
Furniture Village is a Retail organization based in United Kingdom,
with around 1200 employees and annual revenues of $467.0 million.
Furniture Village operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, LS Nav and LiveChat,
covering areas like ERP Financial, Point Of Sale and Chatbots and Conversational AI.
Furniture Village has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, LS Retail and LiveChat, Inc..
Furniture Village recently adopted applications including
Microsoft Dynamics 365 Business Central in 2024, PayPal Enterprise in 2021 and LivePerson Conversational Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Furniture Village’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Furniture Village’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Furniture Village technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.