Brevard, 28712, NC,
United States
Gaia Herbs Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Gaia Herbs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Gaia Herbs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gaia Herbs has purchased the following applications: Sage 300 ERP (formerly Accpac) for ERP Financial in 2017, Microsoft 365 for Collaboration in 2019, Signifyd for eCommerce Fraud Protection in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gaia Herbs is running and its propensity to invest more and deepen its relationship with Sage , IFS , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gaia Herbs revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gaia Herbs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 300 ERP (formerly Accpac) | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
In 2017, Gaia Herbs implemented Sage 300 ERP (formerly Accpac) to serve core accounting and financial management needs, using the system as its primary ERP Financial backbone. Gaia Herbs is a 250-employee consumer packaged goods company and the Sage 300 ERP deployment is described in the context of integrations with existing in-house applications and process manufacturing systems.
The Sage 300 ERP implementation focused on standard ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, and financial reporting workflows that consolidate transactional finance activity. Configuration work emphasized chart of accounts alignment and transaction posting rules consistent with mid-market financial controls, while custom FileMaker applications handled complementary operational data capture and user-facing workflows.
Integration architecture connected FileMaker applications to Sage 300 ERP and to Process Pro, enabling transactional exchange between production and financial ledgers. The noted integration scope indicates FileMaker served as an operational layer developed and maintained by the NC team, while Process Pro provided process manufacturing data that fed costing and inventory valuation processes into Sage 300 ERP.
Governance centered on an internal NC development team maintaining FileMaker while coordinating change control and data mapping with finance stakeholders for Sage 300 ERP. Operational ownership appears to align finance with application-level stewardship, with the integration pattern emphasizing reconciliation points between production data in Process Pro and financial entries in Sage 300 ERP.
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ERP Financial | ERP Financial Management |
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2021 | 2022 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Subscription and Recurring Billing | ERP Financial Management |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Gaia Herbs implemented Microsoft 365 to provide Collaboration capabilities across its organization. The deployment aimed to support corporate business functions including marketing, operations, finance, and customer service, and was provisioned to serve the company’s 250 employees.
The implementation of Microsoft 365 was configured as a cloud tenant with centralized administration, role based access controls, and standard data protection policies. Functional modules in use align with Collaboration category norms and include enterprise email and calendaring, team chat and meetings, cloud file storage and sync, intranet and document collaboration, and the suite of productivity applications to enable knowledge worker workflows.
Microsoft 365 is also used on Gaia Herbs public website according to site source signals, indicating the vendor’s services are surfaced beyond internal endpoints. Governance was centralized under IT with policy driven access and compliance settings, and the rollout emphasized department level onboarding and standardization of collaboration and content workflows.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Signifyd | Legacy | Signifyd | eCommerce Fraud Protection | eCommerce | n/a | 2021 | 2021 |
In 2021, Gaia Herbs deployed Signifyd to provide eCommerce Fraud Protection across its consumer-facing website. The Signifyd implementation was embedded in the online storefront to perform real-time order analysis and risk assessment at checkout, positioning Signifyd as the primary eCommerce Fraud Protection solution for Gaia Herbs' online commerce operations.
The deployment leveraged category-aligned capabilities including machine learning risk scoring, automated order decisioning, and chargeback protection workflows, configured to operate within checkout and order validation flows. Operational scope covers the eCommerce function and adjacent customer service and order operations, with configuration and tuning managed by internal eCommerce and fraud teams to align risk thresholds and review procedures.
Governance focused on ongoing rule tuning, monitoring of flagged orders, and escalation workflows between fraud reviewers and customer support. The implementation narrative centers on web storefront instrumentation, decision automation, and operational governance for online order risk management.
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2011 | 2011 |
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