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Australia
Gapcloud Technographics
Gapcloud Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gapcloud and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Gapcloud employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gapcloud has purchased the following applications: Microsoft 365 for Collaboration in 2022, Bright Pattern Platform for Call Center in 2023, GoDaddy for Application Hosting and Computing Services in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gapcloud is running and its propensity to invest more and deepen its relationship with Microsoft , Bright Pattern , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gapcloud revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gapcloud intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gapcloud Tech Stack and Enterprise Applications
Gapcloud Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Gapcloud CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bright Pattern | Legacy | Bright Pattern Platform | Call Center | CRM | n/a | 2023 | 2023 |
In 2023, Gapcloud deployed the Bright Pattern Platform on its public website to capture customer contacts and manage inbound interactions. The Bright Pattern Platform serves as the company Call Center solution embedded into web pages, routing site-originated inquiries into agent workflows and web channel contacts. The deployment reflects a cloud-delivered, web-embedded contact solution tailored to a small professional services firm with a compact operations team.
The implementation centers on web channel contact flows and agent handling consistent with Call Center category capabilities, including web chat, inbound routing, escalation to agents, and a consolidated agent interface to manage sessions. Operational scope is focused on Gapcloud’s Australia web presence and the company’s customer service and sales inquiry handling, with configuration and administration expected to be managed by a small in-house operations owner. Governance emphasizes contact flow configuration and web routing rules rather than broad enterprise telephony integration, aligning the Bright Pattern Platform with internet-first customer engagement on the corporate site.
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Gapcloud IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Gapcloud CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Gapcloud
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Gapcloud Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||