Gartner
56 Top Gallant Road PO Box 10212,
Stamford, 06902-7700, CT,
United States
Stamford, 06902-7700, CT,
United States
1 203-964-0096
Professional Services
Gartner Technographics
Gartner Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gartner and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20104 Gartner employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Gartner has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2019, Cisco Webex for Recruiting for Recruiting in 2018, OnitX ELM for Legal Practice Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gartner is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gartner revenues, which have grown to $5.48 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gartner intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gartner Tech Stack and Enterprise Applications
Gartner ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019 Gartner implemented Oracle E-Business Suite as its ERP Financial platform to maintain up-to-date global financial system support. The implementation and subsequent technical upgrade program were executed in partnership with Gartner Financial Systems and IT teams to coordinate planning, testing, and cutover activities across finance operations.
The program included a formal migration to Oracle R12 from Oracle 11i, and the workstream focused on configuring core financial modules and workflows typical for ERP Financial deployments, including general ledger, accounts payable, accounts receivable and fixed assets management. Change control was enforced through reviewed requests for changes and targeted control upgrades to align application configuration with corporate finance policies.
Operational coverage was established at the global ERP level, with Financial Systems and IT owning interlock points for technical upgrades and operational support. Integration touchpoints were managed with internal application owners and IT infrastructure teams to ensure end-to-end transaction flow and reconciliation across finance processes.
Governance emphasized rigorous requirements documentation for IT, formal review of change requests, and mandatory end-to-end testing prior to production upgrades. These controls and processes were intended to guarantee continuity of support and system stability for Gartner finance functions while executing the Oracle E-Business Suite R12 upgrade.
|
|
|
|
|
ERP Financial | ERP |
|
2022 | 2022 |
|
|
|
|
|
Expense Management | ERP |
|
2016 | 2016 |
|
Gartner HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex for Recruiting | Recruiting | HCM | n/a | 2018 | 2018 |
In 2018, Gartner implemented Cisco Webex for Recruiting, deploying Cisco Systems' Webex platform to support virtual interviewing within its Recruiting function. The rollout included use at Gartner's Gurgaon, Haryana hiring site referenced in candidate feedback, aligning the application with established interview workflows.
Cisco Webex for Recruiting was configured to support multi panel live video interviews, sequential interviewer sessions, and secure document exchange during the interview lifecycle, mirroring a process where a written test preceded a Webex session with three interviewers that lasted about 1 hour 45 minutes. The implementation covered scheduling, real-time interviewer collaboration, and candidate communication capabilities typical of Recruiting solutions.
Operational configuration emphasized interviewer sequencing and document verification workflows that matched observed hiring steps where documents were requested and salary information was disclosed after the Webex interview. The deployment was used to orchestrate interview schedules and candidate status updates within Gartner Recruiting.
Candidate-sourced notes from a Gurgaon software developer interview indicate the overall process took about 5 weeks, the candidate accepted the offer, and the interview experience was described as positive, demonstrating Cisco Webex for Recruiting supporting end-to-end hiring interactions in that instance. Governance focused on standardized interviewer panels and document handoffs to preserve a consistent candidate experience across recruiting operations.
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2013 | 2013 |
|
Gartner ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Onit | Legacy | OnitX ELM | Legal Practice Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Gartner implemented OnitX ELM. OnitX ELM was deployed as a Legal Practice Management solution to support Gartner corporate legal, corporate secretarial, compliance, and board governance functions.
The implementation centered on configuring functional modules aligned to corporate legal operations, including matter management, contract lifecycle and signature orchestration, entity management, and board and meeting management workflows. System configuration emphasized document preparation and approval routing, support for notarizations, apostilles and legalizations, and the creation of standardized templates used across the legal team.
Operational scope included the corporate legal group supporting the Group Vice President, Chief Corporate Counsel, and vice presidents, and extended to attorneys and legal staff in domestic and international offices. The solution was used to coordinate board meeting arrangements and quarterly equity statement submissions to the Board, maintain an entity spreadsheet and corporate minute books, manage Section 16 filings and EDGAR codes, and administer an insiders trading list and related disclosure workflows, while facilitating requests involving outside counsel, external auditors, and third-party vendors.
Governance and workflow changes focused on centralized request handling, role based access and account provisioning, and formalized onboarding and training for new legal staff. OnitX ELM was also used as the system of record for signature capture and execution processes, and to instrument corporate secretarial routines such as annual filings and maintenance of certificates of authority and powers of attorney.
|
Gartner AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
Gartner Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2018 | 2018 |
|
|
|
|
|
Process Mining | Analytics and BI |
|
2019 | 2019 |
|
Gartner Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2013 | 2013 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
Gartner Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Contract Lifecycle Management | Content Management |
|
2019 | 2019 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2017 | 2017 |
|
Gartner CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2018 | 2018 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2018 | 2018 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2018 | 2018 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2023 | 2023 |
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Lead Generation | CRM |
|
2024 | 2024 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Gartner ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Gartner SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2017 | 2017 |
|
|
|
|
|
Incentive Compensation Management | SPM |
|
2016 | 2016 |
|
Gartner TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
Gartner IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Backup as a Service (BaaS) | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Gartner CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Gartner
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Gartner Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gartner IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gartner digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Gartner Technographics
Gartner is a Professional Services organization based in United States,
with around 20104 employees and annual revenues of $5.48 billion.
Gartner operates a diverse technology stack with applications such as
Oracle E-Business Suite, Cisco Webex for Recruiting and OnitX ELM,
covering areas like ERP Financial, Recruiting and Legal Practice Management.
Gartner has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Cisco Systems and Onit.
Gartner recently adopted applications including
Aeroleads in 2024, 6sense Account Engagement Platform in 2023 and Oracle Cloud ERP in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gartner’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gartner’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gartner technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.