List of OnitX ELM Customers
Onit
100 Galleria Parkway, Suite 1030,
Atlanta, 30339, GA,
United States
Atlanta, 30339, GA,
United States
1 800-281-1330
Professional Services
460
$55M
Since 2010, our global team of researchers has been studying OnitX ELM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OnitX ELM for Legal Practice Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OnitX ELM for Legal Practice Management include: Cargill, a United States based Consumer Packaged Goods organisation with 155000 employees and revenues of $154.00 billion, The Home Depot, a United States based Retail organisation with 470000 employees and revenues of $152.67 billion, Verizon, a United States based Communications organisation with 99400 employees and revenues of $134.79 billion, Comcast, a United States based Communications organisation with 182000 employees and revenues of $123.73 billion, Johnson & Johnson, a United States based Life Sciences organisation with 140800 employees and revenues of $94.20 billion and many others.
Contact us if you need a completed and verified list of companies using OnitX ELM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OnitX ELM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aaronson Rappaport Feinstein | Professional Services | 130 | $15M | United States | Onit | OnitX ELM | Legal Practice Management | 2018 | n/a |
In 2018, Aaronson Rappaport Feinstein implemented OnitX ELM, deploying the Legal Practice Management application to centralize the firm billing function. The deployment focused on the Billing Department in New York and instrumented electronic, emailed and paper billing workflows managed by the firm’s Billing Services Manager from early 2018 onward.
OnitX ELM was configured with a strong emphasis on invoicing automation, workflow orchestration, invoice routing and rejection handling, and maintenance of client billing rates. The implementation included integrations with the firm’s e-billing hubs and platforms that the billing team used, including ResolveStar, LSS, LegalTracker, Genesis, LegalExchange, LegalX, Collaborati, BillingPoint and CounselLink, to ensure consistent rate application and client delivery requirements.
Operational governance accompanied the rollout, with new hire training, staff workload assignment and annual written reviews executed by billing leadership, and close coordination with the finance group on collections and dispute resolution. The project supported invoicing enhancements and process automations led by the Billing Services Manager, and the team coordinated the OnitX ELM rollout alongside a separate conversion effort to ProLaw.
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AARP | Non Profit | 2300 | $1.9B | United States | Onit | OnitX ELM | Legal Practice Management | 2018 | n/a |
In 2018, AARP implemented OnitX ELM to support Legal Practice Management within its DIS organization. The deployment positioned OnitX ELM as the central application for handling legal workflows, matter intake and case documentation to support legal operations and compliance reporting. The implementation was managed by the Informatics Team and coordinated with DIS Leadership to meet scheduled reporting deliverables.
OnitX ELM was configured to provide matter management, document management, electronic billing and workflow automation capabilities that are typical for Legal Practice Management deployments. The Informatics Data Analyst, Program Manager I, was responsible for creating, revising, maintaining and disseminating reports by deliverable dates set by DIS Leadership, and for providing on call end user support on a rotational schedule. The role also performed system testing and technical support related to the OnitX ELM environment.
The implementation included operational integration points with Avatar for KPI reporting, the electronic health records systems, timekeeping systems and other DIS software, with KPI reports run from Avatar in concert with an ONIT reporting analyst. Testing and reporting workflows were coordinated to validate cross system data flows and to ensure leadership visibility into legal and compliance reporting. Operational coverage focused on DIS and DIS Leadership as primary stakeholders.
Governance centered on scheduled report deliverables driven by DIS Leadership and on the Informatics Team providing ongoing system support and testing. Workflows were formalized to route KPI production through Avatar and OnitX ELM reporting processes, with the Informatics Data Analyst acting as the primary internal custodian for report maintenance and distribution. Configuration, testing and reporting responsibilities were explicitly embedded into the Informatics Team operational model.
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Abbott | Life Sciences | 122000 | $44.3B | United States | Onit | OnitX ELM | Legal Practice Management | 2020 | n/a |
In 2020, Abbott implemented OnitX ELM as its Legal Practice Management solution, provisioning the application on a dedicated abbott.onit.com tenant accessible from Abbott's corporate site. The OnitX ELM instance is surfaced through Abbott's website sign in portal, indicating a tenant-level deployment intended for internal legal users.
OnitX ELM provides matter management, matter intake, workflow automation, document management, and reporting capabilities consistent with the Legal Practice Management category. The deployment appears configured to centralize matter intake, automate approval routing, enforce document version control, and support matter lifecycle workflows used by corporate counsel.
The abbott.onit.com address indicates a named tenant deployment model that supports web access patterns for internal staff, and it aligns with typical Legal Practice Management integrations such as single sign on and web authentication for enterprise users. Operational coverage is oriented to legal operations and corporate counsel functions, with the platform acting as a centralized intake and case management hub.
Governance on the OnitX ELM deployment is expected to rely on role based access controls, matter level permissions, and workflow driven approvals to formalize intake and routing policies within the legal organization. Configuration and workflow orchestration are positioned to standardize legal processes across teams while retaining auditability and document control within the OnitX ELM environment.
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Acrisure | Insurance | 17000 | $4.3B | United States | Onit | OnitX ELM | Legal Practice Management | 2019 | n/a |
In 2019, Acrisure implemented OnitX ELM for Legal Practice Management. Deployed on a public Onit portal at https://acrisure.onit.com, OnitX ELM provides a web accessible locus for legal operations and matter intake. The deployment is oriented to support corporate legal and compliance functions across the organization.
Configuration emphasis follows standard Legal Practice Management patterns, with structured matter intake, matter lifecycle tracking, document management and workflow automation implemented to standardize legal intake and case handling. Role based access controls, intake routing and configurable matter templates are used to enforce governance and intake workflows, and the public Onit portal deployment signals a cloud delivered instance serving as the central platform for legal case tracking and operational governance.
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Adient North America | Manufacturing | 31500 | $7.2B | United States | Onit | OnitX ELM | Legal Practice Management | 2016 | n/a |
In 2016 Adient North America implemented OnitX ELM as its Legal Practice Management system. The deployment was managed by the Corporate Applications organization and aligned with the corporate applications portfolio covering the Americas, LATAM, APAC and EMEA regions.
OnitX ELM was configured and extended with custom workflow and matter management modules, leveraging XML, HTML and JSON for form customization and payload configuration, drawing on prior Onit CLM development experience. Functional capabilities implemented emphasized matter intake, matter lifecycle tracking, document assembly and role based access control, with configuration focused on RBAC and access control lists to enforce segregation of duties across legal, communications and environment health and safety teams.
Integrations were executed with DocuSign and HotDocs for signature and document assembly, and with Zapproved, CounselLink and GEMS for eDiscovery and external legal vendor workflows as recorded in the corporate application inventory. The solution was tied into the corporate SharePoint intranet for document libraries and access control, and the program supported integration and migration activities associated with the Johnson Controls and Adient separation.
Governance used SDLC and project management disciplines, monthly KPI reporting to executive teams, structured user acceptance testing and a curated knowledge base to reduce escalations. The Corporate Applications manager led cross functional stakeholder engagement to prioritize technical remediation, define the application roadmap and manage SLAs and escalation practices for support and service delivery.
Documented process improvements and knowledge base updates reduced escalations and average resolution times by 20 percent. Delivery was maintained within budget constraints while preserving global application ownership and operational support for OnitX ELM across the enterprise.
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Professional Services | 120 | $22M | United States | Onit | OnitX ELM | Legal Practice Management | 2020 | n/a |
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Professional Services | 31360 | $23.8B | United States | Onit | OnitX ELM | Legal Practice Management | 2015 | n/a |
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Media | 12000 | $3.0B | United States | Onit | OnitX ELM | Legal Practice Management | 2018 | n/a |
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Transportation | 37200 | $16.2B | Canada | Onit | OnitX ELM | Legal Practice Management | 2017 | n/a |
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Professional Services | 8200 | $12.2B | United States | Onit | OnitX ELM | Legal Practice Management | 2019 | n/a |
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Showing 1 to 10 of 178 entries
Buyer Intent: Companies Evaluating OnitX ELM
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD OnitX ELM Coverage
OnitX ELM is a Legal Practice Management solution from Onit.
Companies worldwide use OnitX ELM, from small firms to large enterprises across 21+ industries.
Organizations such as Cargill, The Home Depot, Verizon, Comcast and Johnson & Johnson are recorded users of
OnitX ELM for Legal Practice Management.
Companies using OnitX ELM are most concentrated in Consumer Packaged Goods, Retail and Communications, with adoption spanning over 21 industries.
Companies using OnitX ELM are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of OnitX ELM across Americas, EMEA, and APAC.
Companies using OnitX ELM range from small businesses with 0-100 employees - 6.74%, to mid-sized firms with 101-1,000 employees - 22.47%, large organizations with 1,001-10,000 employees - 34.27%, and global enterprises with 10,000+ employees - 36.52%.
Customers of OnitX ELM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified OnitX ELM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Legal Practice Management.