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Gaylord Hotels
Location
6700 N Gaylord Rockies Blvd,
Aurora, 80019, CO,
United States
Website
https://www.marriott.com/gaylord-hotels/travel.mi/
Phone
1 720-452-6900
Artw industry
Leisure and Hospitality
Employee
Revenue

Gaylord Hotels Technographics

Gaylord Hotels Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Gaylord Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Gaylord Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Gaylord Hotels has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2015, TheFork (formerly Bookatable) for Reservation and Booking Management in 2016, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Gaylord Hotels is running and its propensity to invest more and deepen its relationship with UKG , TheFork , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Gaylord Hotels revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gaylord Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Gaylord Hotels Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
UKG Legacy UKG Workforce Central (ex Kronos Workforce Central) Workforce Management HCM n/a 2015 2015
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TheFork Legacy TheFork (formerly Bookatable) Reservation and Booking Management ERP Services and Operations n/a 2016 2016
In 2016 Gaylord Hotels implemented TheFork (formerly Bookatable) as its Reservation and Booking Management solution on the public website. The deployment centers on an embedded booking interface that surfaces restaurant availability and captures reservations for onsite food and beverage outlets, aligning the TheFork (formerly Bookatable) application with guest facing booking workflows. TheFork (formerly Bookatable) was configured to support online reservation capture, real time availability, table management workflows, guest profile capture, and automated confirmation messaging, reflecting common Reservation and Booking Management capabilities. Configuration efforts emphasized reservation rules, party size handling, time slot cadence, and blackout periods, and included embedding the booking widget into property web pages and mobile responsive templates to preserve the guest experience from web to on premise arrival. Operational scope covers Gaylord Hotels restaurants and broader food and beverage business functions on the website, with the platform responsible for customer facing booking flows and internal table assignment orchestration. Governance and operational ownership were instituted with F&B management and web content teams maintaining booking policies and widget configuration, while the implementation remains resident on the website and integrates via the front end booking widget into the guest journey and the reservation lifecycle.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2017 2017
Audio Video and Web Conferencing Collaboration 2020 2020
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Asset Management Content Management 2021 2021
Digital Signing Content Management 2021 2021
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Personalization and Product Recommendations eCommerce 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Data Platform CRM 2015 2015
Customer Engagement CRM 2021 2021
Customer Experience CRM 2018 2018
Customer Experience CRM 2020 2020
Customer Experience CRM 2021 2021
Customer Support CRM 2021 2021
Data Management Platform CRM 2015 2015
Data Management Platform CRM 2017 2017
Digital Advertising Platform CRM 2014 2014
Digital Advertising Platform CRM 2014 2014
Digital Advertising Platform CRM 2015 2015
Listing Management CRM 2016 2016
Marketing Automation CRM 2016 2016
Marketing Automation CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2016 2016
Application Performance Management ITSM 2016 2016
IT Service Management ITSM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2014 2014
Content Delivery Network IaaS 2014 2014
Content Delivery Network IaaS 2017 2017
IT Decision Makers and Key Stakeholders at Gaylord Hotels
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Gaylord Hotels Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Gaylord Hotels Technographics

Gaylord Hotels is a Leisure and Hospitality organization based in United States, with around 3000 employees and annual revenues of $600.0 million.

Gaylord Hotels operates a diverse technology stack with applications such as UKG Workforce Central (ex Kronos Workforce Central), TheFork (formerly Bookatable) and Salesforce Chat (formerly Salesforce Live Agent), covering areas like Workforce Management, Reservation and Booking Management and Chatbots and Conversational AI.

Gaylord Hotels has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as UKG, TheFork and Salesforce.

Gaylord Hotels recently adopted applications including Adobe Experience Manager in 2021, DocuSign eSignature in 2021 and Doxim Striata Digital Customer Communication in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Gaylord Hotels’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Gaylord Hotels’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Gaylord Hotels technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.