Gem Shopping Network
3259 Duluth Hwy 120,
Duluth, 30096, GA,
United States
Duluth, 30096, GA,
United States
1 770-622-5505
Retail
Gem Shopping Network Technographics
Gem Shopping Network Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gem Shopping Network and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Gem Shopping Network employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gem Shopping Network has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2015, Zendesk Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gem Shopping Network is running and its propensity to invest more and deepen its relationship with Intuit , PayPal , Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gem Shopping Network revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gem Shopping Network intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gem Shopping Network Tech Stack and Enterprise Applications
Gem Shopping Network ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2015 | 2015 |
In 2015, Gem Shopping Network implemented Intuit Quickbooks Enterprise to establish a centralized financial platform for its retail operations. The deployment aligned the retailer with the ERP Financial category and served as the primary system for corporate accounting and transaction control.
The implementation configured core financial modules consistent with ERP Financial workflows, including general ledger, accounts payable, accounts receivable, payroll interfaces, inventory valuation controls, and consolidated financial reporting. Intuit Quickbooks Enterprise was set up with role-based permissions and multi-user concurrency to support shared accounting tasks and controlled access across teams.
Operational coverage focused on the finance organization with downstream process touchpoints in procurement and store operations, enabling synchronized transaction capture and inventory valuation activities. The architecture leveraged Intuit Quickbooks Enterprise multi-user capabilities to support daily close cycles, batch processing of payables and receivables, and routine financial consolidations for a 150-employee retail business.
Governance emphasized a standardized chart of accounts, segregation of duties through user roles, and documented approval workflows to formalize month end close and vendor payment processes. Configuration included audit logging and reporting templates to support periodic financial review and compliance needs during rollout and ongoing operations.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Gem Shopping Network AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Gem Shopping Network implemented Zendesk Chat on its website to provide real-time customer messaging. The deployment uses a web-embedded Zendesk Chat widget and cloud-hosted service components, placing the solution in the Chatbots and Conversational AI category for online retail engagement. The implementation targets customer service and e-commerce support workflows for shoppers on the Gem Shopping Network site.
The Zendesk Chat configuration emphasizes core conversational capabilities including the web chat widget, agent console for live responses, routing rules and queueing, proactive messaging triggers, and chat transcript capture for follow-up. Operational coverage is focused on online shopper engagement, pre-sale guidance, and post-sale assistance, with conversational workflows configured to surface session context and escalate to live agents. Governance centered on configuration of routing and conversational rules, agent workflow handoffs, and transcript retention to align chat handling with support processes.
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Gem Shopping Network Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Gem Shopping Network deployed Microsoft 365 to provide Collaboration capabilities across its United States corporate organization. The deployment targeted a 150-employee retail operation and centralized core collaboration services such as email, calendaring, document storage and real-time communication for merchandising, customer service, marketing and operations teams. Microsoft 365 is used both as an internal productivity platform and surfaced on the company website to enable staff facing content workflows and authenticated access.
The implementation leverages Microsoft 365 components including Exchange Online for enterprise email, SharePoint Online for document libraries and site driven content, and Microsoft Teams for real-time chat and meetings, configured within a single tenant model. Administrative governance includes centralized tenant management, role based access controls, shared mailbox and document library policies, and provisioning workflows to manage user lifecycle and external collaboration. The configuration exposes collaboration assets to web workflows while maintaining platform level identity and content controls through Microsoft 365.
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Collaboration | Collaboration |
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2020 | 2020 |
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Gem Shopping Network eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Gem Shopping Network CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Gem Shopping Network ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Gem Shopping Network TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Gem Shopping Network PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Gem Shopping Network IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Gem Shopping Network
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance & Commercial Director | Director | Finance | |
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Financial Controller | Director | Finance | |
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Director eCommerce and Business Development | Director | Finance | |
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Apps Being Evaluated by Gem Shopping Network Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gem Shopping Network IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gem Shopping Network digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Gem Shopping Network Technographics
Gem Shopping Network is a Retail organization based in United States,
with around 150 employees and annual revenues of $50.0 million.
Gem Shopping Network operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Gem Shopping Network has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Zendesk and Microsoft.
Gem Shopping Network recently adopted applications including
8x8 Contact Center in 2023, Criteo Commerce Media Platform in 2023 and Heartland Payment Plus in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gem Shopping Network’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gem Shopping Network’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gem Shopping Network technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.