The Hague, 2597 LA,
Netherlands
Gericall@Home Technographics
Gericall@Home Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gericall@Home and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 66 Gericall@Home employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gericall@Home has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2017, Algolia Search for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gericall@Home is running and its propensity to invest more and deepen its relationship with Zendesk , Rocket.chat , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gericall@Home revenues, which have grown to $3.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gericall@Home intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gericall@Home Tech Stack and Enterprise Applications
Gericall@Home AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Gericall@Home implemented Zendesk Chat on its website. The deployment uses Zendesk Chat as a Chatbots and Conversational AI solution to capture inbound patient and caregiver inquiries through a web-embedded chat widget.
The implementation centers on web chat functionality, including live agent handoff, persistent chat transcripts, and configurable canned responses to standardize intake and triage workflows. Operational coverage is focused on customer service and care coordination functions within Gericall@Home, with the chat widget surfacing on public-facing pages of the Netherlands-based site to route inquiries to the support team. Governance emphasizes chat handling procedures, message ownership, and transcript retention for case follow up, leveraging Zendesk Chat capabilities for agent routing and conversation history to support ongoing patient communication workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Gericall@Home Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Gericall@Home implemented Microsoft 365 to establish a cloud-first Collaboration platform for its 66-employee, Netherlands-based healthcare operations. The public website indicates active use of Microsoft 365, and the deployment aligns with typical Microsoft 365 capabilities including hosted Exchange Online email, SharePoint Online for intranet and document libraries, OneDrive file sync, Teams for real-time communication and virtual meetings, and the suite of Office productivity applications.
The implementation appears organized as a tenant-based Microsoft subscription deployed across clinical and administrative functions, with configuration focusing on user provisioning, mailbox and Teams governance, and document lifecycle controls consistent with healthcare data handling. Governance activities include role-based access controls, centralized identity and access management within the Microsoft 365 tenant, and scoped retention and compliance settings to manage internal collaboration and information sharing.
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Gericall@Home Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021 Gericall@Home deployed Algolia Search on its public website. Gericall@Home implemented Algolia Search as its Application, Web and Enterprise Search capability for customer-facing content discovery and navigation. The deployment focuses on site-level indexing and search UI integration to expose service pages and resource content.
Implementation centered on standard Algolia Search components, including index management, relevance tuning, autocomplete, and front-end search UI integration, with configuration managed through the Algolia dashboard. Operational scope is limited to the corporate website, where content updates and publishing workflows feed searchable indexes via standard API calls and front-end instrumentation. Search governance is maintained through dashboard controls and editorial relevance adjustments aligned with content publishing processes.
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Gericall@Home CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Gericall@Home IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Gericall@Home
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Gericall@Home Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||